This is my fourth time staying at the Santika Hotel, but this time at the Bukit Tinggi Santika Hotel and I was surprised that it was different from the Santika Hotel where I usually stay in other cities. In terms of service, cleanliness, and the smell of the hotel, of course it is not more comfortable. From the beginning we arrived at night in the lobby, there were no security guards or the usual receptionists so we were confused about where the lobby was so our car was parked in circles. The second time I happened to have a baby and at that time I was waiting for my husband in the lobby who was parking the car, well there was a man who was smoking even though it was clearly a no-smoking area and the man asked several employees in the lobby. oh is this a no-smoking area? and the employee replied that it's okay at night, sir. what?? finally I and the baby just moved away from the man. The bed was also a bit hard. Even though in terms of price it is the same as the Medan Santika Hotel, but in terms of quality it is quite different. Hopefully it can be input so that the Bukit Tinggi Santika Hotel is better. Thank you 🙏🏻