Mangkuluhur ARTOTEL SUITES

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Overall Ratings & Reviews Mangkuluhur ARTOTEL SUITES

Traveloka (1.628)
Other sources (36)
8,8
Very Good
From 1.628 reviews
Provided by travelers on
Cleanliness

8,8

Room Comfort

8,8

Meal

8,7

Location

9,1

Service and Facilites

8,7

People often mention about Mangkuluhur ARTOTEL SUITES
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Room Space (115)
Staff Friendliness (113)
Distance to City Center (112)
Ambiance (104)
Bedroom (103)
Bathroom (100)
Taste (100)
Variety (100)
Accessibility (96)
Hotel Area (95)
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Traveler Reviews Mangkuluhur ARTOTEL SUITES

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40
Customer reviews
N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 day(s) ago
5 star hotel but affordable price… and satisfying everything
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Siti R. A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 day(s) ago
The hotel is nice, the rooms are comfortable and clean. For those bringing children, there's a kids club.
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D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
It was a great stay here, the location is very strategic, the breakfast menu is varied and the room is very spacious.
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A***a
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
Huge space for the room, comfortable also!
1 people find it helpful
Herry S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 2 week(s) ago
The reception staff was rude and their explanations were like they had to do it or not.
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1 people find it helpful
K***n
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
I'm always happy staycation in this hotel with my partner. I would love to recommend you guys stay in here, hospitality very good… keep working on it!
1 people find it helpful
A***y
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
The service is good, clean and the room is quite nice, but unfortunately there is a leak in the toilet, but overall it is great, the breakfast is recommended 👏
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Accommodation's Reply
10 Dec 2025
Dear Valued Guest, Warmest Greetings from Mangkuluhur ARTOTEL suites. Thank you for choosing Mangkuluhur ARTOTEL suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future. We Heart you.
Sindi J.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, polite, the environment is clean and comfortable.
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Accommodation's Reply
06 Dec 2025
Dear Valued Guest, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future. We HeART You, Agung Maulana Asst. Front Office Manager
B***g
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
Strategic location, close to everywhere, comfortable rooms, cozy bar, perfect for meet ups
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2 people find it helpful
Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Warmest Greetings from Mangkuluhur artotel suites! Thank you for choosing Mangkuluhur artotel suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future. We Heart you, Zefanya Ceria. Duty Manager
Ni ketut a.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
Even though I filled in the information for 3 people, the photo details show the sofa being filled with a blanket, but when I arrived, there was no extra bed, even though I had booked an extra bed for 3 people ☹️
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Accommodation's Reply
02 Dec 2025
Dear Mrs. Ni Ketut A., Warmest Greetings from ARTOTEL Suites Mangkuluhur - Jakarta! Thank you for sharing your recent experience with us. We appreciate your feedback and apologize for any inconveniences you encountered during your stay. We apologize for the issues that you mentioned and we assure you that we are taking steps to address these matters promptly. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. We HeART You, Agung Maulana Asst. Front Office Manager
T***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Recommended city hotel, staff is very friendly, but access to parking was a bit confusing because there was no information at reception or security, coincidentally my check-in time was 1:00 am
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Accommodation's Reply
06 Dec 2025
Dear Valued Guest, Warmest Greetings from ARTOTEL Suites Mangkuluhur - Jakarta! Thank you for sharing your recent experience with us. We appreciate your feedback and apologize for any inconveniences you encountered during your stay. We apologize for the issues that you mentioned and we assure you that we are taking steps to address these matters promptly. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. We HeART You, Agung Maulana Asst. Front Office Manager
Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,6
/10
Reviewed 5 week(s) ago
There was a loss incident in the hotel room, the hotel staff promised to check the CCTV but for several days there was no update and every time they called, the staff always changed.. so the handling was not good.. disappointing even though the location was good and I liked the facilities..
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1 people find it helpful
Accommodation's Reply
20 Nov 2025
Dear Valued Guest., Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your stay. After long investigation, unfortunately we didn't find the item you lost in our property. We will continue the investigation process through our CCTV camera's, but please be noted that this process would need more times. We will keep in touch with you for the update. We truly hope to provide you with a more comfortable and enjoyable stay in the future. We look forward to welcoming you back soon. We Heart You, Zefanya Ceria. Duty Manager
nadiatul m.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
A luxury hotel in the heart of Jakarta. It's truly a suite.
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1 people find it helpful
Accommodation's Reply
20 Nov 2025
Dear Nadiatul M, Warmest Greetings from Mangkuluhur artotel suites! Thank you for choosing Mangkuluhur artotel suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future. We Heart you, Zefanya Ceria. Duty Manager
w***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 6 week(s) ago
I stayed at this hotel for 2 days for BLACKPINK's DEADLINE WORLD TOUR concert. The room was very comfortable, the staff were friendly, it was close to GBK, and I think the price was really worth it for the spacious room. If I go back to Jakarta, I will stay at ARTOTEL SUITES again🖤🥰
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Accommodation's Reply
19 Nov 2025
Dear Valued Guest, Warmest Greetings from Mangkuluhur artotel suites! Thank you for choosing Mangkuluhur artotel suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future. We Heart you, Zefanya Ceria Duty Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Had a really wonderful stay here! All the staff is very helpful and nice. Room was great, clean, and spacious. The food was great too! So much variety and all food are tasty! Definitely will come back for another staycation!
1 people find it helpful
Accommodation's Reply
19 Nov 2025
Dear Valued Guest, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future. We HeART You, Agung Maulana Asst. Front Office Manager
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Harry P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The service from the hotel staff was excellent. The room was incredibly clean and comfy. The restaurant food for breakfast was delicious. The swimming pool was kid-friendly. Check-in and check-out were easy. Overall, my stay experience was awesome. Thank you for the hospitality.
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Accommodation's Reply
17 Nov 2025
Dear Mr. Harry P., Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future. We HeART You, Agung Maulana Asst. Front Office Manager
Z***a
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 week(s) ago
A great stop for family or business, it provides great ambiance and activities to do. The location is accessible and close to many buildings and public facilities. The food is great and many healthy options offered, it has a very good coffee, one of the best hotel's coffee by far IMHO!
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Accommodation's Reply
16 Nov 2025
Dear Valued Guest, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future. We HeART You, Agung Maulana Asst. Front Office Manager
A***a
icon-origin-TRAVELOKA
8,8
/10
Reviewed 6 week(s) ago
The hotel is very comfortable and not far from GBK, just a 20-minute walk. Requesting early check-in was not possible because at that time I wanted to watch BP's concert, the rooms were full, it's okay. I also got an upgrade to a premium room, thank you very much, but they said they would contact me via WhatsApp when the room was ready, but in fact there was no WhatsApp (maybe it was very busy because at that time there were also many people who wanted to check in to watch BP). The staff were friendly and helpful, the breakfast was delicious but in my opinion the variety was a bit less interesting, the food that ran out was not refilled quickly, it was left empty for a long time and no one was controlling it so I was lazy to wait. I saw it as if there was a shortage of staff in the restaurant. There were 2 baby cockroaches in the room.
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2 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear Valued Guest., Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your stay. Your feedback is extremely valuable and helps us improve our facilities and services. As a token of our appreciation for your understanding, we would be delighted to offer you Dinner for 2 person on your next visit. We truly hope to provide you with a more comfortable and enjoyable stay in the future. We look forward to welcoming you back soon. We Heart You, Zefanya Ceria. Duty Manager
K***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,7
/10
Reviewed 7 week(s) ago
The staff is responsive, but the rooms are dark and lack maintenance.
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest , Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your stay. Your feedback is extremely valuable and helps us improve our facilities and services. As a token of our appreciation for your understanding, we would be delighted to offer you a free late checkout until 14:00 on your next visit. We truly hope to provide you with a more comfortable and enjoyable stay in the future. We look forward to welcoming you back soon. We Heart You, Zefanya Ceria Duty Manager
Y***i
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly and the service is also excellent
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Warmest Greetings from Mangkuluhur artotel suites! Thank you for choosing Mangkuluhur artotel suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future. We Heart you, Zefanya Ceria Duty Manager
Number of reviews per page
20
40