Overall Ratings & Reviews Hotel Bintang Baru

Comfort and clean. Safe parking and easy check-in and check-out.

10 star friendly room service and receptionist❤️

Hope the hotel gets renovated as it is a great concept

The hotel staff is very friendly & quick to help. The food is also delicious.

the hotel staff is very friendly.. access to shopping centers is close.. the atmosphere is nice..

The room is very clean, the facilities work well, the AC is super cold.

Almost every week I stay at this hotel, but now I am very disappointed after the new board of directors from Aston who implemented new rules without seeing the many shortcomings of this hotel. For example, the wifi is very bad, the hot water often goes out, the hot water does not automatically turn on, you have to call the front office to turn it on. The closet is dirty, the sheets smell musty, the blankets are full of holes, the pillowcases smell musty, there is no CCTV near the room hallway so the room is often knocked on by unknown people. Security is not optimal. There is no bellboy in the lobby. Hotel prices have increased but are not in accordance with the poor hotel facilities and services. Please ask the owner and all directors if they implement new rules, it seems they have to correct themselves first.

Staff is nice, friendly, adjust everything

Hotel was good. Staff was friendly good attitude and good knowledge. It was. Good to stay with this hotell. Dan for sure to will be back

The hotel staff is friendly. The room is neat and clean.

Nice hotel btw. But far from shops like Indomaret and others

It's quite comfortable, it's a shame that the room still has an old TV, the food isn't very tasty, the chicken vermicelli tastes like it's going to go stale

friendly n fast service food menu choices are okay n breakfast is delicious n the service is friendly

Very shabby, more precisely a dimly lit hotel. Already booked VIP again.

please strengthen the wifi. thank you

All facilities are satisfactory. The check-in process is very practical and not complicated.

The key still uses a manual key 🤣🤣🤣 There is no lift so everyone goes up and down using stairs. The TV only has local channels with a very blurry picture (ants are all over the TV picture 😑😑😑) the bed sheets don't seem to have been changed, there are lots of stains (like liquid that has dried up) the worst: at night try going down to the lobby, oh my goodness one The lobby room was full of cigarette smoke until it looked like it was foggy because there were lots of gentlemen chatting while smoking but there was no air circulation, it really felt like the room had been fogged🤣🤣🤣. But the receptionist was really friendly👍👍👍 hopefully in the future it can be even better 👍👍👍. Just a suggestion, maybe you could put a glass wall divider in the lobby, so that the access road to the reception and to the rooms and the restaurant can be separated, so other guests are not disturbed by the haze of cigarette smoke from people in the restaurant which is really as bad as it gets. that's the smoke

The condition of the bed sheets and pillows are very dull and dirty, plus the smell of the mattress and pillows is very pungent. And the towels are also dirty and smelly.

The room is quite a rundown with only local channels.

Bersih pelayanan ramah suasana sejuk.