8.6
Very Good

From 415 reviews

Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.0

Location

8.8

Service and Facilites

8.6

People often mention about Louis Kienne Cikarang Hotel & Service Apartment
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Traveler Reviews Louis Kienne Cikarang Hotel & Service Apartment

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Customer reviews
erick e.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 1 week(s) ago

access to the swimming pool is via emergency stairs, the gym is incomplete, the food variety is very limited for a 4 star hotel, the room is okay even though it is small, there is a smart TV, and there is a bathtub but the bathroom is muddy and the water does not flow into the drain in room 210.
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1 people find it helpful

Accommodation's Reply
25 Apr 2025
Dear Mr./Mrs. Erick E, Warm greetings from the management of Louis Kienne Hotel Cikarang! Thank you for your positive review! We are very pleased to know that you enjoyed your stay at our hotel regarding the room facilities provided. We greatly appreciate your feedback and will use it as valuable input in the future in making improvements. We look forward to welcoming you back for an equally pleasant stay. See you on your next visit! Warm regards, Management of Louis Kienne Hotel Cikarang.
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W***u
icon-origin-TRAVELOKA

8.5

/10

Reviewed 2 week(s) ago

Not bad, but if I ask for a recommendation, it depends on taste.
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Accommodation's Reply
25 Apr 2025
Dear Guest, Warm greetings from the management of Louis Kienne Hotel Cikarang! Thank you for your positive review! We are very pleased to know that you enjoyed your stay at our hotel. We greatly appreciate your feedback and will use it as valuable input in making improvements in the future. We look forward to welcoming you back for an equally pleasant stay. See you on your next visit! Warm regards, Management of Louis Kienne Hotel Cikarang.
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S***a
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Staycation
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9.4

/10

Reviewed 3 week(s) ago

maybe this is the cheapest hotel with a bathtub. the room is equipped with a large smart TV, super fast wifi, easy toll access for us Cibubur residents. check in during peak season, but the price is like low season. one thing that could be improved is the choice of breakfast menu. but overall, with the price offered, this is very okay.
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Accommodation's Reply
11 Apr 2025
Dear Guest, Warm greetings from the management of Louis Kienne Hotel Cikarang! Thank you for your positive review! We are very pleased to know that you enjoyed your stay at our hotel, from the service facilities to easy access. We greatly appreciate your feedback and will use it as valuable input in making improvements in the future. We look forward to welcoming you back for an equally pleasant stay. See you on your next visit! Warm regards, Management of Louis Kienne Hotel Cikarang.
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Febby W.
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Staycation
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10.0

/10

Reviewed 11 week(s) ago

Fun for me and the kids
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1 people find it helpful

Bagas R. R.
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Staycation
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8.2

/10

Reviewed 12 week(s) ago

The only minus is, very disappointed during the breakfast, I went there during high season but it was really bad the availability of food was very minimal, poor many people were waiting because everything was sold out and it was still early in the morning before 8, it was indeed in reefil but had to wait, high season should be more prepared, and the toilet exhaust didn't work so it was a bit muddy, that's the minus point the rest is no problem, the service is okay, the staff is very friendly, try to pay more attention in the future to the breakfast section
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3 people find it helpful

W***n
icon-origin-TRAVELOKA

10.0

/10

Reviewed 14 week(s) ago

The facilities are really amazing. You can use Netflix and there is a bathtub. The room also smells good.
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2 people find it helpful

Accommodation's Reply
30 Jan 2025
Thank you very much for your positive review on Traveloka! We are very happy to hear that you were impressed with the facilities we provide, such as Netflix access and a comfortable bath tub, as well as the cleanliness and fresh scent in the room. Your comments really encourage us to continue to maintain the quality of our services. We look forward to welcoming you back to Louis Kienne Hotel for an even more enjoyable experience. Please do not hesitate to contact us if there is anything we can help you with. Best regards, Louis Kienne Hotel Management
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a***a
icon-origin-TRAVELOKA

8.5

/10

Reviewed 14 week(s) ago

The hotel staff is friendly, the first time I got a room there was an unpleasant smell like the smell of a sewer from the toilet, then the hotel staff moved me to another room, but then I realized that if the exhaust was turned on it would cause the smell to be sucked in, so the exhaust fan was turned off, from the staff probably because there were still repairs. For breakfast, it was okay, still standard
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2 people find it helpful

Accommodation's Reply
30 Jan 2025
Thank you for your review on Traveloka. We greatly appreciate your feedback regarding your stay at Louis Kienne Hotel. We apologize for the inconvenience you experienced regarding the odor in the first room, and we are glad that our staff was able to assist by moving you to another room. We will also make sure to evaluate the condition of the exhaust fan and other facility maintenance so that similar incidents do not recur in the future. Regarding breakfast, we appreciate your comments and will continue to strive to improve the quality and variety of the menu that we offer. We look forward to welcoming you back to Louis Kienne Hotel with a more satisfying experience. If there is anything else you would like to convey or any special needs, please do not hesitate to contact us. Best regards, Louis Kienne Hotel Management
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Rijal M.
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Transit
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10.0

/10

Reviewed 15 week(s) ago

The breakfast is delicious. Recommended for a staycation with family.
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2 people find it helpful

Accommodation's Reply
30 Jan 2025
Thank you for your positive review on Traveloka! We are very happy to hear that you enjoyed our breakfast and recommended Louis Kienne Hotel as a family staycation destination. We are committed to continuously providing a pleasant experience for every guest, and your comments are our motivation to continue improving our services. We look forward to welcoming you back with your family in the future for more precious moments. If there is anything we can help you with, please do not hesitate to contact us. Warm regards, Louis Kienne Hotel Management
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Andi L.
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Leisure
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9.7

/10

Reviewed 15 week(s) ago

nice moment... please increase the breakfast variety
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1 people find it helpful

Accommodation's Reply
14 Jan 2025
Thank you for your review on Traveloka, We are glad to know that you enjoyed your stay with us at Louis Kienne Hotel. Your feedback regarding the breakfast variety is highly appreciated and will be our concern to continue improving the guest experience in the future. Your satisfaction is our priority, and we look forward to welcoming you back with more diverse and enjoyable breakfast options. If there is anything else you would like to convey, please do not hesitate to contact us. Warm regards, Louis Kienne Hotel Management
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J***y
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6.5

/10

Reviewed 16 week(s) ago

The bed sheets and blankets in the room were not clean. Breakfast time was from 6-9 am but at 8.30 am most of them were gone. The porridge was cold. The omelet was finished and had been requested but still not made. Maybe the stock was out so I had to buy it first.
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3 people find it helpful

G***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA

6.4

/10

Reviewed 16 week(s) ago

I booked 4 rooms, notes during breakfast: Arrived at 8 am, most of the food was already finished, the restaurant staff or waiter who was seen was only 1 person, and even then he was busy making omelet orders, no one took care of the cleanliness so the dirty plates on the table were not taken. For the room, the AC was cold, the hot water was on, the toilet amenities were incomplete but when I complained, the missing ones were immediately sent, the mattress was a bit hard.
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1 people find it helpful

Accommodation's Reply
09 Jan 2025
Thank you for your review. We apologize for the less than satisfactory experience while staying at Louis Kienne Hotel. Your feedback regarding the availability of food at breakfast, the cleanliness of the restaurant area, and the room facilities are very valuable for us to continue to improve the quality of service. We are pleased to know that our team was responsive in responding to your needs regarding room amenities. However, we also realize that your experience should have been more comfortable, especially in terms of service at the restaurant and room comfort. We will immediately convey your feedback to the relevant team for evaluation and improvement so that similar experiences do not happen again. Thank you for your willingness to provide feedback that helps us to continue to grow. We look forward to welcoming you back to Louis Kienne Hotel with a more enjoyable experience. If there is anything else you would like to convey, please do not hesitate to contact us. Warm regards, Louis Kienne Hotel Management
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A***i
icon-Leisure
Leisure
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8.1

/10

Reviewed 16 week(s) ago

The breakfast is very lacking in taste and variety. This is the first time I've been to a hotel with breakfast like this😞
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1 people find it helpful

Accommodation's Reply
14 Jan 2025
Thank you for sharing your experience on the app, We apologize if the breakfast we provide does not meet your expectations. Your feedback on the taste and variety of the menu is very valuable for us to evaluate and improve the quality of service in the future. We are committed to continuously improving the guest experience, including in terms of serving a more diverse and delicious breakfast. Hopefully we can welcome you back to Louis Kienne Hotel with a more satisfying experience. If there is anything else you would like to convey, please do not hesitate to contact us. Warm regards, Louis Kienne Hotel Management
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O***i
icon-Staycation
Staycation
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8.9

/10

Reviewed 16 week(s) ago

The staff is friendly. The bathroom is muddy because the drain is higher than the floor. For breakfast, it needs a lot of improvement because the food is cold and the taste for us culinary lovers is far from expectations.
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1 people find it helpful

Accommodation's Reply
14 Jan 2025
Thank you for your review on the app, We are very happy to hear that you felt comfortable with the friendliness of our staff. However, we apologize for the unpleasant experience you had regarding the bathroom facilities and the quality of breakfast that did not meet your expectations as a culinary lover. Your feedback is very valuable to us, and we will immediately convey this to the relevant team for evaluation and improvement, both in terms of infrastructure and the taste and quality of our breakfast menu. We look forward to welcoming you back to Louis Kienne Hotel with a more comfortable and satisfying stay experience. If there is anything else you would like to convey, please do not hesitate to contact us. Warm regards, Louis Kienne Hotel Management
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Elvriani H.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 17 week(s) ago

It was a great time to spend the holidays at LK Hotel. Always be successful and may it continue to grow.
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Accommodation's Reply
14 Jan 2025
Thank you for your positive review on the app! We are very happy to know that you enjoyed your stay at Louis Kienne Hotel. Your kind words and support mean a lot to us, and are a motivation to continue providing the best service to all our guests. We look forward to welcoming you back in the future for an even more enjoyable experience. If there is anything we can help you with, please do not hesitate to contact us. Best regards, Louis Kienne Hotel Management
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Elvriani H.
icon-Staycation
Staycation
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9.7

/10

Reviewed 17 week(s) ago

Becoming a favorite hotel for children during the holidays. The hotel staff are very friendly and help the guests to the maximum.
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Accommodation's Reply
14 Jan 2025
Thank you for your positive review on the apps! We are very happy to know that Louis Kienne Hotel is your family's favorite choice, especially the kids, during the holidays. Your support and appreciation for the friendliness and maximum service from our team really motivates us to continue providing the best experience for all our guests. We look forward to welcoming you and your family back in the future to create more precious moments together. Should you have any other needs or suggestions, please do not hesitate to contact us. Best regards, Louis Kienne Hotel Management
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Elvriani H.
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Staycation
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9.4

/10

Reviewed 17 week(s) ago

a very memorable and enjoyable stay experience
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Accommodation's Reply
14 Jan 2025
Thank you for your positive review on the app! We are very happy to hear that you had a memorable and enjoyable stay at Louis Kienne Hotel. Guest satisfaction is our priority, and your feedback is a motivation for the entire team to continue providing the best service. We look forward to welcoming you back in the future to create more unforgettable moments. If there is anything we can help you with, please do not hesitate to contact us. Best regards, Louis Kienne Hotel Management
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Elvriani H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.4

/10

Reviewed 17 week(s) ago

all hotel staff are very friendly and help guests to the maximum.. kids friendly, large and clean swimming pool, comfortable rooms. but when we checked in yesterday all the rooms were fully booked. so it feels a bit lacking in detail in the cleanliness of the room. but the staff were very responsive to our complaints...
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Accommodation's Reply
14 Jan 2025
Thank you for your review on the app! We are very pleased to know that you felt comfortable with the friendliness of our staff, the pool facilities, and the comfort of the rooms we provide. Your support for our services is a motivation to continue to provide the best for every guest. We also apologize for the inconvenience you felt regarding the cleanliness of the room. Your feedback is very valuable, and we will convey this to the relevant team to ensure that similar things do not happen in the future. We also appreciate your understanding of our team's quick response in handling complaints. We look forward to welcoming you back to Louis Kienne Hotel for a more perfect experience in the future. If you have any suggestions or special needs, please do not hesitate to contact us. Best regards, Louis Kienne Hotel Management
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Rimah y.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 17 week(s) ago

very satisfying especially the swimming pool, the room atmosphere is also very clean and comfortable. next time come here again..
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2 people find it helpful

Accommodation's Reply
14 Jan 2025
Thank you for your positive review on the app! We are very happy to know that you were satisfied with your stay at Louis Kienne Hotel, especially with our swimming pool and the clean and comfortable atmosphere of the room. Comments like this really motivate us to continue to provide the best service. We look forward to welcoming you back on your next visit! If there is anything we can prepare to make your visit even more special, please do not hesitate to contact us. Best regards, Louis Kienne Hotel Management
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S***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 17 week(s) ago

It was really nice to stay at Hotel Louise Keene. The room was clean, spacious, the bathroom was complete with a bathtub. It was comfortable 🥰👍
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1 people find it helpful

Accommodation's Reply
14 Jan 2025
Thank you for your positive review on the apps. We are very pleased to know that you enjoyed your stay at Louis Kienne Hotel. Cleanliness, comfort, and complete bathroom facilities are indeed one of our priorities to provide the best experience for our guests. Your comments mean a lot to us and are a motivation to continue to maintain high service standards. We look forward to welcoming you back to create more pleasant moments in the future. Should you have any other needs or suggestions, please do not hesitate to contact us. Best regards, Louis Kienne Hotel Management
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h***o
icon-origin-TRAVELOKA

8.3

/10

Reviewed 18 week(s) ago

The birthday boy had asked for a happy birthday sign on the room but it turned out there was nothing on the room. He wanted to give a surprise but it turned out to be a dud even though he had been there several times and it was disappointing. Every time he went there, he gave tissue as it should be until there was nothing left, only a few sheets. All the food was gone without any extra x, this was all a dud.
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1 people find it helpful

Accommodation's Reply
14 Jan 2025
Thank you for sharing your experience with us on the app. We are very sorry to hear that your experience this time did not meet your expectations, especially regarding the special request for a birthday surprise, the availability of amenities such as tissues, and the service in the breakfast area. We understand how important special moments and comfort are during your stay, and we apologize for the inconvenience you experienced. Your feedback is very valuable to us, and we will immediately pass this on to the relevant team for evaluation and improvement, so that the experience you mentioned will not be repeated in the future. We look forward to welcoming you back to Louis Kienne Hotel and providing you with a much better and more satisfying experience. If there is anything else you would like to convey or any special needs for your next visit, please do not hesitate to contact us directly. Best regards, Louis Kienne Hotel Management
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