At the beginning I was given Familyroom 103, the AC wasn't cold, the heater wasn't on. The technician fixed the heater in the bathroom for almost 30 minutes, pacing back and forth was really annoying. Finally moved to room at 8pm. It was a hassle moving because I brought 3 small children with a lot of stuff 🥴. In the new room it was dusty, the sink was dirty with black spots like it had never been cleaned, the toilet was difficult to flush. Why aren't the rooms checked first, before being given to customers? Breakfast with beef soup, the meat is really tough, can't be eaten. Dirty swimming pool. It turned out that when I checked out, the staff said that there was no TV remote, even though I didn't turn on the TV at all. I was detained for almost 30 minutes because they couldn't find the TV remote, I swear. You feel like a thief, especially since I brought 3 small children. Finally I said, just unpack my suitcase. Instead of having to wait until sometime. In the end, he said the remote was found and slipped. 😤. Why didn't the staff do a thorough search first? Before customer info? I swear, my recent staycation was very uncomfortable. Maybe because the service is bad, it makes the hotel quiet. Because customers don't want to come back because they are disappointed. This is my first and last stay at this hotel.