Overall Ratings & Reviews Mercure Tangerang BSD City

I wish there was a hairdryer and a full-length mirror.

I'm having a great time staying at Mercure BSD.

The mattress was dirty with lots of stains and small bugs, then the service was not given even for asking for water, not friendly, asking for towels and sandals was not given. And the front office was not friendly at all.

Everything is good, only the swimming pool is not big enough.

One of the favorite hotels if you want to staycation. Strategic location next to aeon bsd, friendly and helpful hotel staff, many activities that can be done starting from swimming pool, bicycle, games, massage chair. The check in and check out process is also fast.

The breakfast is not very varied, the service is good, the hotel room is comfortable and clean.

The "gym" is almost unusable: extremely small, with old, poor condition equipment. Really, the gym can only be used by one person at a time. And the aircon in the gym does not work at all well. Breakfast is. Bad, for western tastes. Even the egg station offers terrible eggs. Ten minutes or more to get poached eggs (which are not well poached) and fried eggs are so over-cooked and drenched in oil as to be inedible. No meat options to speak of (e. G. Turkey bacon), other than heavily spiced, deep fried, or heavily marinated chicken. And nothing like oats, granola, or yogurt.

Overall ok, I will recommend to my friends and relatives.

We had pleasant stay at Mercure BSD. The staffs are friendly and helpful to us. They also have swimming pool for kids and a playground. Suitable if you’re planning a staycation with your family. The only complain I had was the check-in time. It said 14.00 but when I arrived at 15.00 they said the room was not ready so we had to wait almost 45 mins. I understand this is common especially during the holiday season packed with guests, but given they have extra 1 hour time to prepare before we arrived, we expected a smooth check-in. Fortunately, my wife was able to keep my kid entertained so this didn’t escalate to a hard complain. But overall we enjoyed our stay.

Strategic and suitable for families.

the hotel is cool and close to the mall

The hotel is located in a very strategic location, close to Aeon Mall and also the GOP BSD offices.

Very nice hotel. Love the room (very spacey) and nice decoration. Bed is comfortable. Good service.

Near to AEON mall, accessible and convenient. Room is clean and comfortable. Not a long of selection at breakfast buffet but good enough.

Easy check in, Staff very helpful, Food ok, Room comfortable

really like it, the place is comfortable, the staff is friendly, the room is clean

The staffs are very nice. However, there was a fire alarm at 11 pm. with no incident. There is a construction site next to the hotel and there was a noise of working during the night.

Fun! The kids were really happy with this staycation because there were lots of play facilities. I'll be back again

Great experience staying here, the room is very comfortable with a nice design. There are also many choices of food but the taste is still standard. A bit disappointed we requested greetings because it was a wedding anniversary and celebrating a birthday, but there was nothing in the room

The staff are friendly. Completely for everything