Hotel Santika Batam

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Overall Ratings & Reviews Hotel Santika Batam

Traveloka (907)
Other sources (11)
9,1
Exceptional
From 907 reviews
Provided by travelers on
Cleanliness

9,2

Room Comfort

9,1

Meal

8,9

Location

9,2

Service and Facilites

9,1

People often mention about Hotel Santika Batam
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Bedroom (74)
Distance to City Center (72)
Staff Friendliness (70)
Ambiance (70)
Bathroom (67)
Hotel Area (67)
Accessibility (60)
Taste (60)
Room Space (59)
Variety (56)
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Traveler Reviews Hotel Santika Batam

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40
Customer reviews
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herlinda
icon-Business
Business
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10,0
/10
Reviewed 2 day(s) ago
Love it, everything is ok, good service
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H***a
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Staycation
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10,0
/10
Reviewed 2 day(s) ago
The room is not too big but it is quite good, the location is close to everywhere, the restaurant has a really good view and the food is quite varied, there is a children's pool too even though it is not big.
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M***i
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Business
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8,5
/10
Reviewed 7 day(s) ago
Comfortable, strategic location and the most wow view from the restaurant, cuakepp
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Accommodation's Reply
05 Jan 2026
Dear Valued Guest, It is with great pleasure that we at Santika Batam Hotel express our sincere gratitude for your positive review. We are delighted to hear that you enjoyed your stay and appreciated our excellent location. We are particularly proud of your positive impression of the views from our restaurant. Indeed, the city and sea views from our upper floors are one of the main highlights we offer to enhance every guest's dining experience. We hope to welcome you back to experience the "cuakep" atmosphere again on your next visit. Sincerely, The Management Team, Santika Batam Hotel
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W***u
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Staycation
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8,3
/10
Reviewed 1 week(s) ago
The service for breakfast was really bad, there was a waiting list twice.
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D***y
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8,8
/10
Reviewed 1 week(s) ago
Quite comfortable, strategic location.
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Accommodation's Reply
05 Jan 2026
Thank you for your review of Santika Batam Hotel. Sincerely, The Management of Santika Batam Hotel.
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Abdulalim Z.
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Leisure
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8,8
/10
Reviewed 1 week(s) ago
The hotel is the right choice in terms of location, cleanliness, courteous staff, and a good view from L11.
1 people find it helpful
Accommodation's Reply
05 Jan 2026
Thank you for your review of Santika Batam Hotel. Sincerely, The Management of Santika Batam Hotel.
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F***L
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Business
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9,1
/10
Reviewed 1 week(s) ago
clean rooms and strategic location
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R***i
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Staycation
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8,5
/10
Reviewed 2 week(s) ago
friendly staff and cool restaurant views, delicious and varied food
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Accommodation's Reply
05 Jan 2026
Dear Valued Guest, It is with great pleasure that Santika Batam Hotel extends its heartfelt gratitude for your review and compliments. We are delighted to hear that the friendliness of our staff and the delicious and diverse menu provided you with a memorable experience. The views from our restaurant are truly designed to create a special ambiance while dining, and we are glad you enjoyed them. This positive feedback will motivate our entire team to consistently strive for the best possible service. We look forward to welcoming you again in the future. Sincerely, The Management Team, Santika Batam Hotel
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A***n
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10,0
/10
Reviewed 2 week(s) ago
A very nice place to stay. The accommodation is clean and well-maintained, close to the mall, and surrounded by great sightseeing spots.
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Accommodation's Reply
05 Jan 2026
Dear Guest, Warmest greetings from Hotel Santika Batam. Thank you so much for your kind words and for choosing to stay with us. We are thrilled to hear that you found our accommodation clean and well-maintained. It is great to know that our strategic location near the mall and surrounded by wonderful sightseeing spots added value to your visit. We take great pride in our central location, which makes it easy for our guests to explore the best that Batam Center has to offer. We look forward to welcoming you back for another pleasant stay in the future. Best regards, Management Hotel Santika Batam
Y***s
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Leisure
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8,5
/10
Reviewed 3 week(s) ago
Comfortable, nice, clean, delicious breakfast
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Accommodation's Reply
23 Dec 2025
Dear Valued Guest, Thank you very much for your review! We are delighted to hear that you felt comfortable and satisfied with the cleanliness and facilities at Santika Batam Hotel. We are also glad to hear that you enjoyed our breakfast. As an Indonesian home-themed hotel, we strive to serve authentic Indonesian cuisine and delight every guest with its flavors. We hope to welcome you and your family back again for another memorable stay. Sincerely, The Management Team, Santika Batam Hotel
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Y***a
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Business
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10,0
/10
Reviewed 3 week(s) ago
the staff was very friendly, love so much
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Accommodation's Reply
05 Jan 2026
Dear Guest, Thank you for your review of Santika Batam Hotel. Sincerely, The Management of Santika Batam Hotel.
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Y***n
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8,5
/10
Reviewed 4 week(s) ago
Friendly staff, clean facilities, accommodated all my requests
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Accommodation's Reply
16 Dec 2025
Dear Our Valued Guest, Thank you so much for your wonderful review! We are delighted to hear that you had an exceptional stay with us, and that our staff made a positive impression on you with their friendliness. We are especially pleased that you found our facilities clean and that our team was able to accommodate all your requests. We truly appreciate your kind words and your support. Your satisfaction means a lot to us, and we can't wait to welcome you again in the future for another fantastic stay! Best regards, Hotel Santika Batam Management
s***f
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8,5
/10
Reviewed 4 week(s) ago
Good, good restaurant view, clean room
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Accommodation's Reply
16 Dec 2025
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that your stay was pleasant, and we were particularly impressed with the beautiful view from the restaurant and the cleanliness of the rooms. Cleanliness and beautiful views are our top priorities in providing you with a memorable stay. We appreciate your trust in choosing Santika Batam Hotel for your stay. We will continue to strive to provide the best service and hope to welcome you back again in the future. Sincerely, The Management Team, Santika Batam Hotel
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M***d
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Business
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10,0
/10
Reviewed 4 week(s) ago
The staffs was very friendly and accomodating! The location and view was great! Recommended!!
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Accommodation's Reply
16 Dec 2025
Dear Mrs./Ms./Mr., Thank you so much for your wonderful review! We are delighted to hear that you had an exceptional stay with us and that the staffs was very friendly and accommodating! It is also wonderful to know that you found the location and view great. Your kind recommendation means a lot to our entire team. We truly appreciate your kind words and your support. We can't wait to welcome you again in the future for another fantastic stay! Best regards, Hotel Santika Batam Management
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wibowo
icon-Business
Business
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8,5
/10
Reviewed 6 week(s) ago
Recommended support daily business
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Accommodation's Reply
16 Dec 2025
Dear Mrs./Ms./Mr., Thank you so much for your wonderful review. We are delighted to hear that you had an exceptional stay with us and that you consider our hotel recommended support for daily business needs. Knowing that we successfully meet the requirements of our business travelers is very rewarding for our staff. We truly appreciate your kind words and your support. We can't wait to welcome you again in the future for another fantastic stay. Best regards, Hotel Santika Batam Management
A***u
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Staycation
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8,5
/10
Reviewed 8 week(s) ago
Overall okay. Only at night it's a bit noisy as if there's construction work.
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Accommodation's Reply
05 Jan 2026
Dear Valued Guest, We are pleased to inform you that Santika Batam Hotel would like to express our gratitude for your stay with us. We are delighted that you enjoyed your stay. We apologize for any noise you may have heard at night. We are currently upgrading and improving our facilities to provide you with a better service in the future. We sincerely apologize if this upgrade disturbed your rest. We hope you will visit us again in the future to enjoy our new and improved facilities. Sincerely, The Management Team, Santika Batam Hotel
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K***m
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Transit
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8,5
/10
Reviewed 9 week(s) ago
I was given a room with a nice view. Thanks a lot, I really recommend staying here.
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Accommodation's Reply
05 Jan 2026
Thank you for your review of Santika Batam Hotel. Sincerely, The Management of Santika Batam Hotel.
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D***y
icon-origin-TRAVELOKA
8,5
/10
Reviewed 10 week(s) ago
The hotel staff are friendly and quite communicative, just a suggestion, please always check the room's AC, because yesterday I got a room with AC that wasn't cold and it turned out the filter was dirty and full of dust.
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1 people find it helpful
Accommodation's Reply
05 Jan 2026
Dear Valued Guest, It is with great pleasure that we at Santika Batam Hotel would like to express our sincere gratitude for taking the time to write a review. We are delighted to hear that our staff provided friendly and communicative service throughout your stay. We apologize for any inconvenience you experienced regarding the condition of the air conditioning in your room. We have forwarded this report directly to our engineering and housekeeping teams to ensure more rigorous cleaning of the filters and inspection of all air conditioning units in every room. This is an important assessment for us to ensure that the cleanliness and comfort of the air in your room are always maintained. We hope you will have a pleasant stay at Santika Batam Hotel again in the future, and we will strive to make your stay even better. Sincerely, The Management Team, Santika Batam Hotel
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M***a
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Staycation
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8,8
/10
Reviewed 10 week(s) ago
You are surrounded by convenience because you can reach it just by walking. Like restaurant, cafe, mall, and harbor. Of course this place is in the city center.
1 people find it helpful
Accommodation's Reply
05 Jan 2026
Dear Valued Guest, Santika Batam Hotel extends its deepest respect and gratitude for your positive review! We are delighted to hear that you appreciated the convenient location in the heart of the city. Our location allows guests easy access to restaurants, cafes, shopping malls, and even the ferry terminal. We are glad that this location enhanced your stay, making it more efficient and enjoyable. We look forward to welcoming you back in the future for your next city adventure. Sincerely, The Management Team, Santika Batam Hotel
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P***o
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 11 week(s) ago
The hotel is nice, clean and comfort, the staffs are helpfull n foods are good enough but the gym need to be improve
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Number of reviews per page
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