People often mention about MaxOneHotels.com @Jayapura
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Bedroom (55)
Distance to City Center (54)
Staff Friendliness (54)
Ambiance (52)
Room Space (50)
Bathroom (48)
Accessibility (47)
Hotel Area (43)
Taste (37)
Surroundings (36)
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Traveler Reviews MaxOneHotels.com @Jayapura
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Customer reviews
I***n
9.1
/10
Reviewed 3 day(s) ago
one of the hotels in the center of Jayapura city which has very close access to the city center
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H***y
Leisure
9.4
/10
Reviewed 1 week(s) ago
The hotel is close to the city center, the hotel is very comfortable, the laundry is also okay, the hotel crew is also friendly.
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Accommodation's Reply
20 Apr 2025
Thank you very much for your positive review! We are very happy to hear that you are satisfied with our service. We are very happy that we could meet your expectations. You are a very valuable customer to us. We also want to let you know that we have just launched a new promotion that you might like. Don't hesitate to try it! We look forward to serving you again in the future. Thank you again for your review.
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G***i
10.0
/10
Reviewed 1 week(s) ago
The hotel staff is very friendly in providing service, the rooms are clean and the hotel environment is clean, access to the city center is very close, the food is delicious, the area around the hotel is safe
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Accommodation's Reply
20 Apr 2025
Thank you very much for your positive review! We are very happy to hear that you are satisfied with our service. We are very happy that we could meet your expectations. You are a very valuable customer to us. We also want to let you know that we have just launched a new promotion that you might like. Don't hesitate to try it! We look forward to serving you again in the future. Thank you again for your review.
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alfiant d.
Business
6.5
/10
Reviewed 2 week(s) ago
We were left unattended for 4 hours because our booking was not confirmed by the hotel. No solution was given other than being told to wait outside the hotel until there was confirmation from the app.
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Accommodation's Reply
15 Apr 2025
Thank you for your time and review. We apologize for the inconvenience you experienced regarding the delay in booking your room through Traveloka. We understand how important convenience and speed are in the reservation process. Although the booking was made through a third party, we are committed to helping resolve this issue immediately. Our team has contacted Traveloka to ensure that this process can be completed as quickly as possible. In the future, if you have any questions or problems, you can always contact our receptionist directly so that we can help provide the best solution. Thank you for your understanding and patience. We look forward to serving you better on your next visit."
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N***r
8.8
/10
Reviewed 2 week(s) ago
While breaking the fast while ordering a room, the first time was fun and enjoyable. The room is comparable to the price and what you get. The staff service is not bad, our stuff is still well served when we arrived and left. Thank you Maxone 😇
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Accommodation's Reply
15 Apr 2025
Thank you very much for your positive review! We are very happy to hear that you are satisfied with our service. We are very happy that we could meet your expectations. You are a very valuable customer to us. We also want to let you know that we have just launched a new promotion that you might like. Don't hesitate to try it! We look forward to serving you again in the future. Thank you again for your review.
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I***k
Staycation
10.0
/10
Reviewed 2 week(s) ago
Overall, it's top and comfortable, as long as it's still in Jayapura, the mainstay Maxone Hotel. Thanks.
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Accommodation's Reply
15 Apr 2025
Thank you very much for your positive review! We are very happy to hear that you are satisfied with our service. We are very happy that we could meet your expectations. You are a very valuable customer to us. We also want to let you know that we have just launched a new promotion that you might like. Don't hesitate to try it! We look forward to serving you again in the future. Thank you again for your review.
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G***i
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly in the check-in and check-out process, the hotel environment is comfortable, the bedroom and bathroom are clean, access to shopping centers is close, the food is delicious, the restaurant is clean and comfortable.
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Accommodation's Reply
08 Apr 2025
Thank you very much for your positive review! We are very happy to hear that you are satisfied with our service. We are very happy that we could meet your expectations. You are a very valuable customer to us. We also want to let you know that we have just launched a new promotion that you might like. Don't hesitate to try it! We look forward to serving you again in the future. Thank you again for your review.
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V***1
Staycation
6.6
/10
Reviewed 3 week(s) ago
Check-in process at night time is slow and staff is not friendly, especially male staff. No greeting!
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Accommodation's Reply
06 Apr 2025
“Thank you for your review. We appreciate your feedback and are always looking to improve our services. We apologize for any inconvenience this may have caused you. We understand how frustrating this situation can be. We will look into this issue immediately and ensure that it does not happen again in the future.
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M***y
Staycation
10.0
/10
Reviewed 4 week(s) ago
clean, comfortable and the staff are very friendly
living here feels comfortable because the rooms are spacious and close to other public facilities....
in short, it is recommended
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Accommodation's Reply
29 Mar 2025
Thank you very much for your positive review! We are very happy to hear that you are satisfied with our service. We are very happy that we could meet your expectations. You are a very valuable customer to us. We also want to let you know that we have just launched a new promotion that you might like. Don't hesitate to try it! We look forward to serving you again in the future. Thank you again for your review.
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M***M
6.9
/10
Reviewed 5 week(s) ago
Hopefully the food will be looked after again
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Accommodation's Reply
27 Mar 2025
"Thank you for your time and feedback. We are very sorry to hear that your experience regarding the quality of the food was not up to your expectations. Your satisfaction is our top priority, and we are committed to continuously improving the quality of our service. We will immediately follow up your feedback with the kitchen team to ensure that similar incidents do not happen again in the future. We look forward to welcoming you back to provide a much better and satisfying experience. Once again, thank you for your trust and for sharing your experience with us. If there is anything else we can help you with, please do not hesitate to contact us."
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R***i
Medical
10.0
/10
Reviewed 6 week(s) ago
The service is friendly and very helpful, especially since I wanted to check out straight away so my father could rest first. I've stayed there 3 times and it's always been satisfying. Thank you
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V***r
Staycation
8.2
/10
Reviewed 7 week(s) ago
TV broadcasts are only local TV. Suggestions for adding TV broadcasts 🙏
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1 people find it helpful
Accommodation's Reply
25 Mar 2025
Thank you for your valuable feedback. We apologize for the inconvenience you experienced regarding the TV broadcast only showing local channels. We will follow up on your complaint immediately and ensure our team evaluates to improve the in-room entertainment service. We greatly appreciate your patience, and if there is anything we can assist you with during your stay, please do not hesitate to contact us. We want to ensure that your stay with us is a pleasant and memorable one."
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s***g
9.7
/10
Reviewed 7 week(s) ago
Great, can be maintained. Food and cleanliness are maintained
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1 people find it helpful
Accommodation's Reply
09 Mar 2025
Hello Max People, Max Greet You a Good Day Today! Thank you for choosing to stay at our hotel. We really appreciate your review and are happy to hear that you like our service. We look forward to welcoming you and your family back to stay at our hotel. And can enjoy the best service and an unforgettable stay experience. Warm Regards, E-commerce. Maxone Hotel Jayapura.
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R***i
10.0
/10
Reviewed 7 week(s) ago
MaxOne is always a mainstay every time I go to Jayapura. The room is spacious and very clean, the food is delicious, the staff is also friendly - at a very affordable price! The location is also very close to the center of Jayapura. You can walk to the mall, to Gramedia. The area around the hotel is also fun for a morning or evening walk. It is also very close to Taman Imbi which is alive at night. There is coffee and delicious food there.
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1 people find it helpful
Accommodation's Reply
04 Mar 2025
Thank you so much for your positive review! We are so happy to hear that you are satisfied with our service. We are so glad that we could meet your expectations. You are a very valuable customer to us. We also want to let you know that we have just launched a new promotion that you might like. Don’t hesitate to try it! We look forward to serving you again in the future. Thank you again for your review!”
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n***y
Leisure
10.0
/10
Reviewed 8 week(s) ago
really like staying here. will stay here if I go to Japur again. friendly staff. strategic location, comfortable room.
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Accommodation's Reply
09 Mar 2025
Hello Max People, Max Greet You a Good Day Today! Thank you for choosing to stay at our hotel. We really appreciate your review and are happy to hear that you like our service. We look forward to welcoming you and your family back to stay at our hotel. And can enjoy the best service and an unforgettable stay experience. Warm Regards, E-commerce. Maxone Hotel Jayapura.
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MS
Milka S. D.
Staycation
8.5
/10
Reviewed 9 week(s) ago
Hotel staff is very friendly. Spacious room, good facilities
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Accommodation's Reply
25 Feb 2025
Thank you so much for your positive review! We are so happy to hear that you are satisfied with our service. We are so glad that we could meet your expectations. You are a very valuable customer to us. We also want to let you know that we have just launched a new promotion that you might like. Don’t hesitate to try it! We look forward to serving you again in the future. Thank you again for your review!”
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G***i
Leisure
10.0
/10
Reviewed 10 week(s) ago
The hotel staff is very friendly, access to the city is close, the hotel is very comfortable, the hotel environment is clean, the service staff is very friendly,
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Accommodation's Reply
18 Feb 2025
Thank you so much for your positive review! We are so happy to hear that you are satisfied with our service. We are so glad that we could meet your expectations. You are a very valuable customer to us. We also want to let you know that we have just launched a new promotion that you might like. Don’t hesitate to try it! We look forward to serving you again in the future. Thank you again for your review!”
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Y***a
10.0
/10
Reviewed 10 week(s) ago
everything is good and friendly service
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Accommodation's Reply
14 Feb 2025
Thank you so much for your positive review! We are so happy to hear that you are satisfied with our service. We are so glad that we could meet your expectations. You are a very valuable customer to us. We also want to let you know that we have just launched a new promotion that you might like. Don’t hesitate to try it! We look forward to serving you again in the future. Thank you again for your review!”
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T***N
Leisure
10.0
/10
Reviewed 11 week(s) ago
Good service, cleanliness. Access to the city is very close
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Accommodation's Reply
06 Feb 2025
“Thank you so much for your positive review! We are so happy to hear that you are satisfied with our service. We are so glad that we could meet your expectations. You are a very valuable customer to us. We also want to let you know that we have just launched a new promotion that you might like. Don’t hesitate to give it a try! We look forward to serving you again in the future. Thank you again for your review!”
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M***M
6.7
/10
Reviewed 12 week(s) ago
Just so-so, in my opinion there is nothing special, there is a broken hook for hanging towels, the pillows have lots of stains, it's not bad and not good either, it's standard, even though the location is strategic in the middle of Jayapura city.