8.3
Very Good

From 928 reviews

Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.0

Location

8.5

Service and Facilites

8.3

People often mention about BDI Townhouse Hotel & Residence Balikpapan
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Staff Friendliness (10)
Surroundings (9)
Accessibility (9)
Room Space (9)
Bathroom (9)
Distance to City Center (8)
Family Friendly (8)
Check-in/out Time (8)
Bedroom (8)
Ambiance (7)
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Traveler Reviews BDI Townhouse Hotel & Residence Balikpapan

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40
Customer reviews
S***y
icon-Staycation
Staycation
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8.2

/10

Reviewed 2 week(s) ago

As usual, as soon as I entered, I immediately checked the details of the room's condition. - There were several red stains on the sheets, saliva spots or something on the sofa bolsters, and towels that smelled musty. For the fabric, I understand because sometimes the laundry washing machine doesn't perfectly clean stains and sometimes it still smells musty. - There were shoe prints on the room floor. It takes precision to see shoe prints in minimal lighting. It looked like they had been swept and wiped lightly. The soles of my feet were quite uncomfortable but oh well, maybe I was in a hurry to clean them because I was chasing check-in time. - Ants came in and out through the window, climbing onto tables and trash cans that had food. For the ants, it was quite disturbing. - There were cockroaches in the bathroom and mosquitoes in the room, I understand. - For the restaurant, the food choices were not very varied and the staff were busy on the phone when there were guests. - For other areas, it was quite pleasant and all the staff were very friendly.
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Yetti W.
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Staycation
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9.7

/10

Reviewed 2 week(s) ago

Staying at BDI Townhouse because of my nephew's wedding, accidentally booked through the app and got a sudden sale price. When I was in the room, the kids were really happy, the room was big and had a bathtub. What made it even happier was that it was close to the swimming pool, and it was free. When I left the complex, I was greeted by various culinary delights so it wasn't difficult.
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M***a
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9.7

/10

Reviewed 2 week(s) ago

Comfortable especially for families with children, the swimming pool is clean.
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A***n
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8.5

/10

Reviewed 3 week(s) ago

Minus the slow wifi, but everything else is okay.
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Accommodation's Reply
11 Apr 2025
Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for leaving us a great review. We are glad you had a positive experience at bdi townhouse Hotel & Residence Balikpapan, we are very happy to read your review. We place customer experience and satisfaction as our priority, your review reaffirms the hard work we do every day. We look forward to welcoming you back to provide the best experience at bdi townhouse Hotel & Residence Balikpapan. Best regards, Management
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Izmi K.
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Staycation
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10.0

/10

Reviewed 3 week(s) ago

very comfortable until the room was extended for 1 HR because the little one was so comfortable
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Siwie P.
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Leisure
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8.8

/10

Reviewed 3 week(s) ago

Stay 2 Nights at BDI 1 Night at Villa Ruby 17, 1 Night at Junior Suite Room 308, 3rd Floor. Because we still use stairs, it's quite a walk up to the 3rd floor 🤭. Friendly staff. Cleanliness is maintained. Given free swimming vouchers for 2 children, can be taken again at the reception the next day. Happy children. Delicious food, each room has its own advantages and disadvantages. God willing, it will be one of the places to stay if you go to BPP again. Thank you 🙏🏻
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Siwie P.
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Leisure
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9.4

/10

Reviewed 3 week(s) ago

Stay 2 Nights at BDI 1 Night at Villa Ruby 17, 1 Night at Junior Suite Room 308, 3rd Floor. Friendly staff. Cleanliness is maintained. Given a free swimming voucher for 2 children, can be taken again at the reception the next day. Happy children. Delicious food, each room has its own advantages and disadvantages. God willing, it will be one of the places to stay if you go to BPP again. Thank you 🙏🏻
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Accommodation's Reply
11 Apr 2025
Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for leaving us a great review. We are glad you had a positive experience at bdi townhouse Hotel & Residence Balikpapan, we are very happy to read your review. We place customer experience and satisfaction as our priority, your review reaffirms the hard work we do every day. We look forward to welcoming you back to provide the best experience at bdi townhouse Hotel & Residence Balikpapan. Best regards, Management
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Eng T.
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10.0

/10

Reviewed 4 week(s) ago

A calming atmosphere, perfect for relieving mental fatigue.
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Accommodation's Reply
09 Apr 2025
Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for leaving us a great review. We are glad you had a positive experience at bdi townhouse Hotel & Residence Balikpapan, we are very happy to read your review. We place customer experience and satisfaction as our priority, your review reaffirms the hard work we do every day. We look forward to welcoming you back to provide the best experience at bdi townhouse Hotel & Residence Balikpapan. Best regards, Management
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Budi H.
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8.2

/10

Reviewed 7 week(s) ago

Comfortable, for that price the free swimming pool is ok, it's just a shame the balcony is still quite dirty
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Accommodation's Reply
09 Apr 2025
Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for leaving us a great review. We are glad you had a positive experience at bdi townhouse Hotel & Residence Balikpapan, we are very happy to read your review. We place customer experience and satisfaction as our priority, your review reaffirms the hard work we do every day. We look forward to welcoming you back to provide the best experience at bdi townhouse Hotel & Residence Balikpapan. Best regards, Management
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Elly m.
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Staycation
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8.5

/10

Reviewed 9 week(s) ago

A comfortable place to rest, far from vehicle noise, close to the market
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I***n
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Staycation
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8.8

/10

Reviewed 11 week(s) ago

It's quite comfortable, there are swimming pool facilities for children to play, the atmosphere is beautiful. It's okay.
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Accommodation's Reply
18 Feb 2025
Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for leaving us a great review. We are glad you had a positive experience at bdi townhouse Hotel & Residence Balikpapan, we are very happy to read your review. We place customer experience and satisfaction as our priority, your review reaffirms the hard work we do every day. We look forward to welcoming you back to provide the best experience at bdi townhouse Hotel & Residence Balikpapan. Best regards, Management
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Dewi P. S.
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9.7

/10

Reviewed 16 week(s) ago

Since long ago, BDI has always been our regular place to bring our family 😊
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1 people find it helpful

Accommodation's Reply
18 Jan 2025
Warm greetings from bdi townhouse Hotel&Residence Balikpapan. Thank you for leaving us a great review. We are glad you had a positive experience at bdi townhouse Hotel&Residence Balikpapan, we are very happy to read your review. We place customer experience and satisfaction as our priority, your review reaffirms the hard work we do every day. We look forward to welcoming you back to provide the best experience at bdi townhouse Hotel&Residence Balikpapan. Best regards, Management
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B***q
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8.5

/10

Reviewed 16 week(s) ago

The hotel staff was very friendly and very helpful when checking in.
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Accommodation's Reply
09 Jan 2025
Warm greetings from bdi townhouse Hotel&Residence Balikpapan. Thank you for leaving us a great review. We are glad you had a positive experience at bdi townhouse Hotel&Residence Balikpapan, we are very happy to read your review. We place customer experience and satisfaction as our priority, your review reaffirms the hard work we do every day. We look forward to welcoming you back to provide the best experience at bdi townhouse Hotel&Residence Balikpapan. Best regards, Board of Directors.
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S***a
icon-Staycation
Staycation
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8.5

/10

Reviewed 17 week(s) ago

The staff is friendly, the rooms are spacious and clean, the AC is cold, the bathroom is clean, the wifi is also okay, but the food is standard🙏🏻
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1 people find it helpful

Accommodation's Reply
09 Jan 2025
Warm greetings from bdi townhouse Hotel&Residence Balikpapan. Thank you for leaving us a great review. We are glad you had a positive experience at bdi townhouse Hotel&Residence Balikpapan, we are very happy to read your review. We place customer experience and satisfaction as our priority, your review reaffirms the hard work we do every day. We look forward to welcoming you back to provide the best experience at bdi townhouse Hotel&Residence Balikpapan. Best regards, Board of Directors.
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E***a
icon-origin-TRAVELOKA

9.4

/10

Reviewed 19 week(s) ago

Second time here and it's so comfortable, makes you feel at home
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1 people find it helpful

Accommodation's Reply
26 Dec 2024
Warm greetings from bdi townhouse Hotel&Residence Balikpapan. Thank you for leaving us a great review. We are glad you had a positive experience at bdi townhouse Hotel&Residence Balikpapan, we are very happy to read your review. We place customer experience and satisfaction as our priority, your review reaffirms the hard work we do every day. We look forward to welcoming you back to provide the best experience at bdi townhouse Hotel&Residence Balikpapan. Best regards, Board of Directors.
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S***l
icon-Staycation
Staycation
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8.8

/10

Reviewed 23 week(s) ago

There is no wifi so quite disappointed
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1 people find it helpful

yolara n.
icon-Staycation
Staycation
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8.8

/10

Reviewed 25 week(s) ago

The location is a bit inside. For a place that is very comfortable and quiet, the facilities are appropriate, very clean
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2 people find it helpful

Haris A. M. A.
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Staycation
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10.0

/10

Reviewed 38 week(s) ago

Still in the same place, the place is clean and quiet.
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3 people find it helpful

Accommodation's Reply
15 Aug 2024
Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for leaving a great review. We are glad you had a positive experience at bdi townhouse Hotel & Residence Balikpapan, we are very happy to read your review. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we do every day. We look forward to welcoming you back to provide the best experience at bdi townhouse Hotel & Residence Balikpapan. Best regards, Management Townhouse Bdi Hotel & Residence.
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H***s
icon-Staycation
Staycation
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10.0

/10

Reviewed 38 week(s) ago

The place is clean, comfortable, nice.
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1 people find it helpful

Accommodation's Reply
15 Aug 2024
Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for leaving a great review. We are glad you had a positive experience at bdi townhouse Hotel & Residence Balikpapan, we are very happy to read your review. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we do every day. We look forward to welcoming you back to be able to provide the best experience at bdi townhouse Hotel & Residence Balikpapan. Best regards, Management Townhouse Bdi Hotel & Residence.
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Venkateshwaran R.
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8.4

/10

Reviewed 44 week(s) ago

Toilet door not able to lock in room no. 102. Please hotel managment look in to it.

3 people find it helpful

Number of reviews per page
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