8.9
Very Good

From 65 reviews

Provided by travelers on
Cleanliness

9.0

Room Comfort

9.1

Meal

8.7

Location

9.2

Service and Facilites

9.1

People often mention about Astera Luxury Resort & Spa Canggu by Ini Vie Hospitality
All
Accessibility (4)
Staff Friendliness (4)
Ambiance (3)
Room Space (3)
Hotel Area (3)
Taste (3)
Surroundings (2)
Family Friendly (2)
Wifi (2)
Bedroom (2)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Astera Luxury Resort & Spa Canggu by Ini Vie Hospitality

Number of reviews per page
20
40
Customer reviews
Qholib G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.7

/10

Reviewed 12 week(s) ago

Highly recommended and worth the price
Translated by Google Icon
See original

Find this review helpful?

Bernard
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 26 week(s) ago

The staff was always friendly and made us feel welcome.

Find this review helpful?

Flynn H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 26 week(s) ago

A wonderful experience overall! I felt truly pampered!

1 people find it helpful

g***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.7

/10

Reviewed 42 week(s) ago

Very comfortable 9/10, only if possible breakfast would be more flexible and have more choices.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
08 Jul 2024
Dear Our Value Guest, Om Swastiastu Warmest Greeting from Astera Resort Canggu by Ini Vie Hospitality Thank you very much for taking a time to share your experience with us, we are glad to know that you are enjoyed your time being with us. We hope to have the pleasure of welcoming you back to Astera Resort Canggu by Ini Vie Hospitality in the near future. Please feel free to reach out to us if you have any special requests or further questions regarding your next stay. Thank you and have a wonderful time Best Regards, Ayu Kartika Villa Manager
Jessy M. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 45 week(s) ago

The hotel staff are very friendly and very helpful. When there are complaints, they are responded to quickly. The rooms are very clean and comfortable. Location close to many places to eat. ✨.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
08 Jul 2024
Dear Jessy M. P, Om Swastiastu Warmest Greeting from Astera Resort Canggu by Ini Vie Hospitality Thank you very much for taking a time to share your experience with us, we are glad to know that you are enjoyed your time being with us. We hope to have the pleasure of welcoming you back to Astera Resort Canggu by Ini Vie Hospitality in the near future. Please feel free to reach out to us if you have any special requests or further questions regarding your next stay. Thank you and have a wonderful time Best Regards, Ayu Kartika Villa Manager
Riky S.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 46 week(s) ago

They have really nice scandinavian setup room. Really recommend to stay here when you plan your honeymoon stay in Canggu.

Find this review helpful?

Accommodation's Reply
08 Jul 2024
Dear Riky S, Om Swastiastu Warmest Greeting from Astera Resort Canggu by Ini Vie Hospitality Thank you very much for taking a time to share your experience with us, we are glad to know that you are enjoyed your time being with us. We hope to have the pleasure of welcoming you back to Astera Resort Canggu by Ini Vie Hospitality in the near future. Please feel free to reach out to us if you have any special requests or further questions regarding your next stay. Thank you and have a wonderful time Best Regards, Ayu Kartika Villa Manager
f***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.0

/10

Reviewed 53 week(s) ago

Nice villa and very pleasant staff, very responsive.
Translated by Google Icon
See original

Find this review helpful?

Gijoto Hadiwijatan
icon-origin-TRAVELOKA

9.7

/10

Reviewed 66 week(s) ago

The room was clean, cozy and big enough for us … breakfast is good and the staff is friendly enough.

1 people find it helpful

Accommodation's Reply
23 Jan 2024
Dear Mr/s Gijoto Hadiwijatan, Om Swastiastu Warm greetings from Astera Resort Canggu Thank you for choosing us as a vacation and rest place for you. We hope that your stay at our place will be memorable for you and your family. If you do not mind kindly give us feedback in order to improve our products and services in the future. Once again we thank you and we will wait for your next arrival at Astera Resort Canggu Kind regards Team Astera Resort Canggu
Virginia I. I.
icon-origin-TRAVELOKA

6.3

/10

Reviewed 87 week(s) ago

There are some blood stains on bed when I was arrived, but when I complained they change the bed sheet soon. To send ourbreakfast to room need extra charge Rp 50.000,-, never find this at other place. No slipper in our room when we arrived, need to ask first. Working isn't working well.

4 people find it helpful

Winston T.
icon-origin-TRAVELOKA

6.1

/10

Reviewed 99 week(s) ago

1. Pelayanan kurang ramah. 2. Elektrikal outdoor & pool rusak, maintenance tidak diperhatikan, mengakibatkan fasilitas terbuang 1 hari/1 malam, bahkan tidak ada permintaan maaf yang sebagaimana mestinya dilakukan oleh hospitality team. 3. Breakfast kurang opsi dan rasa kurang enak.

Find this review helpful?

Accommodation's Reply
14 Jun 2023
Uncle Swastiastu. Winston Tatra. Thank you very much for writing your feedback and it is our pleasure to have you stay with us at Astera Villa Canggu. We would like to offer our Sincere Apologies for the inconvenience that may have been caused by the facilities and we understand that your stay with us was not satisfactory, We have noted all your concerns properly and will follow up accordingly with the relevant department for further improvement to ensure and maintain quality high service and products for all our guests. And we hope that you will give us another chance to make your next visit the best it can be. We hope to welcome you back in the near future. Best regards, Ayu Kartika. Villa Manager.
Translated by Google Icon
See original
Felicia
icon-origin-TRAVELOKA

10.0

/10

Reviewed 104 week(s) ago

Very good, comfortable, close to places to eat.
Translated by Google Icon
See original

2 people find it helpful

Accommodation's Reply
12 May 2023
Dear Mr./s Susan Ana Novianti, Uncle Swastiastu. Warm greetings from Astera Resort Canggu. Thank you for choosing us as a place to vacation and rest for you. We hope that staying at our place will be memorable for you and your family. We will always improve our service to be better so that you can feel more comfortable. Once again we thank you and we will wait for your next arrival at Astera Resort Canggu. Warm regards. Team Astera Resort Canggu.
Translated by Google Icon
See original
Rizky A. M.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 114 week(s) ago

Very recommended villa in Bali, good facilities, spacious and perfect place to stay with friends, all the place clean and tidy. Great staff name dedek really helpful thank you so much.

7 people find it helpful

Accommodation's Reply
04 Mar 2023
Dear Evita Evita Om Swastiastu, Greetings from Astera Villa Canggu – Bali, Thank you so much for having spent your valuable time to post your recent romantic experience with us. Those review that you've mention above are our culture to always give some happiness to our precious guests like you, so it will leaves you a memorable experience during your stay at our villas and we are very glad that you are happy to stay with us. Look forward to welcoming you back sooner your travel brings you back onto Astera Villa Canggu. Best Regards, Ayu Kartika Villa Manager
Roberto S.
icon-origin-TRAVELOKA

5.5

/10

Reviewed 114 week(s) ago

The building where we stayed is new and not finish yet. Still works in progress so noisy from 8am till 9pm and very dirty everywhere. We also had a very bad experience. We woke up and no water at all. We coildn't ahower and coildn't uae toilet at all. The water reatatted after 2 hours.

1 people find it helpful

Accommodation's Reply
04 Mar 2023
Dear Roberto Santoni, Om Swastiastu, Greetings from Astera Canggu – Bali, I would like to thank you to spare your precious time to write a review about your experience at Astera Villa Canggu. This is very important to us to maintain our quality of product and keep us motivated to make improvements in every aspects. Hope you always have a wonderful day and looking forward to welcoming you soon in your future stay at Astera Canggu. Best Regards,
stefani z.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 137 week(s) ago

The villa is unique, the villa design is very instagramable. Quiet comfortable even in the middle of the city.
Translated by Google Icon
See original

2 people find it helpful

Accommodation's Reply
06 Oct 2022
Dear Mr / Mrs Stefani, Om Swastiastu, Warm Greetings from Astera Canggu - Bali, We would like to thank you for staying with us during your holiday in Bali and for the great review. We are happy to know that overall you had a memorable experience with us and it is nice to know that you will come back again to stay with us. I've shared your feedback with the team that made this possible and comments like these will encourage them to strive to be the best at all times. Once again thank you very much for your feedback and we look forward to welcoming you back to Astera Villa Canggu soon. Best regards, Ayu Kartika Villa Manager
Translated by Google Icon
See original
Riikaa T.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 137 week(s) ago

Nice staycation! The service is friendly and the rooms are comfortable and quiet even though they are in the middle of the city, very comfortable for a vacation.
Translated by Google Icon
See original

5 people find it helpful

Accommodation's Reply
04 Oct 2022
Dear New Riga, Om Swastiastu Warm greetings from Astera Canggu Thank you for choosing us as a vacation and rest place for you. We hope that your stay at our place will be memorable for you and your family. We will always improve our services to be better so that you can feel more comfortable. Once again we thank you and we look forward to your next arrival at Astera Canggu. Kind regards, Team Astera Canggu
Translated by Google Icon
See original
Hendra
icon-origin-TRAVELOKA

10.0

/10

Reviewed 141 week(s) ago

Great place and strategic location

3 people find it helpful

Accommodation's Reply
28 Aug 2022
Om Swastiastu Dear Mr/s.Hendra, Warmest Greetings from Astera Canggu, We would like to thank you for your time to write an excellent review and share us your amazing experience stay. We are very delighted to know that you had an amazing stay and it was our pleasure to provide you the best service and leave you a memorable romantic experience. Please do not hesitate to contact directly for any further assistance and we can't wait to welcoming you soon in your future stay at Astera Canggu. Best Regards Ayu Kartika Villa Manager
Dinur Y.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 152 week(s) ago

The best villas! Very cool.
Translated by Google Icon
See original

2 people find it helpful

Accommodation's Reply
10 Jun 2022
Dear Mr. / Mrs. Dinur, About Swastiastu, Warm Greetings from Astera Canggu - Bali, We would like to thank you for staying with us during your holiday in Bali and for the great review. We are happy to know that overall you had a memorable experience with us and it is nice to know that you will come back again to stay with us. I've shared your feedback with the team that made this possible and comments like these will encourage them to strive to be the best at all times. Once again thank you very much for your feedback and we look forward to welcoming you back to Astera Villa Canggu soon. Best regards, Ayu Kartika Villa Manager
Translated by Google Icon
See original
Yuni Y.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 153 week(s) ago

It's nice to be able to stay at this new Villa Vie Hospitality, namely Astera Villa in Canggu, all staff are very kind, all staff are very kind and friendly, cleanliness is very good, location is very good, to HoiAn only need to walk from the Villa, how many hundred meters . Very good for honeymoon, very quiet location
Translated by Google Icon
See original

2 people find it helpful

Accommodation's Reply
10 Jun 2022
Dear Mr / Mrs Yuni, About Swastiastu, Warm Greetings from Astera Canggu - Bali, Thank you very much for taking the time to share your experience. I am very happy to know that we have been able to create an unforgettable experience for you and your family. The whole team will continue to strive to provide the best experience to our guests. Once again thank you very much for your feedback and we look forward to welcoming you back to Astera Villa Canggu soon. Best regards, Ayu Kartika Villa Manager
Translated by Google Icon
See original
Tommy S. B.
icon-origin-TRAVELOKA

5.7

/10

Reviewed 153 week(s) ago

The villa was surprisingly underwhelming. 1. The idea of having sand as a pathway to the rooms is quite ridiculous, as sands went into the room. Everywhere! Even after house keeping, there was still sand on the bed and on the tiles. 2. Cleanliness is questionable, as my friends saw 4 worms inside their bathroom; Further the jacuzzi is disgusting as dirt comes out every time it is turned on. Also, the towels provided within our rooms are just. Change them! 3. The service is below par, even keeping in mind the 4-star establishment-there was no assistance whatsoever with our bags when checking out. 4. People go to Bali usually with the expectation of relaxation and serenity, however the villa was having a construction that is extremely loud reverberating inside our room-in the morning! 5. The room itself is poorly maintained, it feels worn down; The stairway (inside the room) is wobbly. Overall, a shameful experience.
Read More

1 people find it helpful

Accommodation's Reply
27 May 2022
Dear Mr, Tommy Sidharta Budihardjo, Om Swastiastu Warmest greetings from Astera Villa Canggu, Thank you for taking the time to share your comments following your recent stay at Astera Villa Canggu. It is through valuable feedback such as yours that enables us to constantly monitor and improve our operation. Evidently you did not receive the standard and facilities that we strive to achieve as a five star establishment and I would ask that you accept my sincere apologies for the shortfall in service standards. Your comments regarding sand, cleanliness, worms in the villas, are duly noted and would like to assure you that we have discussed your comments with all management concerned and every measure has been taken to ensure this type of incident is not repeated in the future. despite your unfortunate experience, I do hope that we will have the opportunity of welcoming you back to Astera Villa Canggu, so that we may have the chance to show you true Astera hospitality. With very best regards from Astera Villa Canggu Family, Ayu Kartika
Profile Picture
gregorius s.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 154 week(s) ago

Friendly, good service, clean and comfortable.
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
03 Jun 2022
Dear Mr/Mrs Gregory, About Swastiastu, Warm Greetings from Astera Canggu - Bali, We would like to thank you for staying with us during your holiday in Bali and for the great review. We are happy to know that overall you had a memorable experience with us and it is nice to know that you will come back again to stay with us. I've shared your feedback with the team that made this possible and comments like these will encourage them to strive to be the best at all times. Once again thank you very much for your feedback and we look forward to welcoming you back to Astera Villa Canggu soon. Best regards, Ayu Kartika Villa Manager
Translated by Google Icon
See original
Number of reviews per page
20
40