9,2
Exceptional
From 1.423 reviews
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Cleanliness

9,3

Room Comfort

9,3

Meal

9,1

Location

9,3

Service and Facilites

9,3

People often mention about Episode Gading Serpong
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Staff Friendliness (164)
Ambiance (158)
Bedroom (154)
Taste (141)
Variety (138)
Bathroom (135)
Room Space (129)
Family Friendly (126)
Accessibility (124)
Hotel Area (124)
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Traveler Reviews Episode Gading Serpong

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40
Customer reviews
Hendi K.
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 1 day(s) ago
A comfortable hotel for business trips. Recommended
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V***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 4 day(s) ago
Delicious food, spacious parking, comfy room, and located at the center of Gading Serpong
1 people find it helpful
Accommodation's Reply
21 Aug 2025
Dear Mr/s Thank you for your great review of Hotel Episode Gading Serpong! We are glad that you enjoyed your stay with us and We hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager
L***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 4 day(s) ago
The room is clean and the location in Gading Serpong is close to everywhere.
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Accommodation's Reply
18 Aug 2025
Dear Sir/Madam, Thank you for your positive review. We are pleased to know that you were satisfied with the cleanliness of our hotel and our strategic location in Gading Serpong. Guest satisfaction is our priority, and feedback like this means a lot to us. We look forward to welcoming you back to Episode Gading Serpong. Best regards, Muhamad Viktor a sin. General Manager
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L***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 4 day(s) ago
The hotel is nice and clean, the location is in Gading Serpong, close to everywhere.
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Accommodation's Reply
18 Aug 2025
Dear Sir/Madam, Thank you for your positive review. We are pleased to know that you were satisfied with the cleanliness of our hotel and our strategic location in Gading Serpong. Guest satisfaction is our priority, and feedback like this means a lot to us. We look forward to welcoming you back to Episode Gading Serpong. Best regards, Muhamad Viktor a sin. General Manager
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Wiwit A.
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 6 day(s) ago
The hotel staff is very friendly, the room cleanliness is very well maintained, breakfast is different and delicious every day.
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Accommodation's Reply
21 Aug 2025
Dear Sir/Madam, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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Jeprianto
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 1 week(s) ago
Everything is very good. Only the check-in process needs to improve the service.
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Accommodation's Reply
18 Aug 2025
Dear Mr. Jeprianto, Thank you for choosing Episode Gading Serpong and for your positive review. We are pleased to know that you were satisfied with your overall stay. We also appreciate your feedback regarding the check-in process. This will be our focus to improve our service quality in the future. We look forward to welcoming you back with an even better experience. Best regards, Muhamad Viktor a sin. General Manager
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S***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Clean rooms, lots of breakfast variety. Recommended
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Accommodation's Reply
16 Aug 2025
Dear Sir/Madam, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
A modern hotel with premium facilities. Worth choosing.
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Accommodation's Reply
11 Aug 2025
Dear Sir/Madam, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The first time, we were surprised to be "guests of the day" and given a room upgrade. We were able to check in on time. The room had an authentic feel, making it different from the typical room. Another surprise was when we ordered dinner at the hotel restaurant that night; our child was given free iced tea. The breakfast menu was very comprehensive. After breakfast, we decided to use the two free coins we received at check-in. Another surprise was my child's free additional coins to play games in the designated area, allowing him to play more than he normally would. My child was very happy staying here and felt like he was constantly being blessed with good fortune. Best regards from us, staycation enthusiasts. 😇👋🏻
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+5
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Accommodation's Reply
11 Aug 2025
Dear Ms. Laurentsia, Thank you so much for sharing such a wonderful stay at Episode Gading Serpong! We were delighted to be a part of your family's special moments, especially with the surprise of being chosen as "Guest of the Day" and the many other positive experiences during your stay. Hearing that you and your family were delighted with the little surprises like free iced tea, a full breakfast, and even extra play coins was truly a joy for us. We believe that the best staycation is one that can be enjoyed by the whole family, including the little ones. We hope that the happiness and good fortune you experienced during your stay here will continue to be a sweet memory, and we certainly hope to welcome you and your family again in the future. We look forward to welcoming you and your family back in the future. Thank you for your trust in Episode Gading Serpong. Best regards, Muhamad Viktor a sin. General Manager
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
My family and I stayed at Episode Hotel for the first time. I booked two rooms. The rooms were very spacious, my kids loved them, they said they felt spacious and luxurious, and they happened to stay in the family room. The service was friendly, clean, the food was varied and delicious, the room was peaceful, and I got almost everything I needed for my stay here. Hopefully, if you come here again in the future, it will still be like this. Best of luck to Episode Hotel Gading Serpong.👍🙏
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Accommodation's Reply
11 Aug 2025
Dear Sir/Madam, Thank you very much for choosing Episode Gading Serpong as your and your family's place to stay. We are very happy to hear that you enjoyed your first experience with us, especially that the children were comfortable and happy with the spacious family room. We also appreciate your compliments on the friendly service, cleanliness, variety of food, and peaceful atmosphere of the room. Reviews like this encourage us to continue maintaining and improving the quality of our service. We look forward to welcoming you and your family back on your next visit. Success and good health to you and your family! Best regards, Muhamad Viktor a sin. General Manager
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Eviyani O.
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, the rooms are very clean, close access to places to eat.
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Accommodation's Reply
11 Aug 2025
Dear Mrs. Eviyani, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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R***s
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Nice interior and hotel building. Breakfast was good overall, perhaps just a little salty at the egg station. The room was comfortable and spacious. I'll stay here again next time.
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Accommodation's Reply
11 Aug 2025
Dear Sir/Madam, Thank you for sharing your experience staying at Episode Gading Serpong. We are delighted to hear that you enjoyed the interior, the hotel building, and the comfort and spaciousness of our rooms. We also appreciate your feedback regarding the taste of the egg station at breakfast. This will be our focus to improve our service quality in the future. We look forward to welcoming you back for your next staycation! Best regards, Muhamad Viktor a sin. General Manager
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S***r
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Great experience for staying in accommodation with great locations
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Accommodation's Reply
07 Aug 2025
Dear Mr/s, Thank you for your great review of Episode Gading Serpong! We are glad that you enjoyed your stay with us and We hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager
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Cahyo M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Comfortable, clean, very nice pool
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Accommodation's Reply
07 Aug 2025
Dear Mr. Cahyo M, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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Tubagus F. A.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
It's absolutely the best, the kids are happy staying here.
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1 people find it helpful
Accommodation's Reply
11 Aug 2025
Dear Mr. Tubagus, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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a***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
This was my first time staying in an episode, and it turned out to be really cozy with a typical Banten ambiance.
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Accommodation's Reply
04 Aug 2025
Dear Sir/Madam, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager.
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Sugeng R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
Overall, everything is okay. Friendly staff, clean rooms, complete breakfast, only the swimming pool facilities are very minimal, too small, there is no comfortable swimming pool space for children. Plus, the lounge chairs/waiting area of the pool are only for 3/4 guests.
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Accommodation's Reply
07 Aug 2025
Dear Mr. Sugeng R, Thank you for taking the time to review your experience at Episode Gading Serpong. We are pleased to hear that you were satisfied with the service of our staff, the cleanliness of our rooms, and the variety of breakfast options we offer. We also appreciate your feedback regarding the swimming pool facilities. We apologize if the area did not fully meet your and your family's expectations. We will share your suggestions regarding the pool size and number of seating with management for evaluation and future improvements. We hope to welcome you back soon for an even better experience. Best regards, Muhamad Viktor a sin. General Manager
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D***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Overall, the episode hotel is great. I have booked a deluxe room and they upgraded me to an executive room. Thank you
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Accommodation's Reply
04 Aug 2025
Dear Mr/s, Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience at Episode Gading Serpong and that you enjoyed your upgraded Executive Room. We always aim to exceed our guests’ expectations, and we’re glad to have had the opportunity to enhance your stay. We look forward to welcoming you back for another memorable visit. Sincerely, Muhamad Viktor A Sin General Manager
D***n
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
It's cool... the rooms are spacious, clean, and have a cool interior. The food is varied and quite tasty. BTW, I've stayed several times and always had rooms with the sink outside the bathroom. It's the same at this hotel... open the door, and the sink is directly to the left.
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Accommodation's Reply
04 Aug 2025
Dear Sir/Madam, Thank you for your review. We are very happy to hear that you enjoyed the comfort of our room, the cleanliness, and the variety of food we offer at Episode Gading Serpong. We also appreciate your feedback regarding the location of the sink, which is outside the bathroom. We will continue to strive to improve the comfort and facilities for our guests in the future. We hope your next visit will be even more enjoyable. Thank you for choosing us as your place to stay, and we look forward to welcoming you back! Best regards, Muhamad Viktor a sin. General Manager
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S***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
One of the best hotels I’ve been to. Price-quality ratio is great.
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Accommodation's Reply
04 Aug 2025
Dear Mr/s, Thank you for your kind words and for sharing your positive experience at Episode Gading Serpong. We are thrilled to hear that you found the price-quality ratio to be excellent. We strive to offer our guests the best value for their stay, and it’s rewarding to know that we met your expectations. We look forward to welcoming you again on your next visit! Sincerely, Muhamad Viktor A Sin General Manager
Number of reviews per page
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40