8.5
Very Good

From 2,410 reviews

Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.5

Location

8.6

Service and Facilites

8.5

People often mention about HARRIS Suites Puri Mansion
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Bedroom (77)
Staff Friendliness (76)
Ambiance (72)
Bathroom (72)
Room Space (68)
Hotel Area (63)
Taste (55)
Accessibility (52)
Check-in/out Time (50)
Wifi (48)
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Traveler Reviews HARRIS Suites Puri Mansion

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Customer reviews
M***d
icon-Staycation
Staycation
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9.4

/10

Reviewed 3 day(s) ago

Overall, the hospitality is very good, plus the rooms are quite large and clean (1 Bedroom Suite) plus the city light is amazing.
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1 people find it helpful

Accommodation's Reply
30 Apr 2025
Dear Valued Guest, Thank you for sharing your experience staying at harris suites Puri Mansion. We are happy to hear that our service was impressive and our rooms and services met your expectations. Hopefully we can welcome you back again in the future for an equally pleasant experience. Warm regards, Febi Firdaus. Front Office Manager
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Zulfi S.
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Business
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9.4

/10

Reviewed 7 day(s) ago

Asked for a smoking room, was given a room with a living room... spacious and comfortable, all staff were quick to provide the solution needed by asking for opinions in a friendly manner.
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Accommodation's Reply
28 Apr 2025
Dear Zulfi S, Thank you very much for choosing harris suites Puri Mansion and for the positive review that you have given. We are very happy to know that you feel comfortable with the room provided and the fast and friendly service from our team. We also really appreciate the 9.4 rating that you have given. If you would like, we are very open to receiving suggestions from you on what we can improve so that your next stay experience can be perfect and get a rating of 10. We look forward to welcoming you back to harris suites Puri Mansion! Warm regards, [Your Name] harris suites Puri Mansion.
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A A N. S. D. P.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 7 day(s) ago

The hotel staff is very friendly and helpful.
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1 people find it helpful

Accommodation's Reply
28 Apr 2025
Dear Turah Y, Thank you very much for the positive review that you have given! We are very happy to know that your stay experience went well. Positive comments like this really motivate our entire team to continue providing the best service. We are looking forward to welcoming you back to harris suites Puri Mansion for an even more enjoyable stay experience. Warm regards, Febi Firdaus. Front Office Manager
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yunita
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8.2

/10

Reviewed 2 week(s) ago

I was first confused about taking the order when I ordered food online through Gojek. Gojek delivered it not at the entrance lobby when checking in, but on the ground floor and I went around in circles.
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Accommodation's Reply
19 Apr 2025
Dear Yunita, Thank you for taking the time to share your experience during your stay at harris suites Puri Mansion. We apologize for the inconvenience you experienced regarding the online food order pickup process. The pickup location on the ground floor is indeed determined by building policy for the safety and comfort of all. We greatly appreciate your feedback and will strive to provide clearer information so that guests do not experience similar confusion. We look forward to welcoming you back and providing a smoother and more enjoyable experience. Warm regards, Febi Firdaus. Front Office Manager
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B***a
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Leisure
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10.0

/10

Reviewed 2 week(s) ago

Satisfied with good service, neat, clean, fragrant place
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Accommodation's Reply
19 Apr 2025
Dear Valued Guest, Thank you for choosing to visit harris suites Puri Mansion and taking the time to give us a positive review. We are very pleased to know that you are satisfied with our services and enjoy the neat, fragrant, and clean atmosphere of the place. Your comments are a motivation for our entire team to continue providing the best service. We look forward to welcoming you back in the near future with an even more enjoyable experience. Warm regards, Febi Firdaus. Front Office Manager
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p***i
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8.4

/10

Reviewed 2 week(s) ago

2nd time staying at this property. Some changes were made to the lobby. Overall pleasant stay. Would prefer if they could have more variety/choices on the breakfast. The coffee is diluted. They could consider using a coffee machine which can make cappuccino/latte etc. Suggested direct to the hotel to provide buggy shuttle from the hotel to the Starbucks/supermarket after the bridge from the main entrance.
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Accommodation's Reply
15 Apr 2025
Dear Our Valued Guest, Thank you for choosing to stay with us again at HARRIS Suites Puri Mansion and for taking the time to share your feedback. We’re glad to hear that you had an overall pleasant stay. We truly appreciate your suggestions regarding the breakfast variety and coffee quality. Your input will be shared with our team for future improvements. The idea of using a coffee machine for cappuccino/latte and providing a buggy shuttle to the Starbucks/supermarket is also a great suggestion—we will definitely take it into consideration. We look forward to welcoming you back for an even better experience next time Warm Regards, Febi Firdaus Front Office Manager
F***a
icon-Business
Business
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9.4

/10

Reviewed 3 week(s) ago

I just wanted to say I enjoyed my stay at this hotel so much that I am returning again with my family. Thank you.

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Accommodation's Reply
16 Apr 2025
Dear Valued Guest, Thank you very much for your kind words and for sharing your wonderful experience with us. We are truly delighted to hear that you enjoyed your stay at HARRIS Suites Puri Mansion so much that you’ve chosen to return—this time with your family! It means a lot to us to know that our service and facilities left a positive impression. We look forward to welcoming you and your loved ones back soon and ensuring another memorable and enjoyable stay. Warm regards, Febi Firdaus Front Office Manager
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MUHAMMAD M. B. K.
icon-Staycation
Staycation
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8.4

/10

Reviewed 3 week(s) ago

It was a blessed ramadhan with Harris Suites Puri Mansion, the staff took care of us very well.

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Accommodation's Reply
12 Apr 2025
Dear Muhammad M. B. K, Thank you very much for taking the time to share your kind words about your experience at HARRIS Suites Puri Mansion. We are truly delighted to hear that you had a blessed Ramadan with us and that our team was able to take good care of you during your stay. Your appreciation means a lot to us and serves as a great motivation for our staff to continue delivering exceptional service. We hope to welcome you back soon—whether during the next Ramadan or for any other occasion. Please don’t hesitate to let us know if there is anything we can assist you with in the future. Warm regards, Febi Firdaus Front Office Manager
Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.7

/10

Reviewed 3 week(s) ago

The in-room dining was great. But need a little bit of improvement for the breakfast. The room is great, clean and tidy.

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Accommodation's Reply
12 Apr 2025
Dear Our Valued Guest, Thank you for choosing to stay at HARRIS Suites Puri Mansion and for taking the time to share your feedback with us. We’re very pleased to hear that you enjoyed the in-room dining experience—your kind words are truly appreciated. At the same time, we’re grateful for your constructive feedback regarding our breakfast. To help us serve you and our future guests better, we would love to know more about what part of the breakfast you felt could be improved. Was it the variety, taste, service, or something else? Your input is very valuable in helping us enhance our overall guest experience. We hope to welcome you back soon for an even better stay. Warm regards, Febi Firdaus Front Office Manager
arif s.
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Staycation
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10.0

/10

Reviewed 3 week(s) ago

Easy check-in, neat room, nice view. Friendly service, clean and comfortable room. Strategic location, delicious breakfast. Highly recommended!
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1 people find it helpful

Accommodation's Reply
10 Apr 2025
Dear Arif S, Thank you for staying at harris suites Puri Mansion and for your positive rating and review. We are pleased to know that you are satisfied with the cleanliness of the hotel and the service from our team. Your feedback is very meaningful and is a motivation for us to continue to improve the quality of service. We hope to welcome you back on your next visit with a more pleasant experience. Warm regards, Febi Firdaus. Front Office Manager
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P***a
icon-Staycation
Staycation
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9.1

/10

Reviewed 3 week(s) ago

good place to stay, it's just kinda difficult to find the lobby

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Accommodation's Reply
11 Apr 2025
Dear Our Valued Guest, Thank you for choosing to stay at HARRIS Suites Puri Mansion and for taking the time to share your experience with us. We’re very pleased to know that you had an enjoyable stay and truly appreciate the rating you’ve given us! We’re happy to hear that you found our hotel to be a good place to stay. However, we do apologize for the inconvenience you experienced in locating the lobby. Your feedback is very valuable, and we will take it into consideration to improve our signage and guidance, so that future guests will have a smoother arrival experience. We look forward to welcoming you back soon for another pleasant stay at HARRIS Suites Puri Mansion. Warm regards, Febi Firdaus Front Office Manager
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Gardinia A.
icon-Leisure
Leisure
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8.5

/10

Reviewed 3 week(s) ago

The location is easy to find. The best thing is the pool, it's clean and spacious. CI time is a bit annoying, because we CI at 15:00, we only got a room at 16:00. Lunch + dinner tasted delicious and really good. Next time I will come back here with the kids. If I can be a swimming member, I'm interested hahaha
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Accommodation's Reply
10 Apr 2025
Dear Gardinia A, Thank you for choosing to stay at harris suites Puri Mansion and for taking the time to share your experience. We are happy to hear that our location was easy to find and that you really enjoyed our spacious and clean swimming pool—it is indeed one of our guests’ favorites! We apologize for the inconvenience during the late check-in process, this will be an evaluation for our team to provide better service in the future. We are also very happy to know that you enjoyed the lunch and dinner dishes that we served. We look forward to welcoming you and your family back to harris suite Puri Mansion next time. Warm regards, Febi Firdaus. Front Office Manager
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R***y
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 week(s) ago

When I go to Jakarta, I always stay here, TV can Netflix.
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Accommodation's Reply
07 Apr 2025
Dear Our Valued Guest, Thank you for staying at harris suites Puri Mansion and for your positive rating and review. We are pleased to know that you are satisfied with the cleanliness of the hotel and the service from our team. Your feedback is very meaningful and is a motivation for us to continue to improve the quality of service. We hope to welcome you back on your next visit with a more pleasant experience. Warm regards, Febi Firdaus. Front Office Manager
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Natalia E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.3

/10

Reviewed 4 week(s) ago

The swimming pool is SUPER ❤️! To improve, create more kids activities like cooking time etc. Thank you 😊

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Accommodation's Reply
10 Apr 2025
Dear Natalia E, Thank you for choosing HARRIS Suites Puri Mansion as your place to stay. On behalf of the management and all our staff, we would like to express our gratitude for taking the time to give us a positive review and rating. We will continue to improve our service and provide the best experience for our guests. We look forward to welcoming you back to harris suite Puri Mansion in the future. Best Regards, Febi Firdaus Front Office Manager
i***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 week(s) ago

highly recommended for family staycation
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Accommodation's Reply
10 Apr 2025
Dear Our Valued Guest, Thank you for staying at harris suites Puri Mansion and for your positive rating and review. We are pleased to know that you are satisfied with the cleanliness of the hotel and the service from our team. Your feedback is very meaningful and is a motivation for us to continue to improve the quality of service. We hope to welcome you back on your next visit with a more pleasant experience. Warm regards, Febi Firdaus. Front Office Manager
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Desi P.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 week(s) ago

We booked a dine and breakfast room, for dine and breakfast the taste was quite good but the food variety was not much. The staff service was friendly, the check in process was easy. Unfortunately, the swimming pool facilities had many tiles that were loose on the bottom floor, several times I had to throw them to the edge so as not to hurt them, but because this is a shared hotel facility with an apartment, hopefully it will be fixed. The rest is all good, next time we will stay here again 😊
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Accommodation's Reply
10 Apr 2025
Dear Desi P, Thank you for staying at harris suites Puri Mansion and for your positive rating and review. We are pleased to know that you are satisfied with the cleanliness of the hotel and the service from our team. Your feedback is very meaningful and is a motivation for us to continue to improve the quality of service. We hope to welcome you back on your next visit with a more pleasant experience. Warm regards, Febi Firdaus. Front Office Manager
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R***y
icon-Leisure
Leisure
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9.4

/10

Reviewed 4 week(s) ago

Always stay here when I go to Jakarta, check in and check out is fast. Facilities are OK.
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Accommodation's Reply
05 Apr 2025
Dear Our Valued Guest, Thank you for staying at harris suites Puri Mansion and for your positive rating and review. We are pleased to know that you are satisfied with the cleanliness of the hotel and the service from our team. Your feedback is very meaningful and is a motivation for us to continue to improve the quality of service. We hope to welcome you back on your next visit with a more pleasant experience. Warm regards, Febi Firdaus. Front Office Manager
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m***a
icon-Staycation
Staycation
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9.7

/10

Reviewed 4 week(s) ago

clean hotel, as requested got high floor
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Accommodation's Reply
05 Apr 2025
Dear Our Valued Guest, Thank you for staying at harris suites Puri Mansion and for your positive rating and review. We are pleased to know that you are satisfied with the cleanliness of the hotel and the service from our team. Your feedback is very meaningful and is a motivation for us to continue to improve the quality of service. We hope to welcome you back on your next visit with a more pleasant experience. Warm regards, Febi Firdaus. Front Office Manager
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z***g
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 week(s) ago

Yeah, the same time you want to go 😜

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Accommodation's Reply
05 Apr 2025
Dear Our Valued Guest, Thank you for staying at harris suites Puri Mansion and for your positive rating and review. We are pleased to know that you are satisfied with the cleanliness of the hotel and the service from our team. Your feedback is very meaningful and is a motivation for us to continue to improve the quality of service. We hope to welcome you back on your next visit with a more pleasant experience. Warm regards, Febi Firdaus. Front Office Manager
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z***g
icon-Staycation
Staycation
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10.0

/10

Reviewed 6 week(s) ago

The same as usual, I like it 😀

3 people find it helpful

Accommodation's Reply
05 Apr 2025
Dear Our Valued Guest, Thank you for staying at harris suites Puri Mansion and for your positive rating and review. We are pleased to know that you are satisfied with the cleanliness of the hotel and the service from our team. Your feedback is very meaningful and is a motivation for us to continue to improve the quality of service. We hope to welcome you back on your next visit with a more pleasant experience. Warm regards, Febi Firdaus. Front Office Manager
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Number of reviews per page
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