Very bad hotel service. The receptionist never smiled at all. From the start of check-in there was no welcome drink and no cold towels. Where is the procedure all 5 stars like that. The breakfast is inedible, it doesn't even deserve to be called 5 star food. It looks more like trash in my opinion. And another very disappointing thing, when at 12.00 we were kicked out of the hotel. And once negotiable, only given 15 minutes to clean up. This is a hotel that really embarrasses the Balinese, where in my opinion all Balinese are friendly and smiley. However, I did not find it in a hotel that was more than 20 years old.