Overall Ratings & Reviews Novotel Lombok Resort & Villas

The hotel staff is very friendly, the rooms are clean, the restaurant food is delicious, there is a private beach.

Had a good stay here, the ambiance & the private beach was amazing!

The beach with "paper" sand and magnificent sunset is lovely ♡ Perfect accomodation for family staycation.

the staffs are very helpful and responsive. the local people are really trying hard to sell you their product (it happened when you sit in the beach area). location very near to mandalika circuit. breakfast menu has many options, taste was great. overall, it's a good stay for family with young children. will surely back on the next vacation.

Child friendly", best to continue to thank the service 🙏 Not enough to stay overnight

When I arrived at the hotel on October 15, they did not provide toothbrushes, toothpaste, and shower caps, cotton buds, and cotton buds. It seems that the cleaning service did not prepare it. When I asked, they argued that they were an environmentally friendly hotel so they did not allow the use of toothpaste. But the next day I checked in with the name Tantry Wati and occupied the junior suite room 232 and it turned out that all the toothbrush and toothpaste needs were prepared. Including complete hand washing soap bars available. The opposite was experienced when on October 15, I occupied room 108.

The staff doesn't speak English, and even tho I can speak bahasa Indonesian they never get the right order, the music at the bar, breakfast, and restaurant was really inappropriate, and too loud. The resort himself is well cleaned and service is good, staff is friendly, massage was one of my best.

Everything was good, staying there for my birthday and got free room upgrade. One thing that make me a little bit down tho is that I was Informed about getting a free complimentary birthday cake while checking in, but since it wasn't the day of my birthday, I asked them to give it the next day on my birthday, I was waiting for it the next day, but it was never come, maybe there 's a miss communication, I'm not sure, but overall I was really enjoying my stay there.

Wonderful unforgettable experience at this hotel. Highly recommended.

Stayed for 3 nights and everything was wonderful! The hotel beach was quite and nice, close to Kuta if you want crowds, rooms are amazing, the staffs hospitality is unbeatable. Special kudos to Suci, Erna, and Udin.

Great view, nice room and noce sea, good food. Will surely comeback.

The hotel is very unique and clean, the distance from the harbor and the crowd is about 2km, but for us who bring small children this is very helpful. For food, there is less variety and in terms of taste it is also lacking. Overall for rest this is very helpful.

The receptionist was brief and accommodating, and the restaurant staff were exceptionally friendly. The room was spacious, clean, and comfortable (my favorite spot was the nook by the window). I love how they put many lights in the bathroom so that we could see everything clearly. Please note that the room slippers were not available in the room due to the hotel's policy, so you can ask for them from the receptionist. The view from our room (third floor) was exquisite, and so was the beach. The breakfast was super appetizing and they had various choices from Western to Indonesian cuisine (my favorite were the croissants and blueberry yogurt); You won't run out of options here. We really enjoy our stay here. Thank you, Novotel Lombok!

Letak hotel yang sangat strategis. Belakang resto viewnya langsung pantai. Deket mau ke sirkuit dan bukit seger atau bukit merese

Nice beach, good food and service, good location. Highly recommended hotel...

Saya seminggu di Lombok dan berpindah-berpindah hotel setiap harinya, mulai dari Jeeva santai, Qunci dan lain-lain. But the worst hospitality sorry to say dimenangkan oleh Novotel. Mulai dari penerimaan receptionist cukup kurang baik, jadi cara melayaninya asal-asalan. But its okay, cukup kami tidak mengulangi lagi karena di Lombok banyak hotel bagus yang belum kami coba.

Great hotel, it's worth it, great breakfast, the beach is awesome.

Hotel terbaik di Mandalika yang pernah saya tinggali. Semua staff sangat ramah, helpful dan cekatan. Roomnya luas, bersih dan pemandangannya sangat indah, direct to beach dan ada kids club yang membuat anak saya sangat happy karena miss-miss di kids club semuanya pintar mengajak anak-anak bermain dan membuat prakarya. Terima kasih miss Feby, miss Iluh dan semua staff yang sudah baik sekali kepada kami selama kami menginap di sini.

The best hotel I chose while in Lombok! The rooms are clean, comfortable and there is a kids club which makes my child super happy. The swimming pool is not very wide but it is enough and you can see the sunset from the swimming pool. Very happy to be able to stay at Novotel Lombok 😍.

Hotel yang nyaman untuk berlibur bersama keluarga, kamar bersih dan luas, staf yang ramah dan menu sarapan yang enak dan beragam.