8.5
Very Good
From 39 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.7
Meal
7.6
Location
8.4
Service and Facilites
8.2
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Traveler Reviews Grand Vista Hanoi
Number of reviews per page
20
40
Customer reviews
N***O
Staycation
9.1
/10
Reviewed 10 week(s) ago
Everything is fine. Just the entrance to the garage is a bit inconvenient.
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Accommodation's Reply
14 Feb 2025
Dear Customer,
Thank you for your feedback.
We are very pleased to receive your positive feedback about your experiences at Grand Vista Hanoi. Your feedback is a great motivation for us at this time. We will try our best to promote and improve the quality of service to our customers.
Thank you again and hope to see you again in the near future!
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NH
Nguyen H. T.
6.2
/10
Reviewed 56 week(s) ago
Nhân viên cực kỳ không chuyên nghiệp hoặc cố ý không chuyên nghiệp. Phòng phải có 2 thẻ từ nhưng đưa cho khách có 1 thẻ, khách yêu cầu phải 2 thẻ thì 2 nhân viên lễ tân liếc mắt nhìn nhau rồi cười cợt nhả đứng một lúc kệ khách, đến lúc hối thì mới miễn cưỡng đưa cho khách. Khách sạn 5* mà nhân viên lễ tân có thái độ phục vụ cợt nhả coi khách như không biết gì ? Hay đây là cách Grand Vista traning nhân viên ? thái độ cực kỳ thiếu chuyên nghiệp và tỏ ra coi thường khách. 1* cho thái độ. Lễ tân là bộ mặt của công ty, nhân viên như nào khách sạn như vậy, sẽ không quay lại!
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3 people find it helpful
NV
NGUYEN V. T.
8.5
/10
Reviewed 98 week(s) ago
Great hotel to stay either for your leisure or business. Spacious room, friendly staffs.
3 people find it helpful
VQ
Vu Quoc H. D.
8.5
/10
Reviewed 109 week(s) ago
Dịch vụ, chất lượng, tuyệt vời
3 people find it helpful
Accommodation's Reply
30 Mar 2023
Dear Guest,
Thank you for your feedback.
We are very pleased to receive your positive feedback about your experience at Grand Vista Hanoi. Your feedback is a great motivation for us at this time. We will try our best to promote and improve the quality of service to our customers.
Once again thank you and hope to see you soon in the not too distant future!
Best regards,
Grand View Hanoi Hotel
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SC
Sandro C.
9.4
/10
Reviewed 114 week(s) ago
Good service and clean rooms. All good.
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2 people find it helpful
Thu HienTran
8.5
/10
Reviewed 123 week(s) ago
New hotel enthusiastic staff
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1 people find it helpful
Accommodation's Reply
22 Dec 2022
Dear Guest,
Thank you for your feedback.
We are very pleased to receive your positive feedback about your experience at Grand Vista Hanoi. Your feedback is a great motivation for us at this time. We will try our best to promote and improve the quality of service to our customers.
Once again thank you and hope to see you soon in the not too distant future!
Best regards,
Grand View Hanoi Hotel
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LG
Le Gia B.
9.4
/10
Reviewed 137 week(s) ago
Decent room and good service. Recommended in the area.
1 people find it helpful
VV
Vo Viet A.
9.7
/10
Reviewed 144 week(s) ago
The hotel is clean, the staff is happy and attentive
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1 people find it helpful
Accommodation's Reply
28 Jul 2022
Dear Guest,
Thank you for your feedback.
We are very pleased to receive your positive feedback about your experience at Grand Vista Hanoi. Your feedback is a great motivation for us at this time. We will try our best to promote and improve the quality of service to our customers.
Once again thank you and hope to see you soon in the not too distant future!
Best regards,
Grand Vista Hanoi Hotel
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NV
NGUYEN V. T. Q.
6.0
/10
Reviewed 148 week(s) ago
Long time for waiting. Had to wait more than half an hour to check in. It's already past 10pm
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3 people find it helpful
Accommodation's Reply
01 Jul 2022
Dear Guest Vu,
Thank you for your feedback.
We sincerely apologize that your hotel experience was not up to your expectations. We appreciate your constructive comments so that we can improve and improve the quality of our services to our customers.
We hope to have more opportunities to serve and bring you a great experience in the future.
Best regards,
Grand Vista Hotel Hanoi
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BUI DUC AN
8.5
/10
Reviewed 252 week(s) ago
new room. clean. Good utility service
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1 people find it helpful
C
Candice
9.1
/10
Reviewed 278 week(s) ago
New Hotel. Comfortable but not simple check in
2 people find it helpful
Ap
Andy p.
Business
6.3
/10
Reviewed 290 week(s) ago
New hotel. Services chap chap. For mop. Chuan bi due to security
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