Dear Mr, Tommy Sidharta Budihardjo,
Om Swastiastu
Warmest greetings from Astera Villa Canggu,
Thank you for taking the time to share your comments following your recent stay at Astera Villa Canggu. It is through valuable feedback such as yours that enables us to constantly monitor and improve our operation.
Evidently you did not receive the standard and facilities that we strive to achieve as a five star establishment and I would ask that you accept my sincere apologies for the shortfall in service standards. Your comments regarding sand, cleanliness, worms in the villas, are duly noted and would like to assure you that we have discussed your comments with all management concerned and every measure has been taken to ensure this type of incident is not repeated in the future.
despite your unfortunate experience, I do hope that we will have the opportunity of welcoming you back to Astera Villa Canggu, so that we may have the chance to show you true Astera hospitality.
With very best regards from Astera Villa Canggu Family,
Ayu Kartika