8.6
Very Good

From 4,761 reviews

Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.7

Service and Facilites

8.6

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Traveler Reviews Ibis Samarinda

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Customer reviews
Adit Z.
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Business
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10.0

/10

Reviewed 2 day(s) ago

Room nyaman and Clean, Recommended

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Accommodation's Reply
23 Apr 2025
Dear Mr. Adit Z, Warm greetings from ibis Hotel Samarinda, Thank you very much for the perfect rating that you have given. We greatly appreciate your support and are pleased to know that you are satisfied with your stay with us. We hope to provide a better experience on your next visit to Ibis Hotel Samarinda. Warm regards. Seto Marsono. General Manager.
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Hidayah
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 day(s) ago

clean room and friendly service,,,the food is delicious,,, satisfied with the swimming pool,,
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Accommodation's Reply
23 Apr 2025
Dear Mrs. Hidayah, Warm greetings from ibis Hotel Samarinda, Thank you for taking the time to rate the service and food quality at our hotel. We are happy to hear that you had an experience that met your expectations. We appreciate the value you have given, we are always waiting for you and your family to return with a better and more enjoyable experience in the future. Warm regards. Seto Marsono. General Manager
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e***a
icon-origin-TRAVELOKA

8.6

/10

Reviewed 1 week(s) ago

I don't know, this is because I'm traveling from Java, maybe tired.. first time staying at ibis Samarinda.. because I always change transit hotels in Samarinda.. first arrived, greeted well at the front, immediately provided a trolley for luggage. then the receptionist, standard service got a room and what was proud, a huge trolley was pushed into the room myself.. oh well.. jeng jeng.. I had expected a small room. but this looks even narrower.. the position of the cupboard is difficult to store goods. the bathroom is safe, although small.. (if you want spacious, rent a suite) then at night. I wanted to borrow. a prayer mat, called the receptionist several times but no one answered. in the morning, I called the restaurant but it was connected to Mercure. room 1522 when I wanted to check out, the trolley was delivered + brought (very helpful) check out fast the food in the restaurant is delicious, the staff is friendly
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Accommodation's Reply
24 Apr 2025
. Dear Sir/Madam, Warm greetings from ibis Hotel Samarinda, Thank you for taking the time to rate our hotel. We greatly appreciate any feedback you have given, especially since this is your first visit with us. We apologize for any inconvenience you have experienced, especially regarding the service and communication issues during your stay. This will be a serious concern for us to immediately evaluate and improve. We are happy to hear that you still enjoyed the food served, as well as the service of our staff during the check-out process. The Smile team is always waiting for your return with a better and more enjoyable experience in the future. Warm Regards. Seto Marsono. General Manager
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S***a
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9.7

/10

Reviewed 1 week(s) ago

The hotel staff is very responsive and the service is fast.
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Accommodation's Reply
23 Apr 2025
Dear Sir/Madam, Warm greetings from ibis Hotel Samarinda, Thank you for taking the time to rate the service at our hotel. We are happy to hear that you had an experience that met your expectations. We appreciate the value you have given, we are always waiting for your return with a better and more enjoyable experience in the future. Warm regards. Seto Marsono. General Manager
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A***a
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Staycation
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9.7

/10

Reviewed 2 week(s) ago

POV from someone who has just stayed here a few times. The hotel is nice. The room is compact, not cramped or spacious. Maybe a table or sideboard can be added to put stuff. Then when I got unlucky in the bathroom, the ceiling was leaking. Even though it was fixed, it still leaked. I had to wait for the technician for quite a long time and the repair took a long time because he was waiting for his equipment/friend. Then, the soap dispenser in the bathroom seemed to be leaking too. The soap spilled out like it had been used for bathing. Then, I couldn't sleep at night because it was so noisy, people around my room were singing karaoke in the middle of the night and maybe the room wasn't soundproof enough so that's how it was, all their voices penetrated. The rest was good. All the food was delicious, the staff was friendly and helpful, the place was clean. Worth the price 👍
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Accommodation's Reply
24 Apr 2025
Dear Sir/Madam, Warm greetings from ibis Hotel Samarinda, Thank you for taking the time to rate our hotel service. We are glad to hear that you enjoyed our food, were helped by the friendliness of the staff, and appreciated the overall cleanliness of the hotel. However, we would also like to express our deepest apologies for the inconvenience caused regarding the facilities in the room. We will immediately follow up your feedback to the relevant department so that similar incidents do not happen again. We hope to welcome you back again in the future with a better and more enjoyable experience. Warm Regards. Seto Marsono. General Manager
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Konik M.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 2 week(s) ago

Alhamdulillah, very satisfying and enjoyable. The place is really cool, the rooms are clean and the food is varied. Very close to the mall and cafe
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Accommodation's Reply
24 Apr 2025
Dear Mr. Konik M, Warm greetings from ibis Hotel Samarinda, Thank you for your feedback on our hotel. We are pleased to hear that you had an experience related to the facilities and food quality that met your expectations. We appreciate the value you have given, we are always waiting for your return with a better and more enjoyable experience in the future. Warm regards. Seto Marsono. General Manager.
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Irwan S.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 2 week(s) ago

The hotel room facilities are complete, the swimming pool is also clean, the wifi is fast, basically I was satisfied staying here
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Accommodation's Reply
24 Apr 2025
Dear Mr. Irwan S., Warm greetings from ibis Hotel Samarinda, Thank you for your feedback on our hotel. We are pleased to hear that you had an experience related to the facilities in the room according to your expectations. We appreciate the value you have given, we are always waiting for your return with a better and more enjoyable experience in the future. Warm regards. Seto Marsono. General Manager.
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Dwin N.
icon-Leisure
Leisure
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9.7

/10

Reviewed 2 week(s) ago

It's nice to be able to take a break from activities by resting in a comfortable place like the Ibis Hotel. The staff are friendly. The Ibis Hotel is top 👍
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Accommodation's Reply
24 Apr 2025
Dear Mr. Dwin N, Warm greetings from ibis Hotel Samarinda, Thank you for your feedback on our hotel. We are pleased to hear that you had an experience related to our facilities and services that met your expectations. We appreciate the value you have given, we are always waiting for your return with a better and more enjoyable experience in the future. Warm regards. Seto Marsono. General Manager.
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Nana H.
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Staycation
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10.0

/10

Reviewed 2 week(s) ago

Everything is good except the bathroom is too small.
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Accommodation's Reply
24 Apr 2025
Dear Mrs. Nana H, Warm greetings from ibis Hotel Samarinda, Thank you for taking the time to rate the service at our hotel. Although our rooms are not too big, we try to provide an atmosphere that supports the comfort and tranquility of our guests. We hope to welcome you back again in the future with a better and more enjoyable experience in the future. Warm regards. Seto Marsono. General Manager
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Priya S. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.8

/10

Reviewed 2 week(s) ago

the shortcomings in the wifi service are very bad. The power plugs are not good as a token of gratitude. when checking out I made it in a clean condition. without scattered garbage.. so that the room boy is not tired... thanks...
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Accommodation's Reply
24 Apr 2025
Dear Mrs. Priya S. P, Warm greetings from ibis Hotel Samarinda, Thank you for taking the time to rate the service at our hotel. We regret that you experienced something unpleasant during your visit, especially regarding the quality of our room which did not meet your expectations. Mrs. Priya, your feedback has been a major concern for our management. We will take the necessary corrective actions to reduce this inconvenience. We hope to welcome you back again in the future with a better and more enjoyable experience. Warm Regards. Seto Marsono. General Manager
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d***k
icon-origin-TRAVELOKA

9.7

/10

Reviewed 2 week(s) ago

comfort for technical guidance events and clean and tidy, basically comfortable
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Accommodation's Reply
24 Apr 2025
Dear Sir/Madam, Warm greetings from ibis Hotel Samarinda, Thank you for taking the time to rate the facilities in our hotel. We are happy to hear that you had an experience that met your expectations. We appreciate the value that you have given, we are always waiting for your return with a better and more enjoyable experience in the future. Warm regards. Seto Marsono. General Manager
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E***o
icon-origin-TRAVELOKA

9.7

/10

Reviewed 2 week(s) ago

Suitable for families, access to malls, lots of places to eat
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Accommodation's Reply
24 Apr 2025
Dear Sir/Madam, Warm greetings from ibis Hotel Samarinda, Thank you for taking the time to rate the facilities at our hotel. We are happy to hear that you had an experience that met your expectations. We appreciate the value you have given, we are always waiting for you and your family to return with a better and more enjoyable experience in the future. Warm regards. Seto Marsono. General Manager
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Fitriani M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Always a favorite & never get bored staying here, very pleasant, friendly, clean and the room design is beautiful 😍
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Accommodation's Reply
24 Apr 2025
Dear Mrs. Fitriani M, Warm greetings from ibis Hotel Samarinda, Thank you for taking the time to rate our hotel's service and food quality. We are very happy to be your favorite choice and to know that the comfort, cleanliness, and design of our rooms provide a pleasant impression every time you stay. Reviews like this really motivate our entire team to continue providing the best service. See you again on your next visit! Warm Regards. Seto Marsono. General Manager.
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H***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

The Best, it's really comfortable
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Accommodation's Reply
24 Apr 2025
. Dear Sir/Madam, Warm greetings from ibis Hotel Samarinda, Thank you for taking the time to rate our hotel. We appreciate the value that you have given, we always look forward to your return with a better and more enjoyable experience in the future. Warm regards. Seto Marsono. General Manager
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Hansyari H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

top marka top for family or solo stay
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Accommodation's Reply
24 Apr 2025
Dear Mr. Hansyari H, Warm greetings from ibis Hotel Samarinda, Thank you for giving an assessment of our hotel. Our appreciation for the value that you have given, we are always waiting for your presence and family to return with a better and more enjoyable experience in the future. Warm regards. Seto Marsono. General Manager.
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Hansyari H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

The location and food are really great, there is a mall next to the lobby, it really is the best place to stay
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Accommodation's Reply
24 Apr 2025
Dear Mr. Hansyari H, Warm greetings from ibis Hotel Samarinda, Thank you for your feedback on our hotel. We are very pleased to know that you enjoyed our strategic location which is directly connected to the mall, and also enjoyed the dishes we serve. We appreciate the value you have given, we are always waiting for your return with a better and more enjoyable experience in the future. Warm regards. Seto Marsono. General Manager.
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Ardian N.
icon-origin-TRAVELOKA

9.1

/10

Reviewed 2 week(s) ago

Very comfortable and very good for family
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Accommodation's Reply
24 Apr 2025
Dear Mr. Ardian N, Warm greetings from ibis Hotel Samarinda, Thank you for your feedback on our hotel. We are happy to hear that you had an experience that met your expectations. We appreciate the value you have given, we are always waiting for you and your family to return with a better and more enjoyable experience in the future. Warm regards. Seto Marsono. General Manager.
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E***n
icon-origin-TRAVELOKA

8.3

/10

Reviewed 2 week(s) ago

Overall it is good but needs to be improved.
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Accommodation's Reply
24 Apr 2025
. Dear Sir/Madam, Warm greetings from ibis Hotel Samarinda, Thank you for taking the time to rate our hotel. We appreciate the value that you have given, we always look forward to your return with a better and more enjoyable experience in the future. Warm regards. Seto Marsono. General Manager
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S***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 3 week(s) ago

Good food, friendly and fast staff.
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Accommodation's Reply
24 Apr 2025
Dear Sir/Madam, Warm greetings from ibis Hotel Samarinda, Thank you for taking the time to rate the service at our hotel. We are pleased to hear that you have an experience related to the quality of our food and service according to your expectations. We appreciate the value that you have given, we are always waiting for your return with a better and more enjoyable experience in the future. Warm regards. Seto Marsono. General Manager.
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M***a
icon-origin-TRAVELOKA

8.8

/10

Reviewed 3 week(s) ago

The food is delicious, the room is small but the atmosphere is good, quiet and away from the noise. Suitable for a place to relieve fatigue. The breakfast is all delicious. Best.
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Accommodation's Reply
24 Apr 2025
Dear Sir/Madam, Warm greetings from ibis Hotel Samarinda, We are glad to hear that you enjoyed our dishes and felt comfortable with the peaceful atmosphere of the hotel. Although our rooms are not too big, we try to provide an atmosphere that supports the comfort and tranquility of our guests. It is great to know that our breakfast also left a good impression. We hope to welcome you back again another time with a better and more enjoyable experience in the future. Warm regards. Seto Marsono. General Manager
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