Dear Valued Guest, Thank you for your feedback. Please be assured that it will be shared with our service provider for their review and improvement. We appreciate you taking the time to let us know, and we hope to have the chance to offer you a better experience in the future. Warmest Regards, Atira Lyani ROSLI | Guest Service, Senior Manager

Dear Valued Guest, Thank you for your feedback! We’re delighted to hear that you were pleased with the room arrangement and found the washing machine and microwave convenient for your stay. It’s always great to know that our in-room amenities added to your comfort and convenience. We look forward to welcoming you back for another enjoyable stay! Warmest Regards, Atira Lyani ROSLI | Guest Service, Senior Manager

Dear Valued Guest, Thank you very much for your kind review! We’re delighted to hear that our staff were friendly, helpful, and welcoming throughout your stay. We’re also glad you enjoyed the direct Twin Towers view — it’s one of our favourites too. We truly appreciate your support, and we hope to have the pleasure of welcoming you back again in the future. Warmest Regards, Atira Lyani ROSLI | Guest Service, Senior Manager

Dear Haris T., Thank you so much for your wonderful review! We’re delighted to hear that every time you visit KL, you and your family choose our hotel as your preferred stay. Your trust and support truly mean a lot to us. We look forward to welcoming you back again at the end of this year. We hope your next stay will be just as great—if not even better—than the previous ones! Warmest Regards, Atira Lyani ROSLI | Guest Service, Senior Manager

Dear Valued Guest, Thank you so much for choosing to stay with us, even if it was by chance! We’re delighted to hear you had no regrets and enjoyed the spacious room with all its amenities. It’s great to know the kitchen facilities and washing machine were convenient for you, especially for family travel. We truly appreciate your recommendation and hope to welcome you and your family back soon! Warmest Regards, Atira Lyani ROSLI | Guest Service, Senior Manager

Dear Valued Guest, Thank you so much! We're glad you had a very good experience. Hope to see you again soon! Warmest Regards, Atira Lyani ROSLI | Senior Manager, Guest Service

Dear Valued Guest, Thank you so much for your fantastic review! We're thrilled to hear that The Ascott Hotel exceeded your expectations and that you enjoyed the welcoming staff, luxurious rooms, and top-notch amenities. It’s great to know our location worked perfectly for your city exploration. We truly appreciate your recommendation and can’t wait to welcome you back for another memorable stay! Warmest Regards, Atira Lyani ROSLI | Senior Guest Service Manager

Dear Valued Guest, Thank you so much for taking the time to share this wonderful review. We’re delighted to hear that you felt right at home in our 2-Bedroom Premier and enjoyed the thoughtful touches such as the dining space, full kitchen amenities, and in-room laundry facilities. It’s also great to know that our team helped make your stay even more welcoming — your kind words about their friendliness and greetings truly mean a lot to us. We’re glad our team was able to address the bidet issue promptly and that our housekeeping service met your expectations throughout your stay. While we understand your preference for shopping options within walking distance, we’re happy to hear that transportation was convenient for you. Thank you once again for your kind compliments. We’re thrilled to know that you were impressed and that you plan to return — we look forward to welcoming you back soon for another comfortable and memorable stay. Warmest Regards, Atira Lyani ROSLI | Guest Service, Senior Manager

Dear Dony G , Thank you for your kind words! We're delighted you enjoyed the great views during your stay. It's always a pleasure to hear that our guests appreciate the unique scenery we offer. We hope to see you again soon! Warmest Regards, Atira Lyani ROSLI | Senior Guest Service Manager

Dear Guest , Greetings from Ascott Star KLCC! Thank you for sharing your feedback on your recent visit. We are truly pleased to hear that we have met your expectations in terms of our comfortable apartment. We look forward to welcoming you back for another seamless experience soon. Warmest Regards, Atira Lyani ROSLI | Senior Manager, Guest Service

Dear Fahruzi, Thank you for sharing your feedback on your recent visit. We are truly pleased to hear that we have met your expectations in terms of our comfortable apartment. We look forward to welcoming you back for another seamless experience soon. Warmest Regards, Atira Lyani ROSLI | Manager, Guest Service