8.6
Very Good

From 10,867 reviews

Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.4

Location

8.7

Service and Facilites

8.6

People often mention about Sunlake Waterfront Resort & Convention Jakarta
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Staff Friendliness (119)
Room Space (115)
Family Friendly (104)
Bedroom (100)
Taste (100)
Hotel Area (97)
Variety (97)
Bathroom (93)
Ambiance (92)
Accessibility (84)
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Traveler Reviews Sunlake Waterfront Resort & Convention Jakarta

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40
Customer reviews
sonia u. p.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.4

/10

Reviewed 19 hour(s) ago

This my 3rd time to stay here. So far i prefer to stay at higher floor then 4th floor but room not available. Staff was friendly and helpful especially team on duty at breakfast time. But kids activity schedule confuses me. oh ya..why no more popcorn for kids as welcoming snack? hopefully next time you can improve the service for kids :)
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Accommodation's Reply
24 Apr 2025
Dear Mrs. Sonia u. p., Warmest Greetings from Sunlake Waterfront Resort and Convention Jakarta. We are happy that you took the time to review Sunlake Waterfront Resort & Convention Jakarta. Your feedback is valuable for us to keep improving our best service. Wish to host you again in Sunlake Waterfront Resort and Convention for another pleasant stay. Sincerely, Doddy Pribadi General Manager
H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.7

/10

Reviewed 3 day(s) ago

Anyway, I don't regret staying at Sunlake Hotel.
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Accommodation's Reply
22 Apr 2025
Dear Mr./Mrs. H*a, Warmest Greetings from Sunlake Waterfront Resort and Convention Jakarta. Thank you for taking the time to give a positive review of our services and share your experience while staying at Sunlake Waterfront Resort and Convention Jakarta. Once again, thank you very much for the review, we look forward to welcoming you back in the near future. Warm Regards, Doddy Pribadi. General Manager.
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Adpriodhita
icon-Business
Business
icon-origin-TRAVELOKA

9.1

/10

Reviewed 4 day(s) ago

The hotel is very kids friendly, with a price that is worth it, you can get a very spacious room.
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Accommodation's Reply
23 Apr 2025
Dear Mr. Adpriodhita, Warm greetings from Sunlake Waterfront Resort and Convention Jakarta. Thank you for giving the best review through Traveloka Review. Hopefully we can always provide the best service and facilities to all our guests, and we hope to welcome Mr. Adpriodhita back in the near future. Warm Regards, Doddy Pribadi. General Manager.
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R***u
icon-origin-TRAVELOKA

10.0

/10

Reviewed 5 day(s) ago

Very comfortable and cheap, I recommend this hotel for families especially bringing kids.

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Accommodation's Reply
21 Apr 2025
Dear Mr/Mrs R***u, Thank you for taking the time to provide a review of Hotel Sunlake Waterfront Resort & Convention Jakarta. We are happy to received positive feedback and become the choice for accommodation needs while in North Jakarta. My team will always be ready to welcome Mr/Mrs back to Sunlake Waterfront Resort & Convention Jakarta. Sincerely, Doddy Pribadi General Manager
S***a
icon-Business
Business
icon-origin-TRAVELOKA

9.4

/10

Reviewed 5 day(s) ago

The room is spacious, clean, comfortable. The food in the Chinese food restaurant is also delicious.
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Accommodation's Reply
23 Apr 2025
Dear Mr./Mrs. S*a, Warm greetings from Sunlake Waterfront Resort and Convention Jakarta. Thank you for giving the best rating to our hotel Sunlake Waterfront Resort and Convention Jakarta and thank you for staying with us. We are very pleased to know that our products and facilities are in accordance with your expectations. We hope that you will come back again in the near future. Warm regards, Doddy Pribadi. General Manager.
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Chofifa D. I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.1

/10

Reviewed 6 day(s) ago

such a nice hotel, has big pool, sauna, tennis and billiard those are wonderful. plus this hotel near my work lol

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Accommodation's Reply
21 Apr 2025
Dear Mrs. Chofifa D. I., We are happy that you took the time to review Sunlake Waterfront Resort & Convention Jakarta. Your feedback is valuable for us to keep improving our best service. Wish to host you again in Sunlake Waterfront Resort and Convention Jakarta for another pleasant stay. Sincerely, Doddy Pribadi General Manager
Rina R. H.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 7 day(s) ago

The staff are all friendly, the facilities are okay for bringing children, the breakfast is delicious and has many variants. With a price of 900 thousand because it was high season after Eid. There is a bathtub, the room is very spacious.
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Accommodation's Reply
19 Apr 2025
Dear Mrs. Rina R. H., Thank you for choosing to stay at Sunlake Waterfront Resort and Convention Jakarta and for giving us a positive and pleasant review. We are very pleased to read Mrs. Rina's review and are encouraged by her assessment of our overall service and facilities. Mrs. Rina's recognition in all aspects will inspire the entire team to continue to prioritize the spirit of customer service, to meet and continue to exceed guest expectations. We sincerely look forward to the opportunity to serve Mrs. Rina again in the near future. Warm Regards, Doddy Pribadi. General Manager.
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Qori A. W.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 7 day(s) ago

Friendly staff, good location, clean rooms.
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Accommodation's Reply
19 Apr 2025
Dear Ms. Qori A. W., Warm greetings from Sunlake Waterfront Resort and Convention Jakarta. Thank you for giving the best review through Traveloka Review. Hopefully we can always provide the best facilities to all our guests, and we hope to welcome Ms. Qori back in the near future. Warm Regards, Doddy Pribadi. General Manager.
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V***s
icon-origin-TRAVELOKA

8.8

/10

Reviewed 1 week(s) ago

Vintage hotel, close to the lake with good management. Recommended, next I will stay again in this hotel.

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Accommodation's Reply
19 Apr 2025
Dear Mr/Mrs. V***s, We are happy that you took the time to review Sunlake Waterfront Resort and Convention Jakarta. Your feedback is valuable for us to keep improving our best service. Wish to host you again in Sunlake Waterfront Resort and Convention Jakarta for another pleasant stay. Sincerely, Doddy Pribadi General Manager
W***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.4

/10

Reviewed 1 week(s) ago

Strategic location, many sellers in front of it, can also order food from outside, delivered to the lobby (online). Friendly staff. Easy and fast check-in and check-out process. Family and kids friendly. The breakfast menu choices are very diverse. The tap machine in the elevator is very difficult to read the card sensor, the buttons for pressing the floor selection are also in poor condition. Room on the 7th floor, the blanket and sheets smell musty. Initially did not get towels and bathroom mats, called 2x but not delivered. After direct information to GRO, then delivered.
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Accommodation's Reply
21 Apr 2025
Dear Mr./Mrs. W*a, Warm greetings from Sunlake Waterfront Resort & Convention Jakarta. Thank you for choosing our hotel as a place to stay and thank you also for the positive feedback that has been given to us. We apologize for some things that have not been in accordance with expectations. We will use this as a good evaluation for us for the future. We hope that we will still be given the opportunity to serve you better in the future. Warm Regards, Doddy Pribadi. General Manager.
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c***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 1 week(s) ago

Nice hotel, friendly staff and happy kids there is playground, swimming pool also close to Monas, Ancol, etc. Maintain cleanliness and all friendly staff are very helpful. Thanks Sunlake hotel
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1 people find it helpful

Accommodation's Reply
16 Apr 2025
Dear Mr./Mrs. c*a, Warm Greetings from Sunlake Waterfront Resort and Convention Jakarta. Thank you for taking the time to share your experience staying at Sunlake Waterfront Resort and Convention Jakarta. We are happy to continue to strive to maintain and develop the best services and facilities for our guests. We are grateful that all of these facilities and services are pleasing to your heart. We look forward to welcoming you back to Sunlake Waterfront Resort and Convention Jakarta with your beloved family. Warm Regards, Doddy Pribadi. General Manager.
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Ronald
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Always gave us a great time during our stay at this hotel, even though there were only three of us, but all the staff and service never changes. Just like our second home when all the staff serve us. Thanks guys and surely will come again with family. 😍🥰

1 people find it helpful

Accommodation's Reply
16 Apr 2025
Dear Mr. Ronald, Thank you for choosing Sunlake Waterfront Resort and Convention Jakarta and taking the time to tell us your experience during your stay at Sunlake Waterfront Resort and Convention Jakarta. It is a pleasure for us to hear that you enjoyed our facilities, food, ambiance and the hospitality from our team. We look forward to welcome you back on your next visit. Sincerely, Doddy Pribadi General Manager
A***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.7

/10

Reviewed 2 week(s) ago

Hotel with spacious and clean rooms. For breakfast there are many choices.
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1 people find it helpful

Accommodation's Reply
14 Apr 2025
Dear Mr./Mrs. A*y, Warm greetings from Sunlake Waterfront Resort and Convention Jakarta. Thank you for giving the best review through Traveloka Review. We are very happy to read your review that you are happy with our comfortable facilities and our varied breakfast menu. Hopefully we can always provide the best facilities to all our guests, and we hope to welcome you back in the near future. Warm Regards, Doddy Pribadi. General Manager.
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c***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

The kids are happy, next time come here again and the staff is friendly and the food menu is delicious. The room is clean, thank you.
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1 people find it helpful

Accommodation's Reply
10 Apr 2025
Dear Mr./Mrs. c*a, Warm greetings from Sunlake Waterfront Resort and Convention Jakarta. Thank you for giving the best review through Traveloka Review. We are very happy to read your review that you are happy with our facilities, services and delicious food menu. Hopefully we can always provide the best service to all our guests, and we hope to welcome you back in the near future. Warm Regards, Doddy Pribadi. General Manager.
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J***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.4

/10

Reviewed 2 week(s) ago

Spacious rooms, great food and good sports facilities.
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1 people find it helpful

Accommodation's Reply
10 Apr 2025
Dear Mr./Mrs. J*s, Warmest Greetings from Sunlake Waterfront Resort and Convention Jakarta. Thank you for taking the time to give a positive review of our facilities and share your experience while staying at Sunlake Waterfront Resort and Convention Jakarta. Once again, thank you very much for the review, we look forward to welcoming you back in the near future. Warm Regards, Doddy Pribadi. General Manager.
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F***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.4

/10

Reviewed 2 week(s) ago

so it's a favorite place, have stayed there several times
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Accommodation's Reply
14 Apr 2025
Dear Mr./Mrs. F*i, Warmest Greetings from Sunlake Waterfront Resort and Convention Jakarta. Thank you for taking the time to give a positive review of our facilities, services and sharing your experience while staying at Sunlake Waterfront Resort and Convention Jakarta. Once again, thank you very much for the review, we look forward to welcoming you back in the near future. Warm Regards, Doddy Pribadi. General Manager.
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Puji w.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Family friendly hotel, perfect for relaxing on weekends. Good service by Mrs. Christy. Check in process was fast and very informative. Thank you.
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Accommodation's Reply
14 Apr 2025
Dear Mrs. Puji w., Thank you for choosing Sunlake Waterfront Resort and Convention Jakarta as your destination. We are very happy to hear that Mrs. Puji had a pleasant experience where the entire team helped Mrs. Puji's stay experience well, especially Mrs. Christy. The review that Mrs. Puji gave is very meaningful for our hotel to maintain its service and become even better. The entire hotel team is looking forward to Mrs. Puji's return. Warm Regards, Doddy Pribadi. General Manager.
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Everyone is friendly, the service is great, the rooms are comfortable, the food is delicious.. Thank you.
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Accommodation's Reply
14 Apr 2025
Dear Mr./Mrs. A*a, Thank you for choosing to stay at Sunlake Waterfront Resort and Convention Jakarta and for giving us a positive and pleasant review. We are very pleased to read your review and are encouraged by your assessment of our overall service. Your recognition in all aspects will inspire the entire team to continue to prioritize the spirit of customer service, to meet and continue to exceed guest expectations. We sincerely look forward to the opportunity to serve you again in the near future. Warm Regards, Doddy Pribadi. General Manager.
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ali i.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

very lucky to stay here. got a free room upgrade. the facilities are very complete for children. everyone is satisfied. the food is also very varied and delicious. the service is very excellent. everything is ok . . .
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Accommodation's Reply
14 Apr 2025
Dear Mr. Ali i., Warm Greetings from Sunlake Waterfront Resort and Convention Jakarta. Thank you for taking the time to share your experience staying at Sunlake Waterfront Resort and Convention Jakarta. We are happy to continue to strive to maintain and develop the best services and facilities for our guests. We are grateful that all of these facilities and services are pleasing to Mr. Ali. We look forward to welcoming Mr. Ali back to Sunlake Waterfront Resort and Convention Jakarta with his beloved family. Warm Regards, Doddy Pribadi. General Manager.
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Simon G.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 2 week(s) ago

Comfortable and suitable for relaxing and vacationing
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Accommodation's Reply
10 Apr 2025
Dear Mr. Simon G., Warmest greetings from Sunlake Waterfront Resort and Convention Jakarta. Thank you for giving the best rating to our hotel Sunlake Waterfront Resort and Convention Jakarta and thank you for staying with us. We are very pleased to know that our facilities and services are in accordance with Mr. Simon's expectations. We hope Mr. Simon will come back again soon. Warmest Regards, Doddy Pribadi. General Manager.
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Number of reviews per page
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