Unfriendly hotel staff, hotel staff at breakfast who are arrogant to Asians, on the other hand if the guests are American or Australian foreigners they are very polite, we stayed 4 nights by renting a grand deluxe suite, even during the make up room they didn't throw away the trash are in the room but stack them on the table, unlike at Kempinski Grand Indonesia or Apurva Kempinski Bali which are friendly and indiscriminately friendly.