Traveloka (927)
8.7
Very Good
From 927 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.5
Meal
8.4
Location
9.0
Service and Facilites
8.6
People often mention about Pentacity Hotel Balikpapan
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Ambiance (68)
Variety (65)
Bedroom (64)
Hotel Area (64)
Distance to City Center (60)
Accessibility (57)
Staff Friendliness (55)
Taste (55)
Surroundings (51)
Family Friendly (50)
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Traveler Reviews Pentacity Hotel Balikpapan
Number of reviews per page
20
40
Customer reviews
D***n
Business
8.5
/10
Reviewed 2 day(s) ago
Good hotel in Balikpapan. Comfortable room.
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Accommodation's Reply
24 Apr 2025
Dear our esteemed guest,
Warm greetings from Pentacity Hotel Balikpapan.
We would like to express our gratitude for choosing Pentacity Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan and for sharing your positive experience. Situated directly above the Pentacity Shopping Venue in the Balikpapan Superblock area, it is the most comprehensive shopping center and entertainment hub in Balikpapan.
With facilities and direct access to Marquee On 7 | Pool Club, The Nusantara Grand Ballroom, Aquaboom Waterpark, CNC Fitness Center, Nusa Lumina Digital Park, Score Sport Lounge, Pantai BSB, BSB Seafood 45, Balikpapan Super Bowling, E-walk mall, and many more.
We hope to have the pleasure of welcoming you and your family back to stay at Pentacity Hotel Balikpapan, providing an even better stay experience in the future.
Sincerely,
Management
B***y
8.8
/10
Reviewed 5 day(s) ago
Some renovation work going on nearby, and was noisy until morning. Overall, it's okay.
1 people find it helpful
Accommodation's Reply
21 Apr 2025
Dear our esteemed guest,
Warm greetings from Pentacity Hotel Balikpapan.
Thank you for choosing our hotel for your stay in Balikpapan. Your feedback is highly valued as we continuously improve our facilities and services. We will share your comments with the relevant departments to prevent any recurrence of the issues.
We hope to have the pleasure of welcoming you and your family back to stay at Pentacity Hotel Balikpapan, providing an even better stay experience in the future.
Sincerely,
Management
M***d
9.0
/10
Reviewed 5 day(s) ago
Nice, but the room is not big enough for that price
Great facilities, kids love it
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Accommodation's Reply
23 Apr 2025
Dear valued guest, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your main choice to stay while in Balikpapan. Your feedback means a lot. We apologize for any inconvenience during your stay. We will immediately inform the relevant department to review and ensure that the same thing does not happen again. We hope to welcome you and your family back to stay at Pentacity Hotel Balikpapan, and share a better stay experience in the future. Best regards, Management
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Yayu E.
Leisure
8.5
/10
Reviewed 5 day(s) ago
The right choice for vacationing and shopping because of the facilities and direct access to malls and restaurants.
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Accommodation's Reply
23 Apr 2025
Dear valued guest, Mrs. Yayu E., Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your main choice for staying while in Balikpapan, and sharing your positive experience. Located right above Pentacity Shopping Venue, Balikpapan Superblock area, is the most complete shopping center and the largest entertainment in Balikpapan. With facilities and direct access to Marquee On 7 | Pool Club, The Nusantara Grand Ballroom, Aquaboom Waterpark, CNC Fitness Center, Nusa Lumina Digital Playground, Score Sport Lounge, Pantai BSB, BSB Seafood 45, Balikpapan Super Bowling, E-walk Mall, and many more. We hope to welcome Mrs. Yayu E. and family back to stay at Pentacity Hotel Balikpapan, providing a better staying experience in the future. Best regards, Management
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J***y
8.9
/10
Reviewed 1 week(s) ago
1. Take a long time to check in
2. At the first night, We had only 1 towel. I called room service, receptionist, duty manager. Nobody picked up my call
3. Booked 2 twin bed and 1 double bed. But the hotel gave us 2 double bed and 1 twin bed.
4. Got a smoking floor
5. couldn’t get breakfast because the dining room was full. I asked for room breakfast but the staff denied and required me to wait without knowing how long
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Accommodation's Reply
22 Apr 2025
Dear our esteemed guest,
Warm greetings from Pentacity Hotel Balikpapan.
Thank you for choosing our hotel for your stay in Balikpapan. Your feedback is highly valued as we continuously improve our facilities and services. We will share your comments with the relevant departments to prevent any recurrence of the issues.
We hope to have the pleasure of welcoming you and your family back to stay at Pentacity Hotel Balikpapan, providing an even better stay experience in the future.
Sincerely,
Management
E***a
Leisure
9.7
/10
Reviewed 2 week(s) ago
For food during BF, the taste can be improved again
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Accommodation's Reply
17 Apr 2025
Dear valued guest, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your main choice to stay while in Balikpapan. Your feedback means a lot. We apologize for any inconvenience during your stay. We will immediately inform the relevant department to review and ensure that the same thing does not happen again. We hope to welcome you and your family back to stay at Pentacity Hotel Balikpapan, and share a better stay experience in the future. Best regards, Management
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M***d
Staycation
9.4
/10
Reviewed 2 week(s) ago
nice experiences. only the soundproofing in the room needs to be improved.
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Accommodation's Reply
17 Apr 2025
Dear valued guest, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your main choice to stay while in Balikpapan. Your feedback means a lot. We apologize for any inconvenience during your stay. We will immediately inform the relevant department to review and ensure that the same thing does not happen again. We hope to welcome you and your family back to stay at Pentacity Hotel Balikpapan, and share a better stay experience in the future. Best regards, Management
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H***s
Leisure
8.5
/10
Reviewed 2 week(s) ago
The staff is very friendly and very helpful
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Accommodation's Reply
17 Apr 2025
Dear valued guests, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your main choice for staying while in Balikpapan, and sharing your positive experience. Located right above Pentacity Shopping Venue, Balikpapan Superblock area, is the most complete shopping center and the largest entertainment in Balikpapan. With facilities and direct access to Marquee On 7 | Pool Club, The Nusantara Grand Ballroom, Aquaboom Waterpark, CNC Fitness Center, Nusa Lumina Digital Playground, Score Sport Lounge, Pantai BSB, BSB Seafood 45, Balikpapan Super Bowling, E-walk Mall, and many more. We hope to welcome you and your family back to stay at Pentacity Hotel Balikpapan, providing a better staying experience in the future. Best regards, Management
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M***n
Staycation
8.2
/10
Reviewed 2 week(s) ago
April 5, 2025, from 5 pm to 7 pm, the receptionist didn't pick up the phone. When my wife went downstairs, they didn't have anything to do. When I was reprimanded, I tested the phone again from the room and it was immediately answered. Hopefully it will be better in the future. It's a favorite hotel.
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4 people find it helpful
Accommodation's Reply
17 Apr 2025
Dear valued guest, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your main choice to stay while in Balikpapan. Your feedback means a lot. We apologize for any inconvenience during your stay. We will immediately inform the relevant department to review and ensure that the same thing does not happen again. We hope to welcome you and your family back to stay at Pentacity Hotel Balikpapan, and share a better stay experience in the future. Best regards, Management
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S***y
Leisure
8.7
/10
Reviewed 2 week(s) ago
Breakfast food lacks variety
Bed is a bit narrow
But the swimming pool is clean
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Accommodation's Reply
17 Apr 2025
Dear valued guest, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your main choice to stay while in Balikpapan. Your feedback means a lot. We apologize for any inconvenience during your stay. We will immediately inform the relevant department to review and ensure that the same thing does not happen again. We hope to welcome you and your family back to stay at Pentacity Hotel Balikpapan, and share a better stay experience in the future. Best regards, Management
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M***i
Staycation
10.0
/10
Reviewed 2 week(s) ago
we will always come back here.
a fun destination for a family vacation.
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+3
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Accommodation's Reply
17 Apr 2025
Dear valued guest, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your main choice to stay while in Balikpapan. Your feedback means a lot. We apologize for any inconvenience during your stay. We will immediately inform the relevant department to review and ensure that the same thing does not happen again. We hope to welcome you and your family back to stay at Pentacity Hotel Balikpapan, and share a better stay experience in the future. Best regards, Management
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H***e
Leisure
9.7
/10
Reviewed 3 week(s) ago
friendly staff, clean hotel, only when I checked in, new towels were delivered to the room that night
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1 people find it helpful
Accommodation's Reply
17 Apr 2025
Dear valued guest, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your main choice to stay while in Balikpapan. Your feedback means a lot. We apologize for any inconvenience during your stay. We will immediately inform the relevant department to review and ensure that the same thing does not happen again. We hope to welcome you and your family back to stay at Pentacity Hotel Balikpapan, and share a better stay experience in the future. Best regards, Management
See original
D***y
Leisure
10.0
/10
Reviewed 3 week(s) ago
recommend for families 🤗
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1 people find it helpful
Accommodation's Reply
17 Apr 2025
Dear valued guests, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your main choice for staying while in Balikpapan, and sharing your positive experience. Located right above Pentacity Shopping Venue, Balikpapan Superblock area, is the most complete shopping center and the largest entertainment in Balikpapan. With facilities and direct access to Marquee On 7 | Pool Club, The Nusantara Grand Ballroom, Aquaboom Waterpark, CNC Fitness Center, Nusa Lumina Digital Playground, Score Sport Lounge, Pantai BSB, BSB Seafood 45, Balikpapan Super Bowling, E-walk Mall, and many more. We hope to welcome you and your family back to stay at Pentacity Hotel Balikpapan, providing a better staying experience in the future. Best regards, Management
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bs
brian s.
8.5
/10
Reviewed 3 week(s) ago
Great, friendly staff, good facilities, and just walking distance to the mall.
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Accommodation's Reply
17 Apr 2025
Dear valued guest, Mr. Brian s., Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your main choice for staying while in Balikpapan, and sharing your positive experience. Located right above Pentacity Shopping Venue, Balikpapan Superblock area, is the most complete shopping center and the largest entertainment in Balikpapan. With facilities and direct access to Marquee On 7 | Pool Club, The Nusantara Grand Ballroom, Aquaboom Waterpark, CNC Fitness Center, Nusa Lumina Digital Playground, Score Sport Lounge, Pantai BSB, BSB Seafood 45, Balikpapan Super Bowling, E-walk Mall, and many more. We hope to welcome Mr. Brian s., and family back to stay at Pentacity Hotel Balikpapan, providing a better staying experience in the future. Best regards, Management
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RM
Rima M. H.
Leisure
8.8
/10
Reviewed 3 week(s) ago
Once here, I immediately want to come back because it's that comfortable, the TV is also a smart TV. Even though I got a room with a strange placement of the AC so it felt hot, for those who want to check in, you can ask first where the AC is, so you don't get a dud like me and it feels hot.
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Accommodation's Reply
17 Apr 2025
Dear valued guest, Mrs. Rima M. H., Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your main choice to stay while in Balikpapan. Your feedback means a lot. We apologize for any inconvenience during your stay. We will immediately inform the relevant department to review and ensure that the same thing does not happen again. We hope to welcome Mrs. Rima M. H. and family back to stay at Pentacity Hotel Balikpapan, and share a better stay experience in the future. Best regards, Management
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J***s
Leisure
9.4
/10
Reviewed 3 week(s) ago
Good hotel in Balikpapan, excellent service. Thank you.
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Accommodation's Reply
17 Apr 2025
Dear our esteemed guest,
Warm greetings from Pentacity Hotel Balikpapan.
We would like to express our gratitude for choosing Pentacity Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan and for sharing your positive experience. Situated directly above the Pentacity Shopping Venue in the Balikpapan Superblock area, it is the most comprehensive shopping center and entertainment hub in Balikpapan.
With facilities and direct access to Marquee On 7 | Pool Club, The Nusantara Grand Ballroom, Aquaboom Waterpark, CNC Fitness Center, Nusa Lumina Digital Park, Score Sport Lounge, Pantai BSB, BSB Seafood 45, Balikpapan Super Bowling, E-walk mall, and many more.
We hope to have the pleasure of welcoming you and your and family back to stay at Pentacity Hotel Balikpapan, providing an even better stay experience in the future.
Sincerely,
Management
BS
Bambang S.
10.0
/10
Reviewed 3 week(s) ago
The access to the mall is great. No need to walk far. The room is clean, comfortable and the service is good.
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Accommodation's Reply
17 Apr 2025
Dear valued guest, Mr. Bambang S., Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your main choice for staying while in Balikpapan, and sharing your positive experience. Located right above Pentacity Shopping Venue, Balikpapan Superblock area, is the most complete shopping center and the largest entertainment in Balikpapan. With facilities and direct access to Marquee On 7 | Pool Club, The Nusantara Grand Ballroom, Aquaboom Waterpark, CNC Fitness Center, Nusa Lumina Digital Playground, Score Sport Lounge, Pantai BSB, BSB Seafood 45, Balikpapan Super Bowling, E-walk Mall, and many more. We hope to welcome Mr. Bambang S., and family back to stay at Pentacity Hotel Balikpapan, providing a better staying experience in the future. Best regards, Management
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M***d
9.0
/10
Reviewed 3 week(s) ago
good, according to expectations, friendly for family vacations
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Accommodation's Reply
17 Apr 2025
Dear valued guests, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your main choice for staying while in Balikpapan, and sharing your positive experience. Located right above Pentacity Shopping Venue, Balikpapan Superblock area, is the most complete shopping center and the largest entertainment in Balikpapan. With facilities and direct access to Marquee On 7 | Pool Club, The Nusantara Grand Ballroom, Aquaboom Waterpark, CNC Fitness Center, Nusa Lumina Digital Playground, Score Sport Lounge, Pantai BSB, BSB Seafood 45, Balikpapan Super Bowling, E-walk Mall, and many more. We hope to welcome you and your family back to stay at Pentacity Hotel Balikpapan, providing a better staying experience in the future. Best regards, Management
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H***i
Leisure
7.0
/10
Reviewed 3 week(s) ago
Got the room at the end. The room was small and ordinary. The lobby was very nice.
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1 people find it helpful
Accommodation's Reply
17 Apr 2025
Dear valued guest, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your main choice to stay while in Balikpapan. Your feedback means a lot. We apologize for any inconvenience during your stay. We will immediately inform the relevant department to review and ensure that the same thing does not happen again. We hope to welcome you and your family back to stay at Pentacity Hotel Balikpapan, and share a better stay experience in the future. Best regards, Management
See original
I***m
8.5
/10
Reviewed 3 week(s) ago
Nice and comfortable, but a bit difficult to bring and park a motorbike.
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Accommodation's Reply
17 Apr 2025
Dear valued guest, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your main choice to stay while in Balikpapan. Your feedback means a lot. We apologize for any inconvenience during your stay. We will immediately inform the relevant department to review and ensure that the same thing does not happen again. We hope to welcome you and your family back to stay at Pentacity Hotel Balikpapan, and share a better stay experience in the future. Best regards, Management
See original
Number of reviews per page
20
40
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