Overall Ratings & Reviews Novotel Jakarta Mangga Dua Square

Dear Ms. Marlen S, Thank you for trusting us again with your stay and taking the time to share your experience. We are pleased to know that the extension process went smoothly without any problems, and you were able to enjoy the same comfort of your room as before. Your previous feedback regarding the check-in process has been followed up internally, and we remain committed to improving our service to make every guest experience better. We look forward to your next visit to Novotel Jakarta Mangga Dua Square. Sincerely, Guest Experience Team. Novotel Jakarta Mangga Dua Square

Dear Ms. Marlen S, Thank you for taking the time to share your experience with us. We sincerely apologize for the delay in your check-in process. This is certainly not the standard of service we expect, and we deeply regret any inconvenience caused. Your feedback means a lot to us and will be forwarded to the relevant team for evaluation and improvement. We are glad to hear that you are still satisfied with the other facilities we provide. We look forward to welcoming you back in the future with a more comfortable and enjoyable experience. Sincerely, Guest Experience Team. Novotel Jakarta Mangga Dua Square

Dear Mr. Ruben D, Thank you for choosing Novotel Jakarta Mangga Dua Square and for sharing a positive review about your stay. We are very pleased to know that you felt comfortable and satisfied with the cleanliness and maintenance of the entire hotel area, from the room, toilet, to the swimming pool. Your gratitude means a lot to us and will be a motivation for the entire team to continue providing the best service. We look forward to welcoming you back on your next visit. Sincerely, Guest Experience Team. Novotel Jakarta Mangga Dua Square

Dear Mr. Fredy L, We greatly appreciate your comments regarding your stay at Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team. Novotel Jakarta Mangga Dua Square

Dear Valued Guest, Thank you for sharing your experience with us. We are pleased to hear that overall, you had a good stay and that Bu Ratih was able to assist you in resolving the issue. However, we sincerely apologize for the inconvenience caused by the cigarette smoke and the room condition. Your request for a non-smoking room should have been better accommodated, and we truly appreciate your feedback regarding the need for clearer separation between smoking and non-smoking areas. We will certainly review this with our team to ensure a more comfortable experience for our guests in the future. We hope to have the opportunity to welcome you back with an improved stay. Best regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr./Ms. Erry L. P, Thank you for choosing our hotel as your accommodation. We are glad to know that you enjoyed your staycation experience with your family or on a business trip. Your positive comments regarding the friendliness of the staff, the cleanliness of the hotel area, and the strategic location are highly appreciated. We look forward to welcoming you back on your next visit. Please do not hesitate to contact us if there is anything we can help you with. Warm regards, Guest Experience Team. Novotel Jakarta Mangga Dua Square

Dear Ms. Irlina, Thank you for sharing your experience. We understand how important a fast and convenient check-in process is for every guest. We apologize for the delay, and we will review and improve our services to make your stay even better in the future. We greatly appreciate your feedback and look forward to welcoming you back with more optimal service. Warm regards, Guest Experience Team. Novotel Jakarta Mangga Dua Square

Dear Mr. Abdurrahman Z, Thank you for your positive review. We are glad to know that you received friendly service and that your request was made easy. Guest satisfaction is our priority, and we look forward to welcoming you back on your next visit. Warm regards, Guest Experience Team. Novotel Jakarta Mangga Dua Square

Dear Mr/Ms. Dyan S, Thank you for your kind words! We are delighted to hear that you had a pleasant stay and that our team, especially Mr. Reza and Mr. Romli, made a positive impact on your experience. Your appreciation will certainly be shared with them. We look forward to welcoming you again in the future. Best regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Ong S. O, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Guest Experience Team.

Dear Valued Guest, Thank you for staying with us and sharing your experience. We apologize for the long check-in queue and the late room readiness. We will use this feedback as an evaluation material to improve our services, especially in facing moments with high occupancy rates. We hope to welcome you back with a better experience in the future. Warm regards,. Guest Experience Team

Dear Guest, Thank you for your positive review. We are glad to know that you felt comfortable and had a pleasant stay with us. We also appreciate your recommendation and look forward to welcoming you back in the future. Regards, Guest Experience Team

Dear Guest, Thank you for your positive review! We are glad to know that you had a pleasant stay at Novotel. We look forward to welcoming you back on your next visit. Best regards, Guest Experience Team

Dear Valued Guest, Thank you for choosing to stay with us while attending the concert! We are glad to know that the hotel's location, room comfort, and easy access to surrounding amenities made your stay even more enjoyable. We look forward to welcoming you back in the future. Best regards, Guest Experience Team

Dear Guest, Thank you for sharing your experience. We are glad to know that the hotel’s location close to shopping centers and restaurants provided convenience for you. We are also pleased that the children’s facilities such as the kids club and swimming pool complemented your stay. We look forward to welcoming you back on your next visit. Regards, Guest Experience Team

Dear Valued Guest, Thank you for your positive review. We are glad to know that our staff service met your expectations and the hotel's location close to the shopping area provides convenience. We will continue to strive to improve the quality of service to be even better in the future. We look forward to your return visit. Regards, Guest Experience Team

Dear Valued Guest, Thank you for sharing your experience. We are glad to know that overall you were comfortable with your Deluxe room. However, we apologize for the inconvenience caused by the cigarette smell in the room. We greatly appreciate your feedback and will follow up on this to prevent similar incidents from happening again. We look forward to welcoming you back with a better experience in the future. Regards, Guest Experience Team