Overall Ratings & Reviews GBW Hotel

This hotel is very old with the un-fresh carpet in the room. It is not convenient if we want to watch TV, as it was moved to the guest room from the bedroom.

food with very friendly staff if you can request to put more than one cup the best pape

Very close to the center of activity

The hotel's exterior is rather run down. The side facing JB CIQ looks like an abandoned building! Our room had a window on that side of the building and it was caked in a thick layer of dirt on the outside which obscured the view. Thankfully the interior was much better in terms of cleanliness. The room was very large and standard of cleanliness was acceptable. This being an old hotel, the furnishings were outdated. The chair in our room seemed like it would break any second and we decided it was safer not to sit on it. There was also a lack of plug points in the room. We had to unplug a lamp and the kettle in order to charge our devices. There were no plug points near the bed area. The water heater worked well. Hot water didn't run out even when taking a long shower. And the water pressure was fantastic. Basic toiletries were supplied including shower cap, dental kit and disposable shaver. Overall this was a pleasant stay in a strategic location. R&F mall is just across the road and JB Sentral, JB City Square etc are all reachable on foot using the covered walkway.

close to JB central, just walk

Toilet Shower good. Hairdryer have to ask end up spoiled. Wifi keep on changing without guess aware and have to ask for it. From reception ask to call room cannot call

This hotel is haunted. My pregnant wife saw a female ghost. And my kids too. Really creepy.

The room needs to be cleaned well. The condition of the bed, sheets, pillows is dull, the floor still has hair. The toilet is not clean, the floor is dirty. I hope the hotel takes appropriate action regarding the cleanliness of the room. The room does not have an iron, if you want to iron you need to go to another level. not every level has an iron.

Strategic location, unfortunately on the first day the trash wasn't thrown away and they gave me a towel with a hole in it.

Interesting experience and hope to visit again.

Will not stay in this Hotel anymore the room Humidity, old bed and furniture the carpet so old many stain and not clean the Hotel windows full with kind fungus covered all windows. Those windows didn't clean for years. Hotel corridor to our room dark, Humidity, smell not good and creepy too. Really dispointed with this Hotel. The breakfast was OK. The Hotel location close to the mall and bus station and night Market. Sorry didn't take pictures cause make me sick. Luckyly we stayed only 2 nights and most the time we were out cause not comfortable to stay in this room

staff was very polite and friendly, the food are fantastic..recommended

Walking distance to everything.

The hotel is old included the furniture but the food was good. Quite near to JB sentral. Over all OK.

Everything is OK and good. The staffs are friendly and helpful. Services given are good too. Only setback is the location of the hotel. Due to the road construction around that area, many roads are closed. Other than this setback, everything is fine and good.

My plan change last min instead of staying with my husband. My son followed too and the premium room was big we manage to add one more bed at the hall area. It 's was great and the fridge was medium size too can store our balance food. Overall our family felt happy. The staffs are great too friendly and helpful ❤.

Room 1004-speechless. Refer to photos.

Room is big and clean, strategic location.

Bad experience. Hotel downgraded our room without notifiying us. Not preparing our room as per requested. Frontdesk staff not so helping in our situation.

Near the RF mall, but unfortunately many of the shops are closed and there is a free bus transfer to City Square, it is also close if you want to cross to Singapore.