Traveloka (514)
8.4
Very Good
From 514 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.3
Meal
8.1
Location
8.4
Service and Facilites
8.4
People often mention about Nine Hotel
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Bedroom (18)
Staff Friendliness (15)
Bathroom (12)
Distance to City Center (11)
Ambiance (11)
Room Space (7)
Accessibility (6)
Check-in/out Time (6)
Surroundings (5)
Family Friendly (5)
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Traveler Reviews Nine Hotel
Number of reviews per page
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40
Customer reviews
R***s
8.5
/10
Reviewed 8 hour(s) ago
This is my 2nd time staying. Although the room is small, it is neat and comfortable. Suitable for those in transit. It's just that sometimes when the bathroom door is open, the smell from the bathroom drain comes out into the room. Maybe it needs to be checked why the smell can come out. The rest is okay 👍
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A***S
8.2
/10
Reviewed 5 day(s) ago
Overall oke, bersih amenities lengkap, petugas cukup ramah, security ramah. Kamar dpt yg tanpa jendela tp gpp, kekurangan cm ac nya kurang dingin kalo menurut sy dan air panas untuk mandi hanya berjalan 1x pas malam, paginya tidak bisa dipakai lagi.
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M***d
8.5
/10
Reviewed 6 day(s) ago
very cool, very supportive atmosphere
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CF
Chelsea F. D.
Transit
9.4
/10
Reviewed 2 week(s) ago
great location near to coffee and bakery shop, also near to the city center, lovely place to stay huge bed fit 2 adult and 1 toddler. love the hotel's design, smells good.
staff was helpful and friendly.
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h***a
9.4
/10
Reviewed 10 week(s) ago
Overall good, but the shower needs more attention.
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2 people find it helpful
S***q
Staycation
8.5
/10
Reviewed 10 week(s) ago
The hotel is clean and the staff are friendly, unfortunately when I stayed the lift couldn't be used.
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2 people find it helpful
Y***i
8.1
/10
Reviewed 12 week(s) ago
The front staff/receptionist was not very friendly, when I wanted to check out they were not communicative. I was left standing, until I asked if it was done yet, sir? It turned out they were waiting for news from other staff about checking the room. The room atmosphere was comfortable
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1 people find it helpful
m***a
Leisure
9.1
/10
Reviewed 12 week(s) ago
The hotel staff is friendly. The room is comfortable.
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Accommodation's Reply
01 Feb 2025
Warm greetings from Nine Hotel Palembang. Thank you Mr. / Mrs. M*a for taking the time to give a review to Nine Hotel Palembang. We hope that you can visit again either for business or vacation with your family. Warm regards Management of Nine Hotel Palembang
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S***I
5.4
/10
Reviewed 12 week(s) ago
The hotel room bed was not clean, there were cockroaches climbing into the bed, and there were lots of drain flies around the bathroom walls.
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Accommodation's Reply
01 Feb 2025
Warm greetings from Nine Hotel Palembang. Thank you Mrs. S*l for taking the time to give a review to Nine Hotel Palembang. We also apologize for the inconvenience during your stay, what you reviewed will be fixed and followed up in the future so that it can be even better. We have also tried to follow up on your complaint about the room you occupied which made you uncomfortable. Thank you. Warm greetings from Nine Hotel Palembang Management
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Y***a
Staycation
5.0
/10
Reviewed 13 week(s) ago
Highly not recommended! The room is already cramped, the toilet smells! The elevator is broken, can only use the stairs and minimal staff! The service is also very bad. I am a woman carrying a lot of super heavy stuff, eh the male staff just watched. He said he would help carry the stuff up the stairs when checking in, but in fact he just watched! Just once, I will not stay here again.
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4 people find it helpful
Accommodation's Reply
01 Feb 2025
Warm greetings from Nine Hotel Palembang. Thank you Mrs. Y*a for taking the time to give a review to Nine Hotel Palembang. We also apologize for the inconvenience during your stay, what you reviewed will be fixed and followed up in the future so that it can be even better. Thank you for visiting Nine Hotel Palembang. Warm greetings from Nine Hotel Palembang Management
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W***y
Leisure
9.4
/10
Reviewed 13 week(s) ago
suitable for family family room
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Accommodation's Reply
01 Feb 2025
Warm greetings from Nine Hotel Palembang. Thank you Mrs. W*y for taking the time to give a review to Nine Hotel Palembang. We hope that you can visit again either for business or vacation with your family. Warm greetings from Nine Hotel Palembang Management
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F***a
10.0
/10
Reviewed 14 week(s) ago
The bed is comfortable and clean so you feel at home here.
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Accommodation's Reply
01 Feb 2025
Warm Greetings from Nine Hotel Palembang. Thank you Mr./Mrs. F*a for taking the time to give a review to Nine Hotel Palembang. We hope that you can visit again either for business or vacation with your family. Warm Regards from Nine Hotel Palembang Management
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H***h
Leisure
9.4
/10
Reviewed 15 week(s) ago
The hotel staff is friendly and helpful during check in and check out, the room is clean, the AC is cold, the bathroom is clean, the water is flowing smoothly, the surrounding conditions are comfortable, the service is very good.
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1 people find it helpful
Accommodation's Reply
01 Feb 2025
Warm greetings from Nine Hotel Palembang. Thank you Mr./Mrs. H*h for taking the time to give a review to Nine Hotel Palembang. We hope that you can visit again either for business or vacation with your family. Warm regards from Nine Hotel Palembang Management
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I***l
Leisure
10.0
/10
Reviewed 16 week(s) ago
clean and comfortable room, fast friendly
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2 people find it helpful
s***a
6.8
/10
Reviewed 17 week(s) ago
Stayed in room 103, the bathroom tap was broken, there was very little soap.
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2 people find it helpful
F***y
Transit
8.4
/10
Reviewed 18 week(s) ago
Unfortunately, there were cockroaches in the room when I stayed there.
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1 people find it helpful
W***y
Staycation
8.7
/10
Reviewed 19 week(s) ago
The hotel staff is very friendly. Even though the elevator is being repaired, our suitcases were still helped to be brought to our respective rooms. But there are a few minuses in the room, which are some of the bed sheets in the room are dirty and the room space is a bit limited
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1 people find it helpful
D***a
9.1
/10
Reviewed 23 week(s) ago
The hotel staff is friendly and the facilities could be improved.
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2 people find it helpful
Accommodation's Reply
25 Nov 2024
Warm Greetings from Nine Hotel Palembang. Thank you Mr./Mrs. D*a for taking the time to give a review to Nine Hotel Palembang. Your input will be improved for the future. Thank you. Warm Greetings. Management of Nine Hotel Palembang
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WK
Wawan K.
Business
6.9
/10
Reviewed 25 week(s) ago
The first time I came here a year ago, it was still good, but it was cramped. But when I came here again, it was disappointing, the lights were dim, the toilet drainage was not good so it smelled, there were very few tissues, and the soap and shampoo were also very little, :(.
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4 people find it helpful
Accommodation's Reply
25 Nov 2024
Warm Greetings from Nine Hotel Palembang, Thank you Mr. Wawan for visiting Nine Hotel Palembang again, we apologize for the inconvenience you experienced during your stay at Nine Hotel Palembang. We will improve your input in the future. Thank you. Warm Greetings. Management of Nine Hotel Palembang
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M***M
Leisure
9.1
/10
Reviewed 26 week(s) ago
Strategic location, not too far from the main road. The hotel staff service is also very friendly. The room size is not too big, but it is quite clean and comfortable. It's just not soundproof from outside entering the room. Clean and fragrant towels. The parking area is inadequate for those who bring their own cars. But security is very helpful for parking.
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1 people find it helpful
Accommodation's Reply
25 Nov 2024
Warm Greetings from Nine Hotel Palembang, Mr./Mrs. M*M, thank you for taking the time to give a review to Nine Hotel Palembang. The input that you have given to Nine Hotel is very helpful for Nine Hotel in the future. We greatly hope that you can visit again either for business trips or vacations with your family. Warm regards. Management of Nine Hotel Palembang
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Number of reviews per page
20
40
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