8.3
Very Good
From 1,187 reviews
Provided by travelers on
Cleanliness
8.2
Room Comfort
8.2
Meal
8.1
Location
8.7
Service and Facilites
8.4
People often mention about Goldvitel Hotel Surabaya
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Distance to City Center (86)
Bedroom (72)
Staff Friendliness (71)
Ambiance (69)
Bathroom (60)
Wifi (51)
Accessibility (50)
Hotel Area (50)
Taste (48)
Room Space (47)
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Traveler Reviews Goldvitel Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
AH
Andy H.
Leisure
10.0
/10
Reviewed 2 day(s) ago
awesome hotel with the complete entertainment....
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Accommodation's Reply
24 Apr 2025
Dear Mr. Andy H., Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving the impression of an awesome hotel with complete entertainment. The experience of Mr./Mrs. and his family when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain good quality in terms of property and service. We hope that Mr./Mrs. and his family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Best regards, Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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jc
justin c. s.
Staycation
10.0
/10
Reviewed 2 day(s) ago
Friendly staff and strategic location.
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Accommodation's Reply
23 Apr 2025
Dear justin c. s.,
Warmest Greeting from Goldvitel Hotel Surabaya, Thank you for your kind review about your recent stay at Goldvitel Hotel Surabaya Surabaya! My team and I are pleased that you had an wonderful time here - it's our pleasure to read our Guests are satisfied with our services. We looking forward to welcome you back on your next visit to Goldvitel Hotel Surabaya!.
Sincerely yours.
Hari Susilo. Room Division Manager. Goldvitel Hotel Surabaya
e***a
8.5
/10
Reviewed 4 day(s) ago
good choice , good experience 🫰🏻
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Accommodation's Reply
23 Apr 2025
Dear e***a,
Warmest Greeting from Goldvitel Hotel Surabaya, Thank you for your kind review about your recent stay at Goldvitel Hotel Surabaya Surabaya! My team and I are pleased that you had an wonderful time here - it's our pleasure to read our Guests are satisfied with our services. Thanks again & looking forward to welcome you back on your next visit to Goldvitel Hotel Surabaya!.
Sincerely yours.
Hari Susilo. Room Division Manager. Goldvitel Hotel Surabaya
l***a
Leisure
8.0
/10
Reviewed 4 day(s) ago
The sheets were not changed, there was hair on the bed, the bathroom smelled.
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1 people find it helpful
Accommodation's Reply
21 Apr 2025
Dear Mr./Mrs. I*a, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your criticism and input and also for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel, we apologize if there is anything that is not pleasing to you and your family during your stay with us, especially the cleanliness of the room, we will be more intensive in conducting more detailed checks for the comfort of all guests, Thank you for your input and suggestions. Your family's experience when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain good quality in terms of property and service, We hope that you and your family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Greetings. Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
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S***i
Business
9.1
/10
Reviewed 5 day(s) ago
So far okay, the service is satisfactory, it's just that the room has a bit of poor circulation, the bathroom is not comfortable and smells a bit, the lift doesn't have air conditioning, other than that I'm very satisfied.
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Accommodation's Reply
20 Apr 2025
Dear Mr./Mrs. S*i, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your criticism and input and also for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel, we apologize if there is anything that is not pleasing to you and your family during your stay with us, especially regarding the humidity of the room, we will immediately follow up by doing special treatment in the room for the comfort of all guests, Thank you for your input and suggestions. Your experience with your family when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain good quality in terms of property and service, We greatly hope that you and your family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Regards. Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
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a***h
10.0
/10
Reviewed 1 week(s) ago
friendly and pleasant staff, rooms are also clean
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Accommodation's Reply
21 Apr 2025
Dear Mr./Mrs. A*h, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving the impression that the hotel staff is friendly and pleasant, the rooms are also clean. The experience of Mr./Mrs. and his family when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain good quality in terms of property and service. We hope that Mr./Mrs. and his family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Greetings. Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
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a***h
Staycation
10.0
/10
Reviewed 1 week(s) ago
hotel staff is friendly and helpful
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1 people find it helpful
Accommodation's Reply
17 Apr 2025
Dear Mr./Mrs. A*h, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving the impression that the hotel staff is friendly and helpful. The experience of Mr./Mrs. and family when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain good quality in terms of property and service. We hope that Mr./Mrs. and family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Regards. Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
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G***g
Leisure
10.0
/10
Reviewed 1 week(s) ago
Very nice and comfortable, the food is also delicious.
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Accommodation's Reply
15 Apr 2025
Dear Mr./Mrs. G*g, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving a very good and comfortable impression, the food is also delicious. The experience of Mr./Mrs. and family when visiting Goldvitel Hotel Surabaya makes us enthusiastic to maintain good quality in terms of property and service, We hope that Mr./Mrs. and family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Greetings. Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
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C***e
Staycation
8.8
/10
Reviewed 2 week(s) ago
the room is filled with noise from the cafe..... the adult pool is too deep, there should be steps on the side
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Accommodation's Reply
16 Apr 2025
Dear Mr./Mrs. C*e, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel. We apologize for the inconvenience related to soundproofing, and we have explained this at the initial check-in registration that our hotel is an entertainment hotel which will definitely still be heard music to some rooms and regarding this all guests can understand. The experience of Mr./Mrs. and family when visiting Goldvitel Hotel Surabaya makes us enthusiastic to maintain good quality in terms of property and service, We greatly hope that Mr./Mrs. and family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Regards. Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
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BEMBY E. I.
10.0
/10
Reviewed 2 week(s) ago
Worth it, I've stayed here 4 times.
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Accommodation's Reply
16 Apr 2025
Dear Mr./Mrs. Bemby E. I, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving the impression of being worth it and having stayed at Golfvitel 4 times, thank you for being our repeater guest. The experience of Mr./Mrs. and family when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain good quality in terms of property and service. We hope that Mr./Mrs. and family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Greetings. Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
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N***s
Leisure
8.8
/10
Reviewed 2 week(s) ago
The ambience is amazing, but I happened to get a room with a broken bathroom handle. So I had to be careful not to get locked inside. Other than that, everything is safe and good👍
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1 people find it helpful
Accommodation's Reply
17 Apr 2025
Dear Mr./Mrs. N*s, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation, criticism and input and also for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel, we apologize if there is anything that is not pleasing to you and your family during your stay with us, especially regarding our interior facilities, we apologize for the negligence of this matter and we will immediately follow up on the replacement immediately for the comfort of all guests, Thank you for your input and suggestions. The experience of you and your family when visiting Goldvitel Hotel Surabaya makes us enthusiastic to maintain good quality in terms of property and service, We greatly hope that you and your family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Greetings. Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
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K***s
10.0
/10
Reviewed 2 week(s) ago
Thank you for your excellent and very comfortable service.
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1 people find it helpful
Accommodation's Reply
14 Apr 2025
Dear Mr./Mrs. ke*s, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving an impression of great service and very comfortable. The experience of Mr./Mrs. and family when visiting Goldvitel Hotel Surabaya makes us enthusiastic to maintain good quality in terms of property and service. We hope that Mr./Mrs. and family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Greetings. Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
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H***n
Leisure
9.1
/10
Reviewed 2 week(s) ago
nice hotel, great location and worthed for the price
2 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear H***n,
Warmest Greeting from Goldvitel Hotel Surabaya, Thank you for your kind review about your recent stay at Goldvitel Hotel Surabaya Surabaya! My team and I are pleased that you had an wonderful time here - it's our pleasure to read our Guests are satisfied with our services, we do apologize for the inconvenience regarding the AIr Condition, soon we directly repair. Thanks again & looking forward to welcome you back on your next visit to Goldvitel Hotel Surabaya!. Sincerely yours. Hari Susilo. Room Division Manager. Goldvitel Hotel Surabaya
A***a
Leisure
6.3
/10
Reviewed 2 week(s) ago
The room window was not fitted with transparent white curtains so there was no filter for sunlight to enter, especially since the room faced west and was very hot at noon check-in time.
Complained to the management, initially saying that the room was like that, I was surprised that the answer was like that, just leave it as it is. Even though in the photos they marketed there were white curtains. When I said I wanted a bad review, they tried to find spare curtains.
About half an hour I wasted time waiting for certainty, I couldn't do anything, I didn't dare to unpack my suitcase, I didn't dare to move my things.
After a while the officer came to install the white curtains, meaning there were curtains but they deliberately didn't install them and provided a room that wasn't ready for the customer. After they were installed, I could only laugh because the curtains were also different on the right and left. I could only think to myself, what kind of 4-star hotel is this.
There were also many defects in the room, damp walls, almost broken cupboards, broken toilet mirrors. This should be a 3-star hotel, not a 4-star hotel
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1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Mr./Mrs. A*a, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your criticism and input and also for taking the time to share your experience during your stay and also for giving us a score to improve at Goldvitel Hotel Surabaya during your stay at our hotel, we apologize if there is anything that is not pleasing to you and your family during your stay with us, especially regarding our interior facilities, we apologize for the negligence of this matter and we will immediately follow up on replacing the new vitras for the comfort of all guests, Thank you for your input and suggestions. Your experience with your family when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain good quality in terms of property and service, We greatly hope that you and your family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Regards. Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
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B***r
Staycation
9.4
/10
Reviewed 2 week(s) ago
One of the best hotels in Surabaya, close to TP, very cheap price for an area close to TP, adult swimming pool that meets my expectations in terms of depth. Awesome
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1 people find it helpful
Accommodation's Reply
11 Apr 2025
Dear Mr./Mrs. B*r, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving the impression of one of the hotels in Surabaya close to TP, adult swimming pool as expected. The experience of Mr./Mrs. and family when visiting Goldvitel Hotel Surabaya makes us enthusiastic to maintain good quality in terms of property and service, We greatly hope that Mr./Mrs. and family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Greetings. Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
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F***z
Business
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and the food is very delicious.
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2 people find it helpful
Accommodation's Reply
14 Apr 2025
Dear Mr./Mrs. F*S, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving the impression that the hotel staff is friendly and the food is very delicious. The experience of Mr./Mrs. and his family when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain good quality in terms of property and service. We hope that Mr./Mrs. and his family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Regards. Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
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F***x
Transit
8.8
/10
Reviewed 2 week(s) ago
fast check in process, room is quite clean, only limited parking
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1 people find it helpful
Accommodation's Reply
11 Apr 2025
Dear Mr./Mrs. F*x, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving the impression of a fast check-in process, the room is quite clean. The experience of Mr./Mrs. and family when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain good quality in terms of property and service. We hope that Mr./Mrs. and family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Regards. Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
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SP
Saskia P.
9.7
/10
Reviewed 3 week(s) ago
Top service! Valet parking, clean room and provided snacks, very friendly staff. But unfortunately the breakfast is not very varied, maybe in the future the menu can be added so that the taste is all okay.
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1 people find it helpful
Accommodation's Reply
10 Apr 2025
Dear Mrs. Saskia, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your criticism and input and for taking the time to share your experience during your stay and for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel. We apologize if there is anything that is not pleasing during your stay regarding the breakfast menu and its variations, from this input we will immediately make improvements regarding the new menus that will come along with our focus on the taste of the food to add value to our guests. Your family's experience when visiting Goldvitel Hotel Surabaya has inspired us to maintain good quality in terms of property and service. We hope that you and your family can return to our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Greetings. Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya.
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D***a
8.5
/10
Reviewed 3 week(s) ago
comfortable, clean and friendly motorbike parking
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Accommodation's Reply
11 Apr 2025
Dear Mr./Mrs. D*a, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving a comfortable, clean and friendly impression. Your family's experience when visiting Goldvitel Hotel Surabaya has inspired us to maintain good quality in terms of property and service. We hope that you and your family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Regards. Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
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A***f
9.7
/10
Reviewed 3 week(s) ago
The service is really cool, I recommend staying here with your family.
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Accommodation's Reply
07 Apr 2025
Dear Mr./Mrs. A*f, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving a really cool impression of the service and recommended stay at Goldvitel. The experience of Mr./Mrs. and family when visiting Goldvitel Hotel Surabaya makes us enthusiastic to maintain good quality in terms of property and service. We hope that Mr./Mrs. and family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Greetings. Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
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Number of reviews per page
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