Dear. Juwanda a., Mr. Warm greetings from Hotel Kubah 9 Kendari. Previously, we would like to thank Mr. Juwanda for being willing to choose Hotel Kubah 9 Kendari as one of your accommodations while in Kendari City. Thank you also for being willing to provide comments and suggestions for Hotel Kubah 9 Kendari so that it can be better in the future. In connection with your comments regarding the less than satisfactory facilities, we from the management of Hotel Kubah 9 Kendari apologize profusely for the incident that was less than satisfactory to Mr. Juwanda, we deeply regret this incident. We have forwarded your comments and suggestions to the relevant parties for follow-up so that similar mistakes do not happen again in the future. Hopefully Mr. Juwanda can visit Hotel Kubah 9 Kendari again with better facilities and services with the condition of the Hotel that has been completed. Thus we convey, for your understanding we thank you. Best Regards, Management of Hotel Kubah 9 Kendari.