8.6
Very Good

From 861 reviews

Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.8

Location

8.5

Service and Facilites

8.8

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Traveler Reviews Grand Valonia

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Customer reviews
T***M
icon-Transit
Transit
icon-origin-TRAVELOKA

6.4

/10

Reviewed 5 day(s) ago

Check out at 12 noon, but the electricity in the room was turned off at 11:30. Even though I was still packing and charging my phone. Just once here.
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Devi I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.5

/10

Reviewed 7 day(s) ago

Suggestion: provide a more complete description for the room in the old building, including the absence of an elevator because most hotel standards are accessed by elevator, small like homestay types. Finally upgraded to deluxe. The rest for the service, staff friendliness, including breakfast, everything is satisfying 👍🏻 thumbs up
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W***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.1

/10

Reviewed 2 week(s) ago

I stayed here twice, the first time there was no problem, overall it was comfortable, the receptionist was friendly and informative, for the second time I got the room at the end, the curtains did not completely cover the window, so in the morning the sun was glaring in my eyes, and there was no mat for the bathroom, the AC was not cold enough, but it will always be my choice of place to stay when visiting Jember city 👍
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Accommodation's Reply
15 Apr 2025
Dear Loyal Customer, Warm greetings from Grand Valonia Hotel Jember. We would like to thank you for your very positive review of our hotel facilities. We are very happy to hear that you were satisfied during your stay at our hotel. We strive to provide comfortable and quality facilities to all our guests, and it is very motivating when we hear that our efforts have paid off. And thank you for the feedback provided, the feedback is very valuable & helps us in improving our services and facilities in the future. If you have any other suggestions or special requests, please do not hesitate to contact our staff. We will always strive to meet your needs with responsive, friendly, and responsive service. Thank you for your excellent review, we look forward to welcoming you back to our hotel in the near future. Warm regards,. Muhammad Noval Muqorrobin. General Manager. Grand Valonia Hotel, Cafe & Park.
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V***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA

6.8

/10

Reviewed 3 week(s) ago

When we got there, it turned out that we had booked an old building, previously there was no information for old/new in the application. When we got there, it was explained by one of the friendly receptionists that we had booked an old building, and we were offered an upgrade, in the end it turned out to be quite expensive. The access road, the entrance is not narrow, the room is spacious, the sheets, the bed cover look like they haven't been replaced because there is still a lot of hair, the shower water comes out small, we wanted to take a double bed but the room smelled of cigarettes that really stinged our nose. So for a new building it's still okay, only the problem is the access is not narrow, the bed needs to be looked at again because it looks dirty.
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Accommodation's Reply
07 Apr 2025
Dear Loyal Customer, Warm Greetings From Grand Valonia Hotel Jember. Thank you for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your feedback, as it helps us continually improve our services and facilities. We are very sorry to hear that you found our facilities less than satisfactory. We strive to provide a comfortable and enjoyable experience for all of our guests, and it is clear that we did not meet that standard during your visit. We apologize for any inconvenience this may have caused. Your feedback is very valuable to us, and we hope you will consider giving us the opportunity to provide a better experience for our guests in the future. Should you decide to stay at our hotel again in the future, please do not hesitate to contact our front desk staff or management, so that we can ensure your visit exceeds your expectations. Once again, we appreciate your feedback and thank you for your understanding. We are committed to providing the best experience possible, and we look forward to welcoming you back in the future. Warm regards. Muhammad Noval Muqorrobin. General Manager. Grand Valonia-Hotel, Cafe & Park.
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Adi M.
icon-origin-TRAVELOKA

9.1

/10

Reviewed 6 week(s) ago

Nice and comfortable hot water is not hot enough but it doesn't matter
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Accommodation's Reply
18 Mar 2025
Dear Mr. Adi M, Warm greetings from Grand Valonia Hotel Jember. We would like to thank you for your very positive review of our hotel facilities. We are very happy to hear that you were satisfied during your stay at our hotel. We strive to provide comfortable and quality facilities to all our guests, and it is very motivating when we hear that our efforts have paid off. And we apologize for any inconvenience caused during your stay at our hotel, your feedback is very valuable and helps us to improve our facilities and services in the future. If you have any other suggestions or special requests, please do not hesitate to contact our staff. We will always strive to meet your needs with responsive, friendly, and responsive service. Thank you for your excellent review, we look forward to welcoming you back to our hotel in the near future. Warm regards,. Muhammad Noval Muqorrobin. General Manager. Grand Valonia Hotel, Cafe & Park.
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G***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.2

/10

Reviewed 9 week(s) ago

It is clean! Service is good. Wonderful garden and swimming pool. Hot shower is very good. And also quiet.

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Accommodation's Reply
23 Feb 2025
Dear Loyal Customer, Warm greetings from Grand Valonia Hotel Jember. We would like to thank you for your very positive review of our hotel facilities. We are very happy to hear that you were satisfied during your stay at our hotel. We strive to provide comfortable, quality facilities to all our guests, and it is very motivating when we hear that our efforts are paying off. If you have any suggestions or special requests, please do not hesitate to contact our staff. We will always try hard to meet your needs with responsive, friendly and responsive service. Thank you for your excellent review, we hope to welcome you back to our hotel in the near future. Warm regards,. Muhammad Noval Muqorrobin. General Manager. Grand Valonia Hotel, Cafe & Park.
tubagus r. p. s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 9 week(s) ago

good service clean full facilities
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Accommodation's Reply
20 Feb 2025
Dear Mr. Tubagus, Warm greetings from Grand Valonia Hotel Jember We would like to thank you for your very positive review of our hotel facilities. We are very happy to hear that you were satisfied during your stay at our hotel. We strive to provide comfortable, quality facilities to all our guests, and it is very motivating when we hear that our efforts are paying off. If you have any suggestions or special requests, please do not hesitate to contact our staff. We will always try hard to meet your needs with responsive, friendly and responsive service. Thank you for your excellent review, we hope to welcome you back to our hotel in the near future. Warm regards, Muhammad Noval Muqorrobin. General Manager. Grand Valonia Hotel, Cafe & Park.
tubagus r. p. s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 9 week(s) ago

good service clean and staff good attitude

1 people find it helpful

Accommodation's Reply
20 Feb 2025
Dear Mr. Tubagus, Warm greetings from Grand Valonia Hotel Jember We would like to thank you for your very positive review of our hotel facilities. We are very happy to hear that you were satisfied during your stay at our hotel. We strive to provide comfortable, quality facilities to all our guests, and it is very motivating when we hear that our efforts are paying off. If you have any suggestions or special requests, please do not hesitate to contact our staff. We will always try hard to meet your needs with responsive, friendly and responsive service. Thank you for your excellent review, we hope to welcome you back to our hotel in the near future. Warm regards, Muhammad Noval Muqorrobin. General Manager. Grand Valonia Hotel, Cafe & Park.
R***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.1

/10

Reviewed 13 week(s) ago

The bathroom is narrow and dirty, in my opinion it needs a lot of improvement in terms of facilities and infrastructure.
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3 people find it helpful

Accommodation's Reply
31 Jan 2025
Dear Loyal Customer, Warm Greetings From Grand Valonia Hotel Jember. Thank you for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your feedback, as it helps us continually improve our services and facilities. We are very sorry to hear that you found our facilities less than satisfactory. We strive to provide a comfortable and enjoyable experience for all of our guests, and it is clear that we did not meet that standard during your visit. We apologize for any inconvenience this may have caused. Your feedback is very valuable to us, and we hope you will consider giving us the opportunity to provide a better experience for our guests in the future. Should you decide to stay at our hotel again in the future, please do not hesitate to contact our front desk staff or management, so that we can ensure your visit exceeds your expectations. Once again, we appreciate your feedback and thank you for your understanding. We are committed to providing the best experience possible, and we look forward to welcoming you back in the future. Warm regards. Muhammad Noval Muqorrobin. General Manager. Grand Valonia-Hotel, Cafe & Park.
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S***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA

6.4

/10

Reviewed 13 week(s) ago

there are new and old buildings the new building is good the old one is a bit lacking (different from the photo) it should be explained more in the room options
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3 people find it helpful

Accommodation's Reply
30 Jan 2025
Dear Loyal Customer, Warm greetings from Grand Valonia Hotel Jember. We would like to thank you for your very positive review of our hotel facilities. We are very happy to hear that you were satisfied during your stay at our hotel. We strive to provide comfortable and quality facilities to all of our guests, and it is very motivating when we hear that our efforts have paid off. And thank you for the feedback given, the feedback is very valuable and helps us to improve our facilities and services in the future. We apologize for any inconvenience that may arise during your stay at our hotel. If you have any other suggestions or special requests, please do not hesitate to contact our staff. We will always strive to meet your needs with responsive, friendly, and responsive service. Thank you for your excellent review, we look forward to welcoming you back to our hotel in the near future. Warm regards,. Muhammad Noval Muqorrobin. General Manager. Grand Valonia Hotel, Cafe & Park.
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t***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 13 week(s) ago

steady cheap but complete facilities
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3 people find it helpful

Accommodation's Reply
23 Jan 2025
Dear Loyal Customer, Warm greetings from Grand Valonia Hotel Jember. We would like to thank you for your very positive review of our hotel facilities. We are very happy to hear that you were satisfied during your stay at our hotel. We strive to provide comfortable and quality facilities to all of our guests, and it is very motivating when we hear that our efforts have paid off. If you have any other suggestions or special requests, please do not hesitate to contact our staff. We will always strive to meet your needs with responsive, friendly, and responsive service. Thank you for your excellent review, we look forward to welcoming you back to our hotel in the near future. Warm regards,. Muhammad Noval Muqorrobin. General Manager. Grand Valonia Hotel, Cafe & Park.
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F***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.4

/10

Reviewed 14 week(s) ago

Not soundproof enough so it's quite noisy, the atmosphere is not peaceful enough for resting.
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Accommodation's Reply
16 Jan 2025
Dear Loyal Customer, Warm Greetings From Grand Valonia Hotel Jember. Thank you for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your feedback, as it helps us continually improve our services and facilities. We are very sorry to hear that you found our facilities less than satisfactory. We strive to provide a comfortable and enjoyable experience for all of our guests, and it is clear that we did not meet that standard during your visit. We apologize for any inconvenience this may have caused. Your feedback is very valuable to us, and we hope you will consider giving us the opportunity to provide a better experience for our guests in the future. Should you decide to stay at our hotel again in the future, please do not hesitate to contact our front desk staff or management, so that we can ensure your visit exceeds your expectations. Once again, we appreciate your feedback and thank you for your understanding. We are committed to providing the best experience possible, and we look forward to welcoming you back in the future. Warm regards. Muhammad Noval Muqorrobin. General Manager. Grand Valonia-Hotel, Cafe & Park.
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D***s
icon-origin-TRAVELOKA

8.5

/10

Reviewed 15 week(s) ago

The place is comfortable and the staff are also friendly. Recommended as a place to stay with family.
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Accommodation's Reply
16 Jan 2025
Dear Loyal Customer, Warm greetings from Grand Valonia Hotel Jember. We would like to thank you for your very positive review of our hotel facilities. We are very happy to hear that you were satisfied during your stay at our hotel. We strive to provide comfortable and quality facilities to all of our guests, and it is very motivating when we hear that our efforts have paid off. If you have any other suggestions or special requests, please do not hesitate to contact our staff. We will always strive to meet your needs with responsive, friendly, and responsive service. Thank you for your excellent review, we look forward to welcoming you back to our hotel in the near future. Warm regards,. Muhammad Noval Muqorrobin. General Manager. Grand Valonia Hotel, Cafe & Park.
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tubagus r. p. s.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 16 week(s) ago

good service clean good price thanks

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Accommodation's Reply
09 Jan 2025
Dear Mr.Tubagus, Warm greetings from Grand Valonia Hotel Jember We would like to thank you for your very positive review of our hotel facilities. We are very happy to hear that you were satisfied during your stay at our hotel. We strive to provide comfortable, quality facilities to all our guests, and it is very motivating when we hear that our efforts are paying off. If you have any suggestions or special requests, please do not hesitate to contact our staff. We will always try hard to meet your needs with responsive, friendly and responsive service. Thank you for your excellent review, we hope to welcome you back to our hotel in the near future. Warm regards, Muhammad Noval Muqorrobin. General Manager. Grand Valonia Hotel, Cafe & Park.
M***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.7

/10

Reviewed 16 week(s) ago

enjoyable staycation with economical room rates. the swimming pool is enough for swimming with family. the room is spacious and clean. the entertainment arena is good. there are also many good spots for taking pictures. the breakfast menu is varied with a delicious taste. the drawback is the road access to the hotel which is far from the city. overall it is very satisfying with a price comparison that is not too expensive.
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Accommodation's Reply
09 Jan 2025
Dear Loyal Customer, Warm greetings from Grand Valonia Hotel Jember. We would like to thank you for your very positive review of our hotel facilities. We are very happy to hear that you were satisfied during your stay at our hotel. We strive to provide comfortable and quality facilities to all of our guests, and it is very motivating when we hear that our efforts have paid off. If you have any other suggestions or special requests, please do not hesitate to contact our staff. We will always strive to meet your needs with responsive, friendly, and responsive service. Thank you for your excellent review, we look forward to welcoming you back to our hotel in the near future. Warm regards,. Muhammad Noval Muqorrobin. General Manager. Grand Valonia Hotel, Cafe & Park.
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Farida
icon-origin-TRAVELOKA

10.0

/10

Reviewed 16 week(s) ago

one location is already the same as the hotel cafe resto GK, wherever you are, that's enough
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1 people find it helpful

Accommodation's Reply
16 Jan 2025
Dear Mrs. Farida, Warm greetings from Grand Valonia Hotel Jember. We would like to thank you for your very positive review of our hotel facilities. We are very happy to hear that you were satisfied during your stay at our hotel. We strive to provide comfortable and quality facilities to all of our guests, and it is very motivating when we hear that our efforts have paid off. If you have any other suggestions or special requests, please do not hesitate to contact our staff. We will always strive to meet your needs with responsive, friendly, and responsive service. Thank you for your excellent review, we look forward to welcoming you back to our hotel in the near future. Warm regards,. Muhammad Noval Muqorrobin. General Manager. Grand Valonia Hotel, Cafe & Park.
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S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

5.3

/10

Reviewed 16 week(s) ago

Yellow pillowcase sheets. Not fragrant. Dark atmosphere even in the morning. The path from the front desk to the old building passes through the hotel garbage dump which smells pungent. Got a room in the old building, at least the pillowcase sheets and towels were updated. Feel like a waste of money paying that much. I've stayed at a similar price but not like this, the cleanliness is lacking. During my 7-day vacation, I moved from hotel to hotel with various prices, some were even cheaper than this hotel.
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2 people find it helpful

Accommodation's Reply
09 Jan 2025
Dear Loyal Customer, Warm Greetings From Grand Valonia Hotel Jember. Thank you for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your feedback, as it helps us continually improve our services and facilities. We are very sorry to hear that you found our facilities less than satisfactory. We strive to provide a comfortable and enjoyable experience for all of our guests, and it is clear that we did not meet that standard during your visit. We apologize for any inconvenience this may have caused. Your feedback is very valuable to us, and we hope you will consider giving us the opportunity to provide a better experience for our guests in the future. Should you decide to stay at our hotel again in the future, please do not hesitate to contact our front desk staff or management, so that we can ensure your visit exceeds your expectations. Once again, we appreciate your feedback and thank you for your understanding. We are committed to providing the best experience possible, and we look forward to welcoming you back in the future. Warm regards. Muhammad Noval Muqorrobin. General Manager. Grand Valonia-Hotel, Cafe & Park.
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Dewi A.
icon-origin-TRAVELOKA

5.8

/10

Reviewed 17 week(s) ago

The staff is friendly. The room is so humid!! It makes you feel short of breath. It's so scary. On the 3rd floor. There is no elevator, just stairs. Bringing parents, they didn't tell you on the app that there is no elevator. The stairs are also dark. It's an old building, not recommended at all. It's suffocating. Eating is also on the 2nd floor, which is up the stairs again. The water is strong.
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Accommodation's Reply
05 Jan 2025
Dear Mrs. Dewi A, Warm Greetings From Grand Valonia Hotel Jember. Thank you for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your feedback, as it helps us continually improve our services and facilities. We are very sorry to hear that you found our facilities less than satisfactory. We strive to provide a comfortable and enjoyable experience for all of our guests, and it is clear that we did not meet that standard during your visit. We apologize for any inconvenience this may have caused. Your feedback is very valuable to us, and we hope you will consider giving us the opportunity to provide a better experience for our guests in the future. Should you decide to stay at our hotel again in the future, please do not hesitate to contact our front desk staff or management, so that we can ensure your visit exceeds your expectations. Again, we appreciate your feedback and thank you for your understanding. We are committed to providing the best experience possible, and we look forward to welcoming you back in the future. Warm regards. Muhammad Noval Muqorrobin. General Manager. Grand Valonia-Hotel, Cafe & Park.
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R***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA

6.2

/10

Reviewed 17 week(s) ago

The wifi is very slow and the wardrobe and toilet are not clean. Please fix this.
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Accommodation's Reply
31 Dec 2024
Dear Loyal Customer, Warmest Greetings from Grand Valonia Hotel Jember. Thank you for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your feedback, as it helps us continually improve our services and facilities. We are very sorry to hear that you found our facilities less than satisfactory. We strive to provide a comfortable and enjoyable experience for all of our guests, and it is clear that we did not meet that standard during your visit. We apologize for any inconvenience this may have caused. Your feedback is very valuable to us, and we hope you will consider giving us the opportunity to provide a better experience for our guests in the future. Should you decide to stay at our hotel again in the future, please do not hesitate to contact our front desk staff or management, so that we can ensure your visit exceeds your expectations. Once again, we appreciate your feedback and thank you for your understanding. We are committed to providing the best experience possible, and we look forward to welcoming you back in the future. Warm regards. Muhammad Noval Muqorrobin. General Manager. Grand Valonia-Hotel, Cafe & Park.
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Y***i
icon-origin-TRAVELOKA

8.4

/10

Reviewed 17 week(s) ago

The place is quite comfortable, but the bathroom is not very clean and there are lots of ants in the room. There is only glass on the bathroom door.
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Accommodation's Reply
27 Dec 2024
Dear Loyal Customer, Warm greetings from Grand Valonia Hotel Jember. We would like to thank you for your very positive review of our hotel facilities. We are very happy to hear that you were satisfied during your stay at our hotel. We strive to provide comfortable and quality facilities to all of our guests, and it is very motivating when we hear that our efforts have paid off. And thank you for the review given, the input is very valuable and helps us to improve our facilities and services in the future. If you have any other suggestions or special requests, do not hesitate to contact our staff. We will always strive to meet your needs with responsive, friendly, and responsive service. Thank you for your excellent review, we look forward to welcoming you back to our hotel in the near future. Warm regards,. Muhammad Noval Muqorrobin. General Manager. Grand Valonia Hotel, Cafe & Park.
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