8.5
Very Good
From 73 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.7
Meal
8.7
Location
8.7
Service and Facilites
8.7
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Hotel Area (1)
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Traveler Reviews Grand Samota hotel
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Customer reviews
IW
Indah W.
Staycation
10.0
/10
Reviewed 36 week(s) ago
The best staycation, friendly receptionist, recommended.
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W***u
Leisure
9.1
/10
Reviewed 45 week(s) ago
+1. Strategic location (near Alfamart, near Samota Bridge, near Car Freeday. 2. Hotel staff service is good, friendly and full of smiles. 3. Rooms for UK superior are quite good and clean (but there was 1 cockroach that entered the room, maybe from the gap in the room door) 4. The bathroom is clean, although the door and some of the rooms use transparent + blurred glass, maybe some people will be uncomfortable 5. The cafe and bar are quite complete and their service is friendly (breakfast can be delivered to the room).
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SE
Syafiqa E.
Staycation
9.4
/10
Reviewed 47 week(s) ago
friendly staff, good location near cfd place
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becik p.
6.0
/10
Reviewed 88 week(s) ago
Poor breakfast. So he has to choose breakfast, there is a menu package. The bathroom uses transparent glass. So if you share a room with other people it is very uncomfortable.
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1 people find it helpful
As
Anita s.
9.7
/10
Reviewed 103 week(s) ago
Comfortable and quiet good for holding meetings with business colleagues.
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1 people find it helpful
TS
Titin S.
8.5
/10
Reviewed 128 week(s) ago
Service is pretty good. The rooms are also comfortable. It's ok lah.
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1 people find it helpful
Dk
Dewa k. k.
10.0
/10
Reviewed 138 week(s) ago
Very good hotel, best service from check in to check out from all staff. Adjust the price. Please keep it up to all. Never disappointed staying at this hotel. Only one minus from this hotel and advice is also from me (I have experienced several times staying at this hotel) I beg for the tap water to have a slightly unpleasant smell / smell (hopefully it can be a concern).
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lt
lorencia t.
7.2
/10
Reviewed 139 week(s) ago
Dengan harga 500 ribuan tolong dong breakfastnya dibanyakin. Setiap hotel harusnya ada water heater susah juga buat kopi atau pop mie di malam hari. Staff sih ramah semua. Banyak staff ya.
4 people find it helpful
LIENCHE
9.1
/10
Reviewed 144 week(s) ago
The room is good, unfortunately the standard room doesn't have a hot water heater to make tea. With that price, the standard is expensive. There should be. It is part of the room facilities should be.
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S
Salwa
9.7
/10
Reviewed 155 week(s) ago
Just perfect few days! Room service f&b affordable. Staff are nice and helpful! Will be back soon!
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Santos W.
8.5
/10
Reviewed 165 week(s) ago
The room was good, and very friendly staff.
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Sri Hamdanni
10.0
/10
Reviewed 168 week(s) ago
Hotel di kawasan Samota, di hotel masih baru, pelayanan ramah, AC dingin, gratis antar jemput bandara.
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Dk
Dewa k. k.
10.0
/10
Reviewed 168 week(s) ago
The service is very satisfying, from check in to check out. All staff serve wholeheartedly. Please maintain, as guests, this kind of service is what we always expect when staying at a hotel.
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1 people find it helpful
Amos
9.1
/10
Reviewed 173 week(s) ago
One of the hotel recommendations in Sumbawa is great. It hasn't been around for too long, so the hotel is still nice and clean. For room facilities there are: - AC (not cold) - TV. - wifi. - bed cover. - water heater. - coffee maker. - mineral water. - cupboard. For hotel facilities, there is a restaurant and meeting room. All the hotel staff are friendly and all the food and drinks are really good. If you go to Sumbawa, you can stay here again.
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Rimas I. K.
9.7
/10
Reviewed 179 week(s) ago
Thank you for the service, especially your"candra CS"is the best.
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SS
Susi S.
8.5
/10
Reviewed 182 week(s) ago
The overall staff is very friendly and helpful, the rooms and areas outside the rooms are clean. The drawback is that when we stay for days, towels and pillowcases and sheets are not replaced even though we have asked the staff to be replaced but still not replaced.
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4 people find it helpful
Accommodation's Reply
08 Nov 2021
Dear Mrs. Susi,
Our warmest regards from Grand Samota Hotel.
Previously, we thank you for taking the time to write comments and input for our hotel. During the covid19 pandemic, hotels are required to provide extraordinary services and implement the New normal, one of which is our hotel program "Green Hotel", or the application of sustainable environmental, where the use of linen can be maximized, one of which is the use of towels, and the hotel will do its best to fulfill guest requests, one of which is changing linens, we apologize for the inconvenience, we will always be committed to providing the best service to all our customers.
waiting for your mother to come back.
Thank you
Wahyu-Hotel Manager
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Nur A. S.
10.0
/10
Reviewed 188 week(s) ago
Brand new hotel, clean, comfortable and reasonable price. Close to the airport, city, there is live music and good coffee and beautiful lateart. I ordered seafood capcay according to the menu, but what came out was chicken capcay so make sure what you order for the next. But thats fine. The staff is smiling and thanks to Jodi, who was very very helpful during his stay there. There is a 15% discount voucher for a very interesting restaurant.
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1 people find it helpful
Nur A. S.
10.0
/10
Reviewed 189 week(s) ago
Overall good, the rooms are clean and comfortable. Food and coffee was good. There is a 15% diacount for Foods and Beverages. The GM is friendly, the staff is very smiling. Special for Jodi Tamrin, thank you for helping a lot during your stay there. The hotel is really recommended. Will stay there for next vacation.
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Accommodation's Reply
20 Sep 2021
Dear Ibu Nur
Warmest Greeting from Garand Samota Hotel.
Thank you for choosing to stay with us and taking the time to highlight our wonderful services, a great way to start the day, looking forward to welcoming you back.
Best Regards
Wahyu Fauzi
Hotel Manager- Grand Samota Hotel
Rusdianto
8.5
/10
Reviewed 189 week(s) ago
Saya senang menginap di Hrand Hotel Sakita.
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KM
Katharina M. D. P.
9.7
/10
Reviewed 194 week(s) ago
Hotel baru, bersih, staf ramah, owner juga ramah. Pasti kembali kesana lagi saat ada perjalanan bisnis.
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Accommodation's Reply
19 Aug 2021
Dear Mrs. Katharina
Our warmest regards from the Grand Samota Hotel, thank you for your trust in choosing our hotel for your mother and family to stay while in Sumbawa, thank you, because you have taken the time to write a review, we are committed to continuing to provide the best service, we are waiting for your next arrival in Sumbawa. our hotel
Best Regards
Revelation Fauzi
Hotel Manager
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