Overall Ratings & Reviews Novotel Palembang - Hotel & Residence

Dear Mr. Captain P. Warmest greetings from Novotel Palembang Hotel & Residence. Thank you for your excellent rating. Thank you for your compliments to our staffs starting from the hotel entrance area, reception staff, cleaning staff and all restaurant staffs who will always welcome your arrival and provide the best service for all hotel guests. We all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to Palembang. Best Regards, Rikasari. Front Office Manager

Dear Sir/Madam. Warmest greetings from Novotel Palembang Hotel & Residence. Thank you for your excellent rating. We are very pleased to know that you and your children enjoyed your stay at our hotel. We all look forward to welcoming you and your family back to Novotel Palembang Hotel & Residence on your next visit to Palembang. Best Regards, Rikasari. Front Office Manager

Dear Mr./Mrs. Patma P. Warmest greetings from Novotel Palembang Hotel & Residence. Thank you for your excellent rating and compliments to our reception staff and housekeeping staff. We apologize for the experience at the restaurant. We all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to Palembang with an even better experience. Best regards, Rikasari. Front Office Manager

Dear Mr. Mohammad. Warmest greetings from Novotel Palembang Hotel & Residence. Thank you for your excellent rating. We are very pleased to know that you had a memorable stay at our hotel with complete hotel facilities, a variety of food and a location close to the mall. We all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to Palembang. Best Regards, Rikasari. Front Office Manager

Dear Sir/Madam, Warm greetings from Novotel Palembang Hotel & Residence, Thank you for taking the time to share your feedback about your visit, we apologize for the inconvenience and will do better in the future. We will always provide the best service for our guests. Thank you again, we all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to Palembang. Best Regards, Rikasari. Front Office Manager

Dear Mr. Edy. Warm greetings from Novotel Palembang Hotel & Residence. Thank you for your excellent rating. It is certainly a pleasure to know that you feel comfortable during your stay at our hotel. We are very pleased to know that you had a memorable stay at our hotel with complete facilities such as whirlpool, sauna, pool, gym, also with delicious food, and with the service and hospitality provided by our staff. We all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to Palembang. Best Regards, Rikasari. Front Office Manager.

Dear Sir/Madam, Warmest greetings from Novotel Palembang Hotel & Residence, Thank you for taking the time to share your feedback about your visit, for check in time can be at 2 pm based on hotel availability, we apologize for the mistake, regarding towels that are not available in the room, and we will ensure that towels are available in all guest rooms in the future. We all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to Palembang. Best Regards, Rikasari. Front Office Manager.

Dear Sir/Madam, Warm greetings from Novotel Palembang Hotel & Residence. Thank you for your excellent rating. It is certainly a pleasure to know that you feel comfortable during your stay at our hotel. And that you have had a memorable experience during your stay, with the hospitality in service being the hallmark of Novotel hotels. Thank you also for enjoying the various foods that we provide, of course with a delicious taste. We all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to Palembang. Best Regards. Rikasari. Front Office Manager.

Dear Sir/Madam, Warmest greetings from Novotel Palembang Hotel & Residence. Thank you for taking the time to share your feedback about your stay at Novotel Palembang. We appreciate your comments and for the smart TV will be upgraded soon to provide a better viewing experience for our guests, in addition we will ensure that our team will check the shower facilities regularly to prevent any issues. Thank you for helping us improve our services, We all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to Palembang. Best Regards. Rikasari. Front Office Manager.

Dear Mr. Rony, Warm greetings from Novotel Palembang Hotel & Residence. Thank you for taking the time to review your visit to Novotel Palembang Hotel & Residence. We apologize for the inconvenience during breakfast, and we will provide further training for our staff to be even better. Once again, thank you for sharing your experience and we hope that your next experience will be more enjoyable and memorable. We look forward to your next visit to Novotel Palembang Hotel & Residence. Best Regards. Rikasari. Front Office Manager.

Dear Sir/Madam, Warm greetings from Novotel Palembang Hotel & Residence. Thank you for your excellent rating. It is certainly a pleasure to know that you felt comfortable during your stay at our hotel. And that you had a memorable experience during your stay, with the hospitality in service being the hallmark of Novotel hotels. We all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to Palembang. Best Regards. Rikasari. Front Office Manager.

Dear Mr. Andri A, Warm greetings from Novotel Palembang Hotel & Residence. Thank you for your excellent rating. We are glad that you felt comfortable during your stay with us and were assisted during check in and check out by the hospitality of our receptionist. We look forward to welcoming you back to Novotel Palembang Hotel & Residence. Best regards. Rikasari. Front Office Manager

Dear Rina. Warmest Greetings from Novotel Palembang Hotel & Residence. We very much appreciate your comments regarding your stay at the Novotel Palembang Hotel & Residence. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Rikasari. Front Office Manager.

Dear Mr. Tri, Warm greetings from Novotel Palembang Hotel & Residence, Thank you for your good rating. We apologize for the inconvenience regarding the parking area, for the parking area is still available on the right and left of the hotel at the bottom, while for VIP parking charge 100,000 valid for 1 day. We will consider your input again. We are waiting for your return to Novotel. Best regards. Rikasari. Front Office Manager

Dear Mr. Karimsyah C, Warm greetings from Novotel Palembang Hotel & Residence. Thank you for your excellent rating. It is certainly a pleasure to know that you feel comfortable during your stay at our hotel. We will continue to provide the best service so that Mr. Karim makes Novotel Palembang Hotel & Residence the best choice when visiting Novotel Palembang Hotel & Residence. Best regards. Rikasari. Front Office Manager

Dear Mrs. Yulita H, Warm greetings from Novotel Palembang Hotel & Residence. Thank you for your excellent rating. We are glad that you felt comfortable during your stay with us. We look forward to welcoming you back to Novotel Palembang Hotel & Residence. Best regards. Rikasari. Front Office Manager

Dear Sir/Madam, Warm greetings from Novotel Palembang Hotel & Residence, Thank you for your excellent rating. We apologize for the inconvenience caused to you regarding the parking ticket. We will take your feedback into consideration and will not repeat it again. We look forward to your return to Novotel. Best Regards. Rikasari. Front Office Manager

Dear Sir/Madam, Warm greetings from Novotel Palembang Hotel & Residence. Thank you for your good rating. It is certainly a pleasure to know that you feel comfortable during your stay at our hotel. Once again, thank you for your feedback. We will always strive to improve the quality of our services to provide the best for the future. We all hope to welcome you back to Novotel Palembang Hotel & Residence on your next visit to Palembang. Best Regards. Rikasari. Front Office Manager

Dear Sir. Warm greetings from Novotel Palembang Hotel & Residence. Thank you for taking the time to write about your experience at Novotel Palembang Hotel & Residence. Allow me to apologize for the service that did not meet your expectations. We will immediately take steps to improve, especially refreshment training for the reception team to prioritize better service. Hopefully the next experience will be more enjoyable and memorable. We look forward to your next visit to Novotel Hotel Palembang. Thank you. Best regards, Rikasari. Front Office Manager.

Dear Mr. Suwandi, Warm greetings from Novotel Palembang Hotel & Residence. Thank you for your excellent rating. It is certainly a pleasure to know that you and your family feel comfortable during your stay at our hotel. We are very pleased to know that you and your family feel comfortable during your stay at our hotel. And thank you for recommending Novotel Palembang Hotel. Thank you again for your feedback. We all look forward to welcoming you and your family back to Novotel Palembang Hotel & Residence on your next visit to Palembang. Best Regards. Rikasari. Front Office Manager.