Dear Mr. Cahyo P., Thank you very much for taking the time to share your valuable feedback and for staying at Hotel Santika Premiere Malang. We are delighted to learn that you were satisfied with the friendliness of our team members, from security and reception to our service staff. It is also pleasing to know that you enjoyed the cleanliness of our environment and the variety of options offered at breakfast. At the same time, we sincerely apologize for the disturbance caused by the noise from our housekeeping activities. Your feedback is highly appreciated and will be shared with the relevant department to ensure better coordination and a more comfortable stay experience for our guests. We truly value your comments and hope to have the opportunity to welcome you back to Hotel Santika Premiere Malang in the future. Warm Regards, Zainuddin General Manager Hotel Santika Premiere Malang

Dear Mr/Mrs m***d, Thank you very much for your excellent feedback and for taking the time to share your experience at Hotel Santika Premiere Malang. We are truly pleased to see your positive response, and it means a great deal to our team to know that you enjoyed your stay with us. Your appreciation serves as a wonderful motivation for us to continue delivering the best service and hospitality to all our guests. We look forward to welcoming you back to Hotel Santika Premiere Malang in the near future. Warm Regards, Zainuddin General Manager Hotel Santika Premiere Malang

Dear Mr./Ms. F***e, Thank you very much for your perfect rating and for choosing Hotel Santika Premiere Malang during your business trip. We are pleased to know that you found the room clean and pleasantly fragrant, as guest comfort and cleanliness are among our top priorities. At the same time, we appreciate your valuable feedback regarding the sound from the neighboring room. Please accept our apologies for any inconvenience this may have caused. Your comment has been noted and will be shared with our team for further evaluation and improvement. Thank you once again for your feedback. We truly hope to have the pleasure of welcoming you back to Hotel Santika Premiere Malang in the future. Warm Regards, Zainuddin General Manager Hotel Santika Premiere Malang

Dear Mr/Mrs l***a, Thank you very much for sharing your positive feedback and for staying at Hotel Santika Premiere Malang. We are delighted to learn that you had a very pleasant experience and that you appreciated the friendliness of our staff as well as our convenient location with easy access to the city and nearby minimarkets. Your kind comments are truly encouraging for our entire team. It would be our pleasure to welcome you back to Hotel Santika Premiere Malang for another enjoyable stay in the future. Warm Regards, Zainuddin General Manager Hotel Santika Premiere Malang

Dear Mr/Mrs l***a, Thank you very much for taking the time to share your review and for choosing Hotel Santika Premiere Malang for your stay once again. It is truly an honor to welcome you back for the third time. We are pleased to know that you consistently enjoy our friendly service, spacious rooms, and the convenience of our surrounding area. Your continued trust and positive feedback are highly appreciated and serve as a great encouragement for our team to maintain and improve our service standards. We look forward to welcoming you back for another pleasant stay in the near future. Warm Regards, Zainuddin General Manager Hotel Santika Premiere Malang

Dear Mrs. Devi K., Thank you very much for sharing your positive review and for rating Hotel Santika Premiere Malang so highly. We are delighted to learn that you appreciated our strategic location in the heart of the city, with convenient access to shopping centers and various points of interest. It is also gratifying to know that our team’s friendly service contributed to a pleasant stay experience. Your kind feedback is truly valuable and serves as a great motivation for our entire team to continue delivering excellent service. We sincerely look forward to welcoming you back to Hotel Santika Premiere Malang on your next visit. Warm Regards, Zainuddin General Manager Hotel Santika Premiere Malang

Dear Ladies/Gentlemen, Thank you for your positive review. We are delighted to know that the friendliness of our staff, the quality of our food, and the cleanliness of our rooms have made a wonderful impression on you. We are honored to have provided you with a memorable stay and your feedback is a driving force for our entire team to continue improving our services. We sincerely hope to welcome you back on your next visit. Best regards, Zainuddin General Manager Hotel Santika Premiere Malang

Dear Ladies/Gentlemen, Thank you for your wonderful review. We are so glad that you and your partner felt comfortable, safe and warm during your stay and were impressed with our food service. Your appreciation is the driving force that drives us to continue to provide the best experience to all our guests. We do hope to welcome you back again on your next visit. Best regards, Zainuddin General Manager Hotel Santika Premiere Malang

Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced regarding lipstick and other stains on the glasses provided. This clearly does not meet the cleanliness and service standards we strive to maintain. Your feedback has been shared with our team for immediate review and stricter quality checks to ensure this does not happen again in the future. We truly appreciate your attention and trust, and we hope to welcome you back for a stay that meets and exceeds your expectations. Sincerely, Zainuddin General Manager Hotel Santika Premiere Malang

Dear Mr/Mrs Uliyana N, Thank you for choosing Santika Malang and for taking the time to share your review. It is rewarding to hear that you had an amazing stay and found our staff to be friendly. Your recommendation means the world to us. We look forward to the pleasure of hosting you again. Warmest regards, Zainuddin General Manager Hotel Santika Premiere Malang

Dear Mr/Mrs Fitri A, Dear David, Thank you so much for choosing to stay at Hotel Santika Premiere Malang on your visit to Malang. We appreciate that you gave us such high grade and would like to let you know that we passed on your kind comment to the staff who all concerned during your stay. It is always a heartwarming moment for us to exchange smiles with our guests. It makes us all happy and be ready for the assistance to our guests. We look forward to your return to our hotel in the nearest future. Warmest Regards, Zainuddin General Manager Hotel Santika Premiere Malang

Dear Mr/Mrs We are very happy to read that you had a wonderful stay with us and that we succeeded to provide you with Memorable services. Thank you very much for your encouraging words and for highlighting the professionalism of our teams who are always doing their best to make your stay really enjoyable We are looking forward to seeing you again soon. Warmest Regards, Zainuddin General Manager Hotel Santika Premiere Malang

Dear Mr/Mrs Tissa M, Thank you for your warm and detailed feedback regarding your stay at Santika Premier Malang. We are delighted to hear that you had a pleasant experience and found our hotel well maintained, clean, comfortable, and peaceful despite the busy atmosphere. Your high praise for our exceptional service is the greatest compliment we could receive, and we will share your kind words with our entire team. It was an honor to serve you, and we look forward to welcoming you back for another enjoyable experience in the future. Warmest regards, Zainuddin General Manager Hotel Santika Premiere Malang

Dear Mr/Mrs Guest, Thank you for your excellent rating. We're delighted you had a great experience. We appreciate your input and we look forward to the opportunity to welcome you again on your next trip to Malang. We hope that you will have more wonderful experiences to your next visit. Warmest regards, Zainuddin General Manager Hotel Santika Premiere Malang

Dear Sir/Madam, Thank you for choosing Hotel Santika Premiere Malang as your accommodation. We are very pleased that you were satisfied with the cleanliness and comfort of our Family Room as well as the variety of breakfast we provided. We look forward to providing the best service to you and your family in the future. Best regards, Zainuddin, General Manager of Hotel Santika Premiere Malang

Dear, Mr/Mrs, Thank you for your feedback. We apologize for the issue with the bathroom exhaust not working, which caused unpleasant odors in the room. We'll make sure to address this issue promptly and improve our maintenance to prevent similar problems in the future. We appreciate your input and hope to welcome you back soon. Warm regards, Zainuddin General Manager Hotel Santika Premiere Malang

Dear Sir/Madam, Thank you very much for your positive review. We are very happy to hear that your stay at Hotel Santika Premiere Malang and your vacation in Malang were very comfortable and enjoyable, especially the facilities we provide. We look forward to welcoming you back to Hotel Santika Premiere Malang for another opportunity! Warm regards, Zainuddin, General Manager of Hotel Santika Premiere Malang

Dear Mr./Mr. Akhmad S.A.A. Thank you for choosing Hotel Santika Premiere Malang and sharing your valuable review. It is our pleasure to always ensure that every guest feels comfortable and well-served during their stay. We are delighted to know that you enjoyed your time in Malang with us. We look forward to welcoming you back for another memorable experience. Warm regards, Zainuddin. General Manager. Hotel Santika Premiere Malang.

Dear Mr. /Mrs. Eva P.R, Thank you for staying with us and posting this valuable comments at Hotel Santika Premiere Malang, we aim to provide our guests with comfortable and enhanced experiences which we hope we have made your stay a memorable one. Therefore, we are very appreciate to hear that you had a great time in Malang with us. We look forward to the opportunity to welcome you again on your next trip to Malang. We hope that you will have more wonderful experiences to your next visit. Warmest regards, Zainuddin. General Manager. Hotel Santika Premiere Malang