very sorry, starting from the receptionist who was not responsive, at first I ordered a suite type room, the AC was not cold, the room facing west was very stuffy and hot from the sun, until the next day I moved, I had moved rooms, the worst thing was that the lights went out, the hotel did NOT HAVE A GENERATOR, there was even an electricity repair where it went out for hours, the guest was told to move and find another hotel, the funds were refunded, it was not a problem with the refund but the ethics in customer service were very 0. VERY DISAPPOINTED, I could not take a shower, pray, etc., it was too hot in the room