Dear Guest, We would like to thank you for your time to convey your complaint, we strive to provide the best service to every guest, but clearly we failed to meet your expectations. Regarding Request Type bed, we can accommodate orders seeing the availability of rooms on the day of arrival. We apologize if it has made you feel uncomfortable and we will make the necessary evaluations and changes and ensure the best service for your future visits. We will welcome you back on your next arrival. We Heart you, All Nite And Day Yogyakarta.