7.1
Pleasant

From 12 reviews

Provided by travelers on
Cleanliness

6.5

Room Comfort

6.9

Meal

6.8

Location

7.2

Service and Facilites

7.0

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Traveler Reviews The Jarrdin Apartement Cihampelas by Serenity Room

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Customer reviews
O***h
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8.5

/10

Reviewed 40 week(s) ago

Only 1 towel is provided, it keeps getting wet, whether there are cockroaches
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R***a
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6.5

/10

Reviewed 43 week(s) ago

The hotel is unkempt and dirty.
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Accommodation's Reply
05 Jul 2024
Thank you for giving a rating, we apologize in advance for the inconvenience, we always accept all ratings well for evaluation, but not all rooms are like what you said, coincidentally at that time we were experiencing overbooking, so we took the initiative to allocate to unit from another property, but it's a shame we didn't double check the condition of the unit. I hope and ask Brother R. A not to reduce his trust in us. In the future, hopefully this will not happen again. Thank you and always be healthy.
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irma l. r.
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8.5

/10

Reviewed 70 week(s) ago

Got a decent unit, okay facilities, wifi, stove, water, dispenser, AC, TV, the important thing is that it's clean and doesn't smell of cigarettes hehe.
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PATRICIA
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5.1

/10

Reviewed 104 week(s) ago

Sangat-sangat kotor, bekas rokok dimana-mana, banyak serangga. Bahkan di kulkas ada bekas minum tidak dibuang. Padahal orangnya sudah konfirmasi juga, tapi tidak dibersihkan.

4 people find it helpful

siti n. a.
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6.0

/10

Reviewed 108 week(s) ago

It's really weird to have an apartment. Already booked far in advance on the day I wanted to check in, instead I rented an extension to other people. Where do you have to wait 2 hours to be in a more tired position? Kapok gama again!
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5 people find it helpful

Asrisandy Asrisandy
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5.7

/10

Reviewed 123 week(s) ago

Dirty, not clean, there is trash.
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Accommodation's Reply
28 Dec 2022
Thank you for giving an assessment, beforehand we apologize for the inconvenience, we always accept all assessments well for evaluation, but not all rooms are like that, and the person responsible for the cleaning section will be given a discount. Thank you and always healthy
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