Thank you for your review and feedback regarding your experience at Pollos Hotel & Gallery Rembang. We greatly appreciate your time to share your views, which are certainly valuable input for us. Once again, I apologize for the inconvenience you experienced regarding the shower facilities in the pool area. I will immediately follow up on this input with our Housekeeping Manager to ensure the cleanliness and comfort of the facilities. And I apologize that we do not provide soap and shampoo in the shower area of the pool area. Regarding the New Year's event, we are also very sorry that your experience did not meet your expectations as you expected. The New Year's concept that we held raised the theme of Pasar Goyang which highlighted typical dishes or snacks that we always find around Rembang. But we greatly appreciate your input regarding the variety of menus, food quality, and the atmosphere of the event. We will also re-evaluate the concept and implementation of similar events in the future in order to provide a more memorable experience and in accordance with our guests' expectations. We sincerely hope that you can give us the opportunity to serve you better on your next visit. Please contact me directly if you have additional input or special needs on your next visit. Once again, thank you for your review, and we will continue to strive to improve the quality of our services. Warm regards, Solihin. Front Office Manager
