Overall Ratings & Reviews Swiss-Belcourt Kupang

Friendly staff service starting from FO (Mr. Syawal), restaurant (Kak Sigit) and bar. Sea view is the best choice 🫰

Aircon not too good, as well as early check-in charges.

The room is great but the fitness centre need to be fixed, treadmill could not be used..the other tools look bit old and dirty..

Good service, friendly and nice hotel.

The hotel room view is very nice, facing the sea, the room is clean, the service is very friendly👍🏻👍🏻👍🏻

The service at the front office during check-in was friendly and fast. The room atmosphere was quite good, just surprised by the many cracked floors. The shower in the bathroom was uncomfortable, maybe because of the intention of saving, the water flow in the shower was not good. During breakfast, expectations were high because this is a 3-star hotel and also under the management of Swiss-Belcourt.. but it turned out.. the menu was very unvaried. The only menu that was quite good in my opinion was the cakes, some were delicious. But not varied. There were no more than 2 waiters ready to serve, the rest were waiting in the back. There was no egg station on standby, had to be called first before they came. At several food stations such as chicken porridge, salad.. full of flies. Isn't there a fly repellent? At the beverage stand too.. the tea and coffee were cold. When asked to the waiter, he was not responsive and alert. I was directed to plug in the heater myself. The waiter was not responsive and professional. There was a moment when the guest asked for an omelet, but the waiter was unprofessional in cooking it until the guest took it over 🤦🏾‍♀️ (photo attached). Input for this hotel to pay more attention to the quality of its service. The human resources of the waiters need to be trained regularly to be more professional. There needs to be supervision from the SPV so that their performance is not careless. In serving, they are not responsive and professional. Between one waiter and another they throw tasks at each other. This was witnessed by the guest 🤦‍♀️. Thank you.

The breakfast menu is just ordinary

when checking out, I was told to change the money because I stained the doormat.. even though when I entered the room, the doormat was already stained. The cleaning service and staff should have asked the other cleaning staff first, then confirmed it to me.. Because I felt that I didn't stain the doormat at all. Hopefully next time they can be more careful.

The hotel is comfortable, clean, has sufficient facilities, and the food is quite varied.

Comfortable room, clean sheets and bathroom. Incidentally without breakfast. Staff is quite responsive. Can view the city or the sea. The price is quite reasonable with the facilities provided. Location is close to the city center and PLN office

very good, clean, and the bf is also nice

Strategic location, reasonable price, and Swissbell management. Minus no swimming pool.

Strategic location and comfortable hotel rooms

The experience of staying 3 nights at the Swissbelcourt hotel was quite pleasant. Strategic hotel in the middle of the city with easy access to everywhere. Beautiful sea view. Clean rooms. The bar in front of the lobby is very eye catching. The rest room with a view of the sea is very good. The employees are friendly and fast response. The breakfast menu is not very varied. The room AC is not cold enough. The first night the shower had a little problem and was then fixed by the technician. Overall.. Good. 👍🙏

Good location, near tje center of the city

hotel staff is friendly, pleasant atmosphere, comfortable room

I've stayed here twice and always got a room with air conditioning that wasn't cold.

Room request is not appropriate, AC is not cold, lobby takes a long time to process room

Not bad but there is no food that is typical of NTT

Perfect and be there more later