8.5
Very Good

From 936 reviews

Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.5

Location

8.6

Service and Facilites

8.6

People often mention about Aston Bojonegoro City Hotel
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Bedroom (19)
Distance to City Center (18)
Family Friendly (18)
Taste (17)
Hotel Area (16)
Variety (16)
Staff Friendliness (15)
Accessibility (14)
Ambiance (14)
Room Space (14)
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Traveler Reviews Aston Bojonegoro City Hotel

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40
Customer reviews
Endang I.
icon-Staycation
Staycation
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9.7

/10

Reviewed 1 week(s) ago

polite and humble staff, clean rooms and swimming pool. all okay, after swimming eat fried rice... choose Aston because it is right in the city center.
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1 people find it helpful

Y***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

hello Last Eid 2025 I went home to my hometown in Bojonegoro. The homecoming atmosphere was also felt in my parents' house which was full, all the rooms were occupied. I had planned to stay at Aston. by the way, this is the 3rd time I have stayed at Aston Bojonegoro. Purely because I like it there, besides the rooms are clean and the pool + breakfast facilities are guaranteed and great Atmosphere / Facilities: really like swimming in the pool, it is always clean and you can also order food because there is a restaurant The food is quite delicious and the service is good. responsive to cleaning the table and when ordering eggs, they are also alert Staff Assistance: I started staying while still fasting, the check-in staff asked whether breakfast was for Sahur or not. I think it was very good Highlights: [Mention things that made your stay experience special] The price matches the quality served The location is also close to Indomart + a place that sells typical Bojonegoro food
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Accommodation's Reply
17 Apr 2025
Dear Sir/Madam, Thank you very much for choosing Aston Bojonegoro City Hotel. We greatly appreciate your wonderful review and rating. We are glad you enjoyed your experience, our staff will surely be happy to read what you have written. We place customer experience and satisfaction as our priority, and your review reaffirms the hard work we do every day. Your suggestions to us are very useful for improving the service or product that we will provide to our guests in the future. So thank you for your kind words and we look forward to seeing you again. Best regards, Lukman Affandi Cluster Front Office Manager
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f***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 3 week(s) ago

Always our option every year since this hotel offer the best pool experience in Bojonegoro by far. The breakfast option this Lebaran is quite vary, they serve Lontong Lodeh and Indomie as well. Night ambience is very nice since the Malio-goro is right across the hotel. But still there's room for improvement in the pillow and the amenities. Keep up the good work!
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1 people find it helpful

Accommodation's Reply
11 Apr 2025
Dear Mr./Mrs. Thank you very much for choosing Aston Bojonegoro City Hotel. We really appreciate your wonderful review and the given rating. We are thrilled that you loved your experience, our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best regards, Lukman Affandi Cluster Front Office Manager
Z***l
icon-Business
Business
icon-origin-TRAVELOKA

8.5

/10

Reviewed 7 week(s) ago

Nice, comfortable, friendly and elegant
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1 people find it helpful

Accommodation's Reply
17 Mar 2025
Dear Mrs. / Mr. Z***l Thank you very much for choosing Aston Bojonegoro City Hotel. We really appreciate your wonderful review and the given rating. We are thrilled that you loved your experience, our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best regards, Lukman Affandi Cluster Front Office Manager
t***i
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 9 week(s) ago

Very comfortable, the security guards are alert, the staff are friendly, the location is strategic to everywhere.
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Accommodation's Reply
25 Feb 2025
Dear Mrs./Mr. Thank you very much for choosing Aston Bojonegoro City Hotel. We really appreciate your wonderful review and the given rating. We are thrilled that you loved your experience, our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best regards, Lukman Affandi Cluster Front Office Manager
l***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 10 week(s) ago

The hotel staff is friendly and very helpful, the rooms are clean and comfortable.
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Accommodation's Reply
17 Feb 2025
Dear Mrs./Mr. Thank you very much for choosing Aston Bojonegoro City Hotel. We really appreciate your wonderful review and the given rating. We are thrilled that you loved your experience, our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best regards, Lukman Affandi Cluster Front Office Manager
l***a
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 10 week(s) ago

The hotel staff is very friendly and helpful, the hotel is also clean, comfortable and suitable for events
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Accommodation's Reply
17 Feb 2025
Dear Mrs./Mr. Thank you very much for choosing favehotel Sudirman Bojonegoro. We really appreciate your wonderful review and the given rating. We are thrilled that you loved your experience, our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best regards, Lukman Affandi Cluster Front Office Manager
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becik p.
icon-Business
Business
icon-origin-TRAVELOKA

6.1

/10

Reviewed 10 week(s) ago

Im Diamond Priority member of app. And also Gold member of Aston 239260369xxx. With this, hope You proven my capbility to travelling experience. In one month atleast 8 flights and staying in various hotel level from star 1-5. From those experiences about hospitalitylites, Aston Bojonegoro is the worst one. It is 2-3 time I stayed in this hotel since it opened a few years ago. I also always recommending my colegues whenever was visiting in Bojonegoro. but in my last visit at 14 Februari 2025, I got terrible experience. First, started from check in. the use the application in phone by scanned of the QR but it is not working well. Then it was taking longer Time rather than manually. And the finally They asked to me to register again manually. So funny. Secondly, it started @breakfast Time. I took some fruits that in other hotels commonly they are served slices. But in your hotel in this Bojonegoro, the have been serving slice fruit in the cup with mixed fruit. Unlucky, the fruit is not fresh and smelling. It is look like going to rotten. I have the pictures if You like. Third, I would like to order the egg corner. But, twice Im waiting. Nobody stay in space. @ 1.5 minutes Im waiting in twice. Finally somebody is coming and serve Me the scramble egg. I think today is not my luckiest with Aston Bojonegoro. I found some black crumbs (1-3 cm) in my last scrumble spoons. I stopped to eat and some supervisor offer Me to replace with another benefit. But I hrejected Her offering. My feels going bad already. with this, I hope You re-train your staff because They run as per Your Management runs. They just do Your direction. Dont punish Them, But You as management should look back what is the root cause. For a while I will skipped out my visit and recommendation to Aston Bojonegoro. I have pictures of my complaint if you like thanks.
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Accommodation's Reply
18 Feb 2025
Dear Mr. Becik P Thank you very much for choosing Aston Bojonegoro City Hotel. My team and I are saddened and apologize for the inconvenience caused. Your positive review is very valuable to us. Prompt and appropriate corrective actions have been taken to ensure that the same will NOT happen in the future. We must provide the best service and products to all our guests and visitors to the level of "delightful and memorable" experience. We cannot go back to the past but we are sure that we can do better for the future. We hope to have another opportunity to welcome you again on your next visit in the near future. Best regards, Lukman Affandi Cluster Front Office Manager
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l***a
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 11 week(s) ago

The bedrooms and bathrooms are clean and fragrant, all the hotel staff are very friendly and helpful, suitable for events.
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Accommodation's Reply
12 Feb 2025
Dear Mrs./Mr. Thank you very much for choosing Aston Bojonegoro City Hotel. We really appreciate your wonderful review and the given rating. We are thrilled that you loved your experience, our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best regards, Lukman Affandi Cluster Front Office Manager
l***a
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 11 week(s) ago

suitable for events, the rooms are clean and fragrant and all the staff are very friendly
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Accommodation's Reply
12 Feb 2025
Dear Mrs./Mr. Thank you very much for choosing Aston Bojonegoro City Hotel. We really appreciate your wonderful review and the given rating. We are thrilled that you loved your experience, our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best regards, Lukman Affandi Cluster Front Office Manager
l***a
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 11 week(s) ago

suitable for events, the rooms are clean and fragrant and all the staff are very friendly
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Accommodation's Reply
12 Feb 2025
Dear Mrs./Mr. Thank you very much for choosing Aston Bojonegoro City Hotel. We really appreciate your wonderful review and the given rating. We are thrilled that you loved your experience, our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best regards, Lukman Affandi Cluster Front Office Manager
M***a
icon-origin-TRAVELOKA

10.0

/10

Reviewed 13 week(s) ago

Hotel staff is friendly and service is very good
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Accommodation's Reply
30 Jan 2025
Dear Mrs./Mr. Thank you very much for choosing Aston Bojonegoro City Hotel. We really appreciate your wonderful review and the given rating. We are thrilled that you loved your experience, our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best regards, Lukman Affandi Cluster Front Office Manager
M***a
icon-origin-TRAVELOKA

10.0

/10

Reviewed 13 week(s) ago

Friendly service, very good strategic location
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Accommodation's Reply
30 Jan 2025
Dear Mrs./Mr. Thank you very much for choosing Aston Bojonegoro City Hotel. We really appreciate your wonderful review and the given rating. We are thrilled that you loved your experience, our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best regards, Lukman Affandi Cluster Front Office Manager
M***M
icon-origin-TRAVELOKA

10.0

/10

Reviewed 13 week(s) ago

Friendly. Clean. Nice place for a small family to rest.
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Accommodation's Reply
30 Jan 2025
Dear Mrs./Mr. Thank you very much for choosing Aston Bojonegoro City Hotel. We really appreciate your great review and rating given. We are glad you liked your experience with our room and service and enjoyed our breakfast. our staff will surely love to read what you write. We place customer experience and satisfaction as our priority, and your review reaffirms the hard work we do every day. So thank you for your kind words and we hope to see you again. Best regards, Lukman Affandi Cluster Front Office Manager
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.8

/10

Reviewed 14 week(s) ago

Strategic location, friendly staff, good cleanliness, mineral water refills available in the room hallway, it would be nice if the mineral water bottles in the room were filled when guests stayed, and maybe the TV could be upgraded to a smart TV.
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Accommodation's Reply
29 Jan 2025
Dear Sir/Madam, Thank you very much for choosing Aston Bojonegoro City Hotel. We greatly appreciate your review and rating. We are very happy that you enjoyed your experience, our staff will surely be happy to read what you have written. We put customer experience and satisfaction first, and your review confirms the hard work we do every day. So thank you for your kind words and we look forward to seeing you again. Best regards, Lukman Affandi. Cluster Front Office Manager.
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A***a
icon-origin-TRAVELOKA

10.0

/10

Reviewed 15 week(s) ago

So Good lah for breakfast maybe a little note from us who like traveling we did not go to the food section. And I salute the quickness of the food complaint finally the food was delivered to the room. For other things okay not flawed.
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Accommodation's Reply
13 Jan 2025
Dear Mrs./Mr. Thank you very much for choosing Aston Bojonegoro City Hotel. We really appreciate your wonderful review and the given rating. We are thrilled that you loved your experience, our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best regards, Lukman Affandi Cluster Front Office Manager
Guest
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 19 week(s) ago

All the hotel staff are friendly and very helpful. As soon as you enter you are greeted in a friendly manner by the security guard at the entrance, and directed to the entrance.
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2 people find it helpful

Accommodation's Reply
20 Dec 2024
Dear Sir/Madam, Thank you very much for choosing Aston Bojonegoro City Hotel. We greatly appreciate your wonderful review and rating. We are glad you enjoyed your experience, our staff will surely be happy to read what you have written. We place customer experience and satisfaction as our priority, and your review reaffirms the hard work we do every day. So thank you for your kind words and we look forward to seeing you again. Best regards, Lukman Affandi. Cluster Front Office Manager.
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merina
icon-Business
Business
icon-origin-TRAVELOKA

8.5

/10

Reviewed 20 week(s) ago

The room key was not easy to open. After asking, the receptionist said it was for security, but when the key was given, it was not explained that before inserting the card, the handle position had to be lifted up first.
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Accommodation's Reply
09 Dec 2024
Dear Mrs. Merina S Thank you very much for choosing Aston Bojonegoro City Hotel. My team and I are saddened and apologize for the inconvenience caused. Your positive review regarding the room key is very helpful to us. Prompt and appropriate corrective actions have been taken to ensure that the same will NOT happen in the future. We must provide the best service and products to all our guests and visitors to the level of "delightful and memorable" experience. We cannot go back to the past but we are sure that we can do better for the future. We hope to have another opportunity to welcome you again on your next visit in the near future. Best regards, Lukman Affandi Cluster Front Office Manager
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Herman L.
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 23 week(s) ago

Aston suite room long stay experience: All hotel staff are very friendly, kind, fast response and very helpful, the service of all staff at this hotel is top, we are made comfortable and at home. What needs to be improved: 1. The room is not soundproof 2. The towels are dull, which in my opinion is not suitable for a hotel like Aston. 3. The lighting in the room is not bright enough in my opinion. 4. The TV still uses conventional LED, it should have used at least a smart TV or android TV that can do Netflix, YouTube, etc.
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Accommodation's Reply
21 Nov 2024
Dear Mr. Herman L. Thank you very much for choosing Aston Bojonegoro City Hotel. We highly appreciate the rating given and we look forward to seeing you again and providing the best service and products to all our guests and visitors to a "pleasant and memorable" experience level. Regarding the soundproof room, the TV becomes a smart TV with Netflix, towels and lighting in the room we will convey it to the management regarding this matter. We must provide the best service and products to all our guests and visitors to a "pleasant and memorable" experience level. We look forward to your next visit with us soon, we hope to serve you again. Best regards, Lukman Affandi. Cluster Front Office Manager.
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Herman L.
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 23 week(s) ago

long stay experience at Aston Suite room : front office staff : friendly, kind and fast response restaurant staff : friendly, kind and very helpful for request to borrow cutlery, prayer equipment, iron and ironing board, all served very well. security staff : kind, friendly and helpful the minus in my opinion : 1. Suite room still uses conventional LED TV, TV should at least use smart TV that can netflix, youtube etc. 2. the room is not soundproof. 3. Towels in my opinion are also not worthy for a hotel like aston, the color is dull but still used.
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Accommodation's Reply
21 Nov 2024
Dear Mr. Herman L. Thank you very much for choosing Aston Bojonegoro City Hotel. We highly appreciate the rating given and we look forward to seeing you again and providing the best service and products to all our guests and visitors to a "pleasant and memorable" experience level. Regarding the soundproof room, the TV becomes a smart TV with Netflix, towels and lighting in the room we will convey it to the management regarding this matter. We must provide the best service and products to all our guests and visitors to a "pleasant and memorable" experience level. We look forward to your next visit with us soon, we hope to serve you again. Best regards, Lukman Affandi. Cluster Front Office Manager.
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Number of reviews per page
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