8.9
Very Good

From 172 reviews

Provided by travelers on
Cleanliness

9.0

Room Comfort

8.6

Meal

8.5

Location

9.3

Service and Facilites

9.0

People often mention about Prime Hotel @ TRX Tower
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Distance to City Center (40)
Staff Friendliness (36)
Bathroom (32)
Bedroom (31)
Accessibility (29)
Surroundings (28)
Hotel Area (28)
Ambiance (24)
Check-in/out Time (21)
Wifi (20)
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Traveler Reviews Prime Hotel @ TRX Tower

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40
Customer reviews
L***y
icon-Leisure
Leisure
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8.5

/10

Reviewed 6 day(s) ago

I was checking in late and arrived at 1 AM. The receptionist said my registration ID was not on their system. After I chatted with the app the next morning, the receptionist said my booking was from ticket. Com and he apologized for that missing.

1 people find it helpful

I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.1

/10

Reviewed 1 week(s) ago

This hotel had a great location. The staff are very friendly, easy to check in and check out. Near the hotel, there are so many food stalls you'll never be hungry, and the prices are cheap. But the hotel room is not soundproof. That's the minus.

1 people find it helpful

rudy r.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Close to everywhere, MRT TRX exchange, close to Bukit Bintang, close to KLCC, basically the best, friendly prices.
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4 people find it helpful

Evi E.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

I stayed for 2 days, comfortable. Can check in early. Receptionist is very helpful.
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1 people find it helpful

Accommodation's Reply
11 Apr 2025
"Thank you so much for your kind review! We're glad to hear that you had a comfortable stay and that our team was able to assist you with an early check-in. We truly appreciate your feedback and hope to welcome you again soon!"
rudy r.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.7

/10

Reviewed 2 week(s) ago

Burhan, who is in charge for reception, is a very kind and helpful person. Thanks Burhan.

1 people find it helpful

w***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.4

/10

Reviewed 2 week(s) ago

The hotel's location is very strategic, close to everywhere and easy access
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1 people find it helpful

indra j. s.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 3 week(s) ago

Nice staff. Very decent for transit and rest.
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1 people find it helpful

Y***i
icon-origin-TRAVELOKA

10.0

/10

Reviewed 3 week(s) ago

the staff is friendly. the place is comfortable and clean. besides the place to eat is delicious👍
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2 people find it helpful

Accommodation's Reply
12 Apr 2025
Thank you so much for your kind review! We're happy to know that you found our staff friendly and the place comfortable and clean. We're also glad you enjoyed the nearby food spots. We look forward to welcoming you again!
Evi E.
icon-origin-TRAVELOKA

9.1

/10

Reviewed 3 week(s) ago

I stayed for two days, there was a drink refill, I could check in early and the receptionist was very responsive, thank you
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1 people find it helpful

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CHRISTOFEL S. M.
icon-Leisure
Leisure
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9.4

/10

Reviewed 3 week(s) ago

Location is good and near Pavilion, just walking distance. There are some food options for breakfast.

3 people find it helpful

O***a
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Leisure
icon-origin-TRAVELOKA

9.4

/10

Reviewed 4 week(s) ago

The staff are all friendly from the receptionist, security guard, and umbrellas are provided to be borrowed when it rains. There is a dispenser under the lobby to refill water too. Around there are many foods next to the hotel, right next to many supermarkets, the prices are also ok. Nice hotel 👍
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2 people find it helpful

E***a
icon-Leisure
Leisure
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9.4

/10

Reviewed 7 week(s) ago

I am happy to stay here. Close to Bukit Bintang and the staff is friendly.
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2 people find it helpful

A***n
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Leisure
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9.4

/10

Reviewed 7 week(s) ago

Strategic location. Many places to eat around the hotel
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1 people find it helpful

Tengyono T.
icon-origin-TRAVELOKA

8.8

/10

Reviewed 7 week(s) ago

Great location and food stall around there

3 people find it helpful

N***i
icon-Leisure
Leisure
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8.8

/10

Reviewed 8 week(s) ago

Strategic and on the edge of the highway. Not noisy
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2 people find it helpful

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Yogi A.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 8 week(s) ago

Best recommended hotel in bukit bintang

4 people find it helpful

S***a
icon-origin-TRAVELOKA

9.4

/10

Reviewed 9 week(s) ago

Strategic location between pavilion (300m) & trx mall (200m). The room is clean, only the room size is quite small and not soundproof but still comfortable for resting. The staff are friendly and like to greet you. Prayer mats are available in the room, you can refill water and borrow a hairdryer, There are ironing facilities on each floor. Close to sevel. Delicious nasi kandar across from the hotel (for muslims) and a seafood restaurant that is always busy next to the hotel (non halal)
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4 people find it helpful

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Nuurmell N.
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10.0

/10

Reviewed 10 week(s) ago

4 nights stay here, I feel very satisfied with the service of the staff 🥰 This hotel is very strategic, very close to the pavilion !! everywhere is also good access and of course close to the Bukit Bintang MRT 🥰 The staff are friendly, every time they see us they always greet and smile, also free refills of drinking water as much as you like, and also a favorite spot on the rooftop on the 5th floor 😍 Wow, the view is crazy, it's not inferior to other 5-star hotels! Next time I go to KL, I want to stay here again 😍 I swear it's really worth it, the environment is clean, it's comfortable
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5 people find it helpful

Y***i
icon-origin-TRAVELOKA

10.0

/10

Reviewed 10 week(s) ago

Recommended! Close to everywhere, very affordable price, clean, basically the best
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3 people find it helpful

Habib P.
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Leisure
icon-origin-TRAVELOKA

9.1

/10

Reviewed 10 week(s) ago

Probably the best value hotel right in the city centre as it is within walking distance to TRX and Bukit Bintang

1 people find it helpful

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