Overall Ratings & Reviews My Tower Hotel - Surabaya

Very good, please improve the service and maintain it.

a pleasant experience. The rooms are clean, comfortable, and equipped with adequate facilities such as AC, TV, and Wi-Fi. The hotel staff is very friendly and responsive to guest needs. The location is strategic, easy to reach, and close to various eateries and tourist areas. The hotel atmosphere is calm and suitable for resting. With a fairly affordable price, this hotel provides satisfactory service and is worth recommending.

gg very steady nice room order again next time I go to sby hurry up gesssskzocmfasnskzkzkxixxiixixjxkdkdkdmnmdks

Not bad for the cheap price. Hopefully it will be improved again.

Ok, very cool, very cool. Keep up the good work app.

not recommended for me. the room is not mopped, the soles of your feet feel like you are playing on the ground

maybe there is a price for appearance. it is cheap but the room is not good

This is the umpteenth time I checked in here translate only 3 hours to take a short break after swimming, the pool is only chest level so no worries, the room is quite good, only the bathroom shower is sometimes broken, although it can still be used but the water doesn't come from above, you have to hold it. For the pillows, please make them hotel standard, because my neck is flat.

The room has a lot of sawang, the toilet is dirty, the room has no main light, the rest is okay. Thank you.

It's good, just that the room isn't clean, there are cigarette burns and the towels haven't been changed.

Book apartment type only for transit.

The hot water kettle is broken, the shower is broken, there is no information about replacement, for 2 nights there is still no action

The mattress was dented to the inside, the bedsheets had lots of stains, the shower was broken, the toilet was dirty, the floor was dirty, the cupboard was broken.

Ordered hotel rates but got an apartment

The room was quite clean, when I checked the TV and AC, it didn't work, so I immediately changed rooms. Thank you.

Access to the hotel is actually quite easy, only the location of the hotel and the lower car park area are too gloomy, do not have enough lighting. Then, the room area is quite dirty and has spots (starting from the mattress, blanket, pillow and even the balcony area). In addition, there is a fairly pungent cigarette smell especially in the room & bathroom area, there are also several cigarette butts that have not been cleaned in the room, bathroom, balcony and mattress. The bathroom area is quite dirty, smells bad, there are no toiletries and the bathroom door cannot be closed, but the water heater is still functioning properly. The room we booked should have had a morning breakfast service, only it was switched to a night service to break the fast (without notification). The WiFi provided also could not connect properly. The hotel staff service is actually quite good, only the condition of the hotel makes us uncomfortable. The car park area does not have a clear sign and is a bit confusing, it is hoped that in the future this hotel can be maintained & its hospitality system can be improved because this hotel is quite okay for its location & area is quite large. Semangat My Tower Hotel Surabaya, Thank you

bathroom is not clean, shower often has trouble

This hotel offers a comfortable stay experience with complete facilities. The rooms are clean, spacious, and equipped with comfortable beds. The staff service is very friendly and responsive to guest needs. The breakfast served is varied and delicious. Strategic location, close to the city center and tourist attractions. The hotel atmosphere is quiet, suitable for resting. Fast and stable Wi-Fi. Overall, this hotel provides a satisfying stay experience and is worth recommending.

Overall good, will come here again next time

steady