7.3
Pleasant

From 627 reviews

Provided by travelers on
Cleanliness

7.0

Room Comfort

6.9

Meal

7.0

Location

7.6

Service and Facilites

7.1

People often mention about De Tonga Hotel
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Bedroom (37)
Bathroom (36)
Ambiance (29)
Soundproof (22)
Hotel Area (20)
Staff Friendliness (19)
Distance to City Center (17)
Room Space (17)
Surroundings (14)
Taste (14)
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Traveler Reviews De Tonga Hotel

Number of reviews per page
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40
Customer reviews
Y***a
icon-origin-TRAVELOKA

5.4

/10

Reviewed 5 day(s) ago

Entering the room, the floor was still wet. There was no doormat either, when asked for it, it was said to be still wet and waited for 30 minutes but it still didn't come. The AC was broken, the TV was off. Disappointed though
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s***n
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Staycation
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8.5

/10

Reviewed 6 day(s) ago

The TV can be repaired now.
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R***y
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Staycation
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5.4

/10

Reviewed 1 week(s) ago

Lots of cockroaches, and not clean. Very disappointing.
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1 people find it helpful

N***m
icon-origin-TRAVELOKA

9.1

/10

Reviewed 1 week(s) ago

Room cleanliness is lacking, lots of animals.
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siwan s.
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Staycation
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9.1

/10

Reviewed 2 week(s) ago

The room is quite comfortable, clean... the TV is smart... the service is good...
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i***a
icon-origin-TRAVELOKA

7.6

/10

Reviewed 3 week(s) ago

The bathroom smells, the toilet is clogged, the AC is intermittent and not cold, and it is not soundproof.. we already know there is a bar above, please install soundproofing.. There are no footwear, no towels, the TV doesn't turn on..
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Singgi P.
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8.0

/10

Reviewed 3 week(s) ago

It took too long to check in, and there were no doormats or towels.
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2 people find it helpful

S***a
icon-origin-TRAVELOKA

5.7

/10

Reviewed 3 week(s) ago

Dirty. Cockroaches. Smell. No glass.
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Johannes R. C. P.
icon-Staycation
Staycation
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5.0

/10

Reviewed 3 week(s) ago

Don't let anyone stay and regret it later. I've proven that I'm serious about telling the truth. Trust me, if you want a comfortable stay, don't stay at this hotel.
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1 people find it helpful

F***y
icon-origin-TRAVELOKA

8.5

/10

Reviewed 5 week(s) ago

Well. Maybe it's appropriate for the price of 165 thousand, deluxe type. There are no glasses and chairs in the room, towels are requested and then they are provided, the water closet is always filled manually
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D***i
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Leisure
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9.4

/10

Reviewed 7 week(s) ago

At night after 12 midnight it is a bit noisy because there is a night club.
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1 people find it helpful

suci n.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 7 week(s) ago

Very friendly staff. Fast service. Clean room. Hot water works. Delicious food suitable for sahur. The downside is that the TV only has 1 channel
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Aji A. C.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 8 week(s) ago

Very good hospitality, polite staff

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Bahri
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5.6

/10

Reviewed 9 week(s) ago

Cashier is friendly but hotel is dirty
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S***l
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5.3

/10

Reviewed 10 week(s) ago

Flush is not always active, unclean sheets and pillow cases make the skin itchy.
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2 people find it helpful

S***l
icon-Business
Business
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5.0

/10

Reviewed 11 week(s) ago

The sheets and blankets were not clean, making me itchy and the toilet flush turned off several times.
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R***a
icon-origin-TRAVELOKA

5.4

/10

Reviewed 12 week(s) ago

told to check in at 14. already arrived at 13.30 with the intention of not being late. in fact, we only got a room at 17.00. 1. the first 15 minute excuse -> the guest checked out late (in fact, we waited for two hours without any hotel guests passing by or stopping at the reception to check out. 2. the excuse 1 hour later -> the room was still being cleaned. the recipe only said a little while and a little while 3. 3 hours later -> the room according to your order was not ready 4. and the expression of the man's recipe seemed completely innocent and that made me even more emotional. from 13.30 until past 17.00 we only got a room. if the room is not ready, it should be on Traveloka, don't make it if the room is available. entered the room, the towels were rotten, the wallpaper was peeling, there was no soap, the bathroom glass was broken. I swear the hotel is bad.
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1 people find it helpful

N***A
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Staycation
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7.7

/10

Reviewed 12 week(s) ago

just 1 time and will not reserve the place. The cleanliness & comfort of the hotel is very bad. Even Red Doorz provides mineral water. How come mineral water in this hotel is paid 😄
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4 people find it helpful

A***a
icon-origin-TRAVELOKA

6.6

/10

Reviewed 12 week(s) ago

It was already ordered from a long way away, why do I have to wait to enter the room?
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1 people find it helpful

Accommodation's Reply
01 Feb 2025
Dear Customer, your comments and feedback mean a lot to us. We apologize for the inconvenience. In the future, we will continue to strive to improve the quality and service of the hotel. See you on your next visit 😊
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F***r
icon-Leisure
Leisure
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5.7

/10

Reviewed 13 week(s) ago

The bathroom is very smelly. The water is often turned off. Drinking water facilities are not provided. Toothpaste and toothbrush are not provided.
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1 people find it helpful

Accommodation's Reply
01 Feb 2025
Dear Customer, your comments and feedback mean a lot to us. We apologize for the inconvenience. In the future, we will continue to strive to improve the quality and service of the hotel. See you on your next visit 😊
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