The receptionist is a bit quiet, you have to ask first before talking, but when asked, she is kind, friendly and quite communicative, maybe next time if there are guests coming, she can be more active in asking "can I help you? Do you have a reservation?"
The area around the hotel is not safe for ordering Gojek and Gocar, there are many opangs.
And the downside is that the security guards are a bit useless, they are busy with their own attention, just listening to music or playing with their cellphones, when my Gocar driver was being bullied, he just kept quiet, the one who should have been able to protect me was just indifferent, there was only 1 security guard who quickly helped me put my suitcase and umbrella into the car because it was raining at that time.
The hotel is very nice, clean, the mattress is soft, only the TV is not active, Netflix and other apps. I can only watch YouTube, but otherwise it's comfortable.