8.7
Very Good
From 847 reviews
Provided by travelers on
Cleanliness
8.6
Room Comfort
8.6
Meal
8.8
Location
8.8
Service and Facilites
8.7
People often mention about Terraz Tree Hotel
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Ambiance (65)
Bedroom (64)
Bathroom (61)
Staff Friendliness (59)
Hotel Area (59)
Distance to City Center (58)
Room Space (56)
Accessibility (54)
Surroundings (50)
Check-in/out Time (49)
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Traveler Reviews Terraz Tree Hotel
Number of reviews per page
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40
Customer reviews
G***t
6.7
/10
Reviewed 10 hour(s) ago
Actually the room is quite comfortable and clean. The only minus is the water in the bathroom is very small, it's hard to take a shower and the wifi can't be used even though it's needed for work, forced to use a hotspot from the cellphone. The food is just ordinary, not much variety.
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A***a
Business
8.5
/10
Reviewed 1 week(s) ago
Hot water is off from 11 pm till 4 am. Bottle water in the room should change brand.
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Accommodation's Reply
21 Apr 2025
Dear Our Guest, Thank you for taking the time to share your experience with us. Please allow us to apologize for the inconvenience you experienced. This will be our input and evaluation to continue to pay attention to our facilities and services. We greatly hope to be able to serve you better again. Once again, thank you for choosing Terraz Tree Hotel as your choice of place to stay and we look forward to your next visit. Warm regards, Hotel Manager.
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p***a
8.5
/10
Reviewed 1 week(s) ago
good staff, clean rooms, clean bathroom even though the shower doesn't work well
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Accommodation's Reply
21 Apr 2025
Dear Our Guest, Thank you for taking the time to share your experience with us. Please allow us to apologize for the inconvenience you experienced. This will be our input and evaluation to continue to pay attention to our facilities and services. We greatly hope to be able to serve you better again. Once again, thank you for choosing Terraz Tree Hotel as your choice of place to stay and we look forward to your next visit. Warm regards, Hotel Manager.
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Idham
Transit
8.4
/10
Reviewed 1 week(s) ago
Overall was good except for the elevator. They have 2 but only one operated.
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Accommodation's Reply
21 Apr 2025
Dear Our Guest, Thank you for taking the time to share your experience with us. Please allow us to apologize for the inconvenience you experienced. This will be our input and evaluation to continue to pay attention to our facilities and services. We greatly hope to be able to serve you better again. Once again, thank you for choosing Terraz Tree Hotel as your choice of place to stay and we look forward to your next visit. Warm regards, Hotel Manager.
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L***i
Leisure
8.5
/10
Reviewed 2 week(s) ago
Ordered one bed but got two beds, very disappointed. Not comfortable and I went home two hours later.
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Accommodation's Reply
21 Apr 2025
Dear Our Guest, Thank you for taking the time to share your experience with us. Please allow us to apologize for the inconvenience you experienced. This will be our input and evaluation to continue to pay attention to our facilities and services. We greatly hope to be able to serve you better again. Once again, thank you for choosing Terraz Tree Hotel as your choice of place to stay and we look forward to your next visit. Warm regards, Hotel Manager.
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D***x
9.1
/10
Reviewed 2 week(s) ago
It was good for the price, no deposit, good location, and decent service.
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Accommodation's Reply
21 Apr 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are glad to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Warm regards, Hotel Manager.
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RHEZNANDIA R. R.
10.0
/10
Reviewed 2 week(s) ago
Friendly staff, fast reception.
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Accommodation's Reply
14 Apr 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are glad to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Warm regards, Hotel Manager.
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R***a
Staycation
10.0
/10
Reviewed 3 week(s) ago
home to w when at home there are many problems and need a place of your own
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Accommodation's Reply
14 Apr 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are glad to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Warm regards, Hotel Manager.
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R***a
Staycation
10.0
/10
Reviewed 3 week(s) ago
There is a cafe that makes you comfortable when you are bored in your room
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Accommodation's Reply
14 Apr 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are glad to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Warm regards, Hotel Manager.
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M***M
10.0
/10
Reviewed 4 week(s) ago
Great, I will come back again for a vacation and stay here. Thank you.
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Accommodation's Reply
04 Apr 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are glad to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Warm regards, Hotel Manager.
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h***i
Leisure
9.4
/10
Reviewed 4 week(s) ago
The staff is friendly, the room is clean and fragrant even though it is for smoking but when you enter it smells good, the AC is very cold, the bathroom is clean, the towels smell good. The best stay here and always a regular.
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Accommodation's Reply
04 Apr 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are glad to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Warm regards, Hotel Manager.
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RF
Reza F.
Business
10.0
/10
Reviewed 4 week(s) ago
Clean rooms, friendly staff and delicious food. You won't regret staying here.
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Accommodation's Reply
27 Mar 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are glad to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Warm regards, Hotel Manager.
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R***a
Leisure
10.0
/10
Reviewed 5 week(s) ago
The most comfortable place when hit by many problems.
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Accommodation's Reply
23 Mar 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are glad to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Warm regards, Hotel Manager.
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R***a
Staycation
10.0
/10
Reviewed 5 week(s) ago
second home when you have problems and want to be calm and comfortable
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Accommodation's Reply
23 Mar 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are glad to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Warm regards, Hotel Manager.
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R***a
Staycation
10.0
/10
Reviewed 5 week(s) ago
I will never get bored of checking in here, all the staff are friendly and responsive
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Accommodation's Reply
23 Mar 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are glad to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Warm regards, Hotel Manager.
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F***a
Staycation
10.0
/10
Reviewed 5 week(s) ago
The food is varied and delicious, the service is friendly and the rooms are clean.
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Accommodation's Reply
18 Mar 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are glad to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Warm regards, Hotel Manager.
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F***a
Staycation
10.0
/10
Reviewed 5 week(s) ago
All the staff are friendly and the service is fast, the rooms are also clean and comfortable.
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Accommodation's Reply
18 Mar 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are glad to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Warm regards, Hotel Manager.
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MB
MOHAMAD B. I.
Business
10.0
/10
Reviewed 6 week(s) ago
we stayed 1 night, the staff was very friendly, we received very good service, the cleanliness of the hotel and the room was very well maintained, access to the hotel was also easy.
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Accommodation's Reply
12 Mar 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are glad to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Warm regards, Hotel Manager.
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M***d
8.4
/10
Reviewed 8 week(s) ago
Clean room, suitable for a short break
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Accommodation's Reply
04 Mar 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are glad to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Warm regards, Hotel Manager.
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M***a
Staycation
8.2
/10
Reviewed 8 week(s) ago
The only thing missing is the shower, which has a small water capacity.
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Accommodation's Reply
04 Mar 2025
Dear Our Guest, Thank you for taking the time to share your experience with us. Please allow us to apologize for the inconvenience you experienced. This will be our input and evaluation to continue to pay attention to our facilities and services. We greatly hope to be able to serve you better again. Once again, thank you for choosing Terraz Tree Hotel as your choice of place to stay and we look forward to your next visit. Warm regards, Hotel Manager.
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Number of reviews per page
20
40
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