Overall Ratings & Reviews Hotel Emerald Garden

A pleasant stay.

A pleasant stay.

A pleasant stay experience.

The staff is very friendly, but as for the food, honestly it's lacking.

The hotel staff is friendly and the pool staff is very caring for the children.

Overall good, recommended for 4 star hotel, friendly staff, thank you

Recommended hotel, friendly staff, reasonable price, overall good, thank you

The hotel and service are really great.

Great service and quality breakfast

This is my umpteenth time staying at this hotel 👍. When I extended my hotel room, it turned out that the non-smoking hotel rooms were full, but they still tried to help so I didn't have to move rooms. Thank you, Mr. Hazlin 🙏🏻.

The service and parking are spacious, but it's a long way to find food outside.

A comfortable hotel to spend time with family..😊

always a favorite... for the family...

Comfortable, friendly and helpful staff, spacious and clean rooms, strategic location, close to Pertamina Mosque so it is easy for those who want to perform congregational prayers especially at dawn. The atmosphere around the hotel is also comfortable. If you are hungry in the middle of the night, ordering by GoFood or Shopee Food is easy and comfortable... Recommended for families or business trips.. 👌🏻

Really enjoy the service, very satisfying, BRAVO hotel emerald garden

The hotel staff is very friendly and the check out time is very flexible.

The service is very bad or unprofessional. Today, February 20, 2025, I ordered 2 rooms 510 and 512 connecting door. After opening room 512, it turned out that there were still hotel guests. At first glance, it's a 4-star hotel. How come the system is not organized in input and output of hotel guests. I was forced to wait at 512 with the promise that it would be ready at 13.00. Second, I was promised that I could check in at 13.00, but it turned out that I couldn't check in until 15.00. (past 1 hour from check-in time). With the reason that the room window was leaking. It should have been informed from the start if there was a room problem. Because I booked 1 more room since morning. While waiting in room 510. I had been patiently waiting and finally room 512 was given. Wanting to upgrade to the same floor, it was not allowed on the grounds of booking via online booking. For a 4 star hotel standard, I don't recommend this hotel in terms of service.

soundproof. and the comfort of the room is very good. clean. tidy. strategic

What impressed me the most was the gym, the equipment was complete.

highly recommended to stay here... friendly staff