8.8
Very Good

From 1,957 reviews

Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.8

Location

8.9

Service and Facilites

9.0

People often mention about HARRIS Hotel & Conventions Bundaran Satelit Surabaya
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Staff Friendliness (30)
Bedroom (30)
Hotel Area (27)
Ambiance (26)
Bathroom (26)
Check-in/out Time (25)
Room Space (25)
Taste (24)
Accessibility (23)
Wifi (23)
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Traveler Reviews HARRIS Hotel & Conventions Bundaran Satelit Surabaya

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Customer reviews
Rizqi k.
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Staycation
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10.0

/10

Reviewed 3 day(s) ago

The staff is friendly and quick to serve visitors' requests.
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s***i
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Business
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8.8

/10

Reviewed 1 week(s) ago

Gymnastic attraction in the restaurant during breakfast. Friendly staff. Location is far from the city center. Suitable for rest.
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Accommodation's Reply
18 Apr 2025
Dear s***i, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the morning HARRIS Move during breakfast. It is one of our fun ways to start the day with positive energy. We truly appreciate your kind words about our friendly staff and are pleased to know that you had a great stay with us. Thank you for staying with us. We look forward to the opportunity of welcoming you back for another exceptional stays. Sincerely yours, Amalia Nur Rizki, Room Division Manager
C***a
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Transit
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9.4

/10

Reviewed 2 week(s) ago

Harris Hotel is one of my favorite hotels in Surabaya. Location and price are perfect, the bedroom is very clean. Try to order food for in-room dining, we ordered fried rice, noodle rice and spaghetti carbonara and the taste is delicious with an affordable price. Good luck!

1 people find it helpful

Accommodation's Reply
14 Apr 2025
Dear C***a, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya, We are truly honored to be one of your favorite hotels in Surabaya. It is wonderful to hear that you enjoyed our strategic location, great value, clean bedroom, and delicious in-room dining, especially the fried rice, noodle rice, and spaghetti carbonara. Your appreciation means a lot to our team, and we are so happy to know you had a pleasant and satisfying stay. We look forward to welcoming you back soon for another enjoyable experience. Yours sincerely. Amalia Nur Rizki Room Division Manager
Nadia M.
icon-Leisure
Leisure
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9.7

/10

Reviewed 2 week(s) ago

The room is spacious and clean. The staff is friendly. The bathroom floor is slippery but you can ask the staff to put a rubber mat. The breakfast is not to my taste, maybe the menu variety and taste can be improved. Overall, satisfied staying there. The price is also worth it for a room that big
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Accommodation's Reply
10 Apr 2025
Dear Nadia M, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. Thank you for sharing your experience with us. We are pleased to hear that you enjoyed our spacious and clean room, as well as the friendly service from our team. Your note regarding the slippery bathroom floor is appreciated — we are glad our team was able to assist with a rubber mat to ensure your safety. We truly value your feedback regarding breakfast. We understand that preferences may vary, and your input on improving the variety and taste of our menu has been shared with our culinary team for further review and improvement. It is wonderful to know that overall, you were satisfied with your stay. We look forward to the opportunity of welcoming you back for another exceptional stays. Sincerely yours, Amalia Nur Rizki, Room Division Manager
S***a
icon-Business
Business
icon-origin-TRAVELOKA

9.7

/10

Reviewed 5 week(s) ago

Being here for a business trip. The staff was so friendly and helpful.

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Accommodation's Reply
26 Mar 2025
Dear S***a, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We are delighted to hear that you had a great stay with us and that you enjoyed the warm hospitality of our team. Your kind words truly mean a lot, and we appreciate your support. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay at HARRIS Hotel Bundaran Satelit Surabaya. Sincerely yours, Amalia Nur Rizki Room Division Manager.
R***l
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Business
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10.0

/10

Reviewed 8 week(s) ago

It's very clean and comfortable to stay in and the staff are friendly. I definitely recommend it.
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2 people find it helpful

Accommodation's Reply
04 Mar 2025
Dear R***l, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We are thrilled to hear that you had a clean, comfortable, and enjoyable stay with us. It is also great to know that our friendly staff made a positive impression on you. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to welcoming you back for another enjoyable stay in the future. Sincerely yours, Amalia Nur Rizki Room Division Manager
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Willy U.
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Staycation
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10.0

/10

Reviewed 9 week(s) ago

All good, breakfast is varied and the taste of the food is really the best. The room is super comfortable and clean. The staff is friendly and friendly.
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Accommodation's Reply
01 Mar 2025
Dear Willy U, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We are delighted to hear that you had a great stay with us. It is wonderful to know that you enjoyed our varied and delicious breakfast, comfortable and clean rooms, and the warm hospitality of our team. Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic stay. Your satisfaction means a lot to us, and we look forward to welcoming you back to HARRIS Hotel Bundaran Satelit Surabaya for another enjoyable stay. Sincerely yours, Amalia Nur Rizki Room Division Manager
R***y
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Staycation
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9.7

/10

Reviewed 9 week(s) ago

Nice and clean hotel, spacious room, but the mattress I got yesterday was not good, and the coffee beans were not good even though the cream was good. The rest of the hotel service is perfect.
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1 people find it helpful

Accommodation's Reply
23 Feb 2025
Dear R***y, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. Thank you for sharing your experience with us. We are glad to hear that you enjoyed our clean and spacious rooms, as well as our excellent service. We appreciate your feedback regarding the mattress and coffee beans, and we will take it into consideration for future improvements. Your input is valuable to us, and we hope to welcome you back for an even better stay in the future. Sincerely yours, Amalia Nur Rizki Room Division Manager
Mukhamad Y. Z.
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9.4

/10

Reviewed 11 week(s) ago

Staff was Called my wife by name. Simple things is big impact for rating. Good experience. Thank you

1 people find it helpful

Accommodation's Reply
12 Feb 2025
Dear Mukhamad Y. Z, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya, Thank you for sharing your exceptional experience. We are delighted to hear that our staff’s personal touch made a positive impact on your stay. Small gestures truly make a big difference, and we are glad it contributed to a great experience for you.Thank you for your visit and we are all looking very much forward to welcoming you back soon. Sincerely yours, Amalia Nur Rizki. Room Division Manager
I***a
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Staycation
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10.0

/10

Reviewed 11 week(s) ago

My husband said, "It's worth staying here, the food is delicious."
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Accommodation's Reply
10 Feb 2025
Dear l***a, Warmest greetings from HARRIS hotel & Conventions Bundaran Satelit Surabaya, Thank you for sharing your exceptional experience. We are glad to hear you had a wonderful time with us. Thank you for your visit and we are all looking very much forward to welcoming you back soon. Sincerely yours, Amalia Nur Rizki. Room Division Manager
F***i
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10.0

/10

Reviewed 11 week(s) ago

overall is ok clean spasious the check in and check out process is fast

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Accommodation's Reply
08 Feb 2025
Dear F***i, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. Thank you for taking the time to share your experiences. We are delighted to hear that you enjoyed our clean and spacious room. Once again, thank you for choosing HARRIS hotel & Conventions Bundaran Satelit Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Yours sincerely, Amalia Nur Rizki Room Division Manager
T***H
icon-Transit
Transit
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9.4

/10

Reviewed 12 week(s) ago

So it is our regular hotel for both family and business partners.
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Accommodation's Reply
03 Feb 2025
Dear T***H, Warmest greetings from HARRIS hotel & Conventions Bundaran Satelit Surabaya, Thank you for sharing your exceptional experience. We are glad to hear you had a wonderful time with us. Thank you for your visit and we are all looking very much forward to welcoming you back soon. Sincerely yours, Amalia Nur Rizki. Room Division Manager
Imas N. p.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 13 week(s) ago

The hotel staff is very friendly and the hotel is very clean and comfortable.
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Accommodation's Reply
28 Jan 2025
Dear Imas NP ,Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya.Thank you for your kind words about our staff's friendliness and the comfort of the hotel's cleanliness. We are delighted to hear that your overall experience was positive. Your input is invaluable as we strive to continuously improve.We look forward to welcoming you back for another comfortable and enjoyable stay. Sincerely yours,Amalia Nur Rizki Room Division Manager
G***a
icon-Business
Business
icon-origin-TRAVELOKA

8.5

/10

Reviewed 13 week(s) ago

the staff is very professional and very clean
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Accommodation's Reply
28 Jan 2025
Dear G**a, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit SurabayaThank you for taking the time to share your experiences. We are delighted to hear that you enjoyed our clean rooms and professional staff. Once again, thank you for choosing HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Yours sincerely, Amalia Nur Rizki Room Division Manager
K***n
icon-Business
Business
icon-origin-TRAVELOKA

9.1

/10

Reviewed 14 week(s) ago

The hotel is very strategic. And if you bring a car, the parking lot is super spacious.
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1 people find it helpful

Accommodation's Reply
23 Jan 2025
Dear Y***y, Warmest greetings from Harris Hotel & Conventions Bundaran Satelit Surabaya, Thank you for your kind feedback. We are delighted to hear that you found our hotel’s location strategic and appreciated the spacious parking area. We hope to welcome you back soon for another pleasant stay. Yours sincerely. Amalia Nur Rizki Room Division Manager
Y***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 14 week(s) ago

The hotel staff are all friendly, the service is very satisfying, the room is also comfortable and clean, it is very suitable for staying overnight with family, the closet and bathroom are separated into 2 comfortable, clean and very suitable, the mattress is soft and comfortable for resting and sleeping soundly, the facilities are complete, there is a swimming pool, especially for children, it must be very happy, the breakfast has many choices of complete menus and the taste is ok, all are great, really satisfied, next time I go to Surabaya again, I think I have to stay overnight at the Harris Hotel, Bundaran Satelit again 🥰🙏
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Accommodation's Reply
23 Jan 2025
Dear Y***y, Warmest greetings from Harris Hotel & Conventions Bundaran Satelit Surabaya, Thank you for sharing such a detailed and heartwarming review. We are thrilled to hear that you had a wonderful stay and enjoyed the clean, comfortable rooms, the well-designed layout of the bathroom and closet, and the cozy beds that ensured a good night's sleep. We are delighted to know that our complete facilities, including the swimming pool, made your family’s stay even more enjoyable—especially for the little ones. It is great to hear that you loved our wide variety of breakfast options too. We ca not wait to welcome you and your family back to Harris Hotel & Conventions Bundaran Satelit Surabaya on your next visit to the city. Yours sincerely. Amalia Nur Rizki Room Division Manager
mochammad m. m.
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Staycation
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8.2

/10

Reviewed 15 week(s) ago

Check in on Friday, January 10, 2025, check out on Saturday, January 11, 2025, accompany family to join the Nawaning Nusantara event at the Harris Hotel ballroom, arrive immediately greeted by friendly staff and there is a welcome drink, bring a lot of stuff to the room, service is good👍
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Accommodation's Reply
15 Jan 2025
Dear Mochammad, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya, Thank you for your taking the time to fill in the guest review . We are delighted to hear that you enjoyed your stay with us while attending the Nawaning Nusantara event in our ballroom. It is great to know that our team welcomed you warmly, provided a refreshing welcome drink, and assisted with your belongings. We truly appreciate your kind words about our service and look forward to welcoming you back for another pleasant stay in the future!. Yours sincerely. Amalia Nur Rizki Room Division Manager
J***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 15 week(s) ago

During the holiday staying at several hotels, the most memorable thing at this Harris Hotel is the service and staff are very friendly and the hotel is very clean. Highly recommended.
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Accommodation's Reply
13 Jan 2025
Dear J***s, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya, We are thrilled to hear that you enjoyed our friendly staff , clean and comfortable accommodations. Your kind words inspire us to continue delivering exceptional service and memorable experiences. We look forward to welcoming you back on your next visit; Sincerely yours, Amalia Nur Rizki. Room Division Manager
S***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.3

/10

Reviewed 15 week(s) ago

The check-in process was long, I stayed for 3 nights, on the 2nd night, the room amenities such as slippers were not provided, during breakfast on the 2nd day, there was no information, suddenly the breakfast was cleaned up, everything that was on the buffet even though it was still 9.50 & before that the last breakfast period was until 10.30. I wanted to ask for an extra bed but it turned out that it was not provided at the hotel, so my rest was not comfortable
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Accommodation's Reply
15 Jan 2025
Dear S***o Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya, Thank you for your visit and sharing your experience with us. We would like to note that your feedback is appreciated. We really appreciated for your preferences. I hope we will have other opportunities welcoming you again to HARRIS Hotel & Conventions Bundaran Satelit Surabaya. Sincerely yours, Amalia Nur Rizki Room Division Manager
A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 15 week(s) ago

Thank you for your service. It was a pleasure.
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Accommodation's Reply
12 Jan 2025
Dear A***n, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya, Thank you for sharing your exceptional experience. We are glad to hear you had a wonderful time with us. Thank you for your visit and we are all looking very much forward to welcoming you back soon. Sincerely yours, Amalia Nur Rizki Room Division Manager
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