Dear Ms./Mrs. Vidia Stuti, "With highest regards from Front One Harvest Wonasobo Hotel," First of all, thank you for staying at Front One Harvest Wonasobo Hotel and for taking the time to rate our hotel. We are very sorry to hear that some of our facilities were not up to par (such as Wi-Fi and hot water). We sincerely apologize for the unsatisfactory amenities. In the future, we will focus on improving the facilities we provide. We hope to welcome you back to Front One Harvest Wonasobo Hotel again. Thank you. Sincerely, Andy Febri, General Manager