Hotel Horizon Batu is strategically located, with easy access to the city center, and is a consistent choice during our vacations in Batu. Highly recommended as a tourist destination and a place for our family to stay.

It's just that when we stayed there were gutters being installed so parking and access were disrupted.

This hotel is very nice, but the parked buses should be arranged better so that they don't block the entrance or exit.

This hotel is very nice, but the parked buses should be arranged better so that they don't block the entrance or exit.

Quite strategically located in Batu City. Overall, it's okay. The only thing that needs renovation is the pool. I walked quite a distance to the back from room 209, up the stairs too. The pool is okay, and the mountain view is also good. It's just that the surrounding building hasn't been renovated. It's covered in moss and looks like an abandoned building. Getting to the pool is a challenge in itself. It's tiring already.

so that it can be improved again.. for food, maybe it can be more varied, taste & friendly for children.. the cleanliness of the hotel area, and also the swimming pool should be given more attention to its cleanliness because it is an area for children.. even though the room is very comfortable, the atmosphere is just not soundproof.. so you can hear the sound of events outside & the location is very strategic, close to everywhere..

I've never given a bad review to a hotel in my life. But this time, it was truly devastating. Imagine, at 1:00 a.m., someone else tried to tap our card to enter our room. It didn't work, so my husband was still on standby. Then, at 1:30 a.m., a customer and a hotel employee managed to enter our room. Luckily, my husband wasn't asleep yet, so he immediately escorted us to the door. Imagine, a customer and another person entering during our break time, and the funny thing is, the hotel employee asked my husband if we were a group, even though we had checked in at 2:00 p.m. Then, the employee said there was a mistake on the part of the front desk in assigning the room number. How can a 4-star hotel issue a wrong card? Questions must be asked about their management system. The hotel never apologized to us; in fact, they only came after I complained to the receptionist at 1:45 a.m. (I have complete proof that I called first). After this incident, we were on high alert and anxious all night. Even though we should be resting at that hour, a fatal incident like this occurred. Imagine if my husband had fallen asleep and we didn't know someone else had entered the room, where would customer privacy be? For your information, until the CO-op process began, the hotel didn't issue an official apology. It wasn't until my CO-op requested a feedback form that the receptionist apologized. It's truly unfortunate that a hotel like Horizon could commit such a fatal act, causing us immaterial losses.

Comfortable for the hotel, suitable for resting.

While I was staying there, on the morning of November 3, 2025, a repairman was banging so loudly on my room that I woke up because the repairs were being carried out next to mine. Fortunately, the staff responded quickly and promptly to my complaint, so the repairman stopped working until check-out time.

Overall, the service was comfortable and satisfactory, but the Wi-Fi was often slow, sometimes connecting, sometimes not. There should also be a mat in front of the bathroom.

Dirty sheets not changed, all stained

Clean and Comfortable Hotel, Friendly Staff, Maximum Service

The provision of comfortable facilities

The hotel is very nice, comfortable, not far from the town square, the location is easy to find, the staff are friendly.

The view is beautiful even though the room is not yet soundproofed to its full potential.

The staff were friendly and helpful even though we checked in late in the morning because we were from out of town.

Very comfortable. Kids friendly. Breakfast menu was so delicious. Very clean, hot water works. The staff is also very friendly. Aaah love it

The hotel is strategic, the room is cozy, the food is delicious, maybe the restaurant was renovated yesterday so they need to manage the breakfast area to make it neater. But overall I love this hotel, will be back again when I have a trip to Batu 🤍

Recommended hotel. Excellent service. Close to Batu town square.

All the staff are very friendly, the place is comfortable and aesthetic, there is a swimming pool too