8.9
Very Good

From 237 reviews

Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.8

Location

9.1

Service and Facilites

9.0

People often mention about Maia Hotel Jakarta
All
Taste (21)
Ambiance (19)
Distance to City Center (18)
Staff Friendliness (18)
Accessibility (17)
Variety (17)
Bedroom (16)
Hotel Area (15)
Room Space (14)
Soundproof (14)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Maia Hotel Jakarta

Number of reviews per page
20
40
Customer reviews
S***l
icon-origin-TRAVELOKA

10.0

/10

Reviewed 5 day(s) ago

Thank you maia hotel, A very memorable stay. Thank you also for your attention. Great Staying Experience
Translated by Google Icon
See original

Find this review helpful?

W***y
icon-origin-TRAVELOKA

8.3

/10

Reviewed 4 week(s) ago

The hotel is low occupancy so the kitchen is not 100% open for breakfast. Wifi is ok, but disconnected several times when used. The rest is ok, quite recommend.
Translated by Google Icon
See original

Find this review helpful?

Tio E.
icon-Business
Business
icon-origin-TRAVELOKA

6.1

/10

Reviewed 4 week(s) ago

Limited breakfast but we are paying for normal price. it served cold. Bedsheets with stains and smells of oilment.

Find this review helpful?

Profile Picture
Hery O.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

6.4

/10

Reviewed 6 week(s) ago

Stayed here during fasting month, the room price is quite expensive considering the facilities. The sad thing is that the sahur menu is not worthy of the hotel's star rating. There is only 1 waiter. It's chaotic.
Translated by Google Icon
See original

Find this review helpful?

M***a
icon-origin-TRAVELOKA

8.5

/10

Reviewed 10 week(s) ago

The hotel's location is right across from Thamrin City and along the road in front of the hotel there are many cheap places to eat.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
27 Feb 2025
Dear Sir/Madam, Warm greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your place to stay and giving us a positive review about our hotel. Your positive review about our service and facilities is highly appreciated. Your positive review has been shared with all members of the hotel team. This will further motivate us to consistently provide exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to thank you for your positive review and we look forward to welcoming you back soon. Best Regards, Rizky Suberlin
Translated by Google Icon
See original
M***a
icon-origin-TRAVELOKA

8.5

/10

Reviewed 10 week(s) ago

The hotel's location is right across from Thamrin City and along the road in front of the hotel there are many cheap places to eat.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
27 Feb 2025
Dear Sir/Madam, Warm greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your place to stay and giving us a positive review about our hotel. Your positive review about our service and facilities is highly appreciated. Your positive review has been shared with all members of the hotel team. This will further motivate us to consistently provide exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to thank you for your positive review and we look forward to welcoming you back soon. Best Regards, Rizky Suberlin
Translated by Google Icon
See original
Profile Picture
Meita Y.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 10 week(s) ago

The hotel's location is right across from Thamrin City and along the road in front of the hotel there are many cheap places to eat.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
27 Feb 2025
Dear Sir/Madam, Warm greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your place to stay and giving us a positive review about our hotel. Your positive review about our service and facilities is highly appreciated. Your positive review has been shared with all members of the hotel team. This will further motivate us to consistently provide exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to thank you for your positive review and we look forward to welcoming you back soon. Best Regards, Rizky Suberlin
Translated by Google Icon
See original
y***h
icon-Business
Business
icon-origin-TRAVELOKA

8.8

/10

Reviewed 10 week(s) ago

The only minus is the wifi which is not very fast. Other than that, it is recommended 👌
Translated by Google Icon
See original

2 people find it helpful

Accommodation's Reply
17 Feb 2025
Dear Sir/Madam, Warm greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your place to stay and giving us a positive review about our hotel. Your positive review about our service and facilities is highly appreciated. Your positive review has been shared with all members of the hotel team. This will further motivate us to consistently provide exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to thank you for your positive review and we look forward to welcoming you back soon. Best Regards, Rizky Suberlin
Translated by Google Icon
See original
A***l
icon-Business
Business
icon-origin-TRAVELOKA

8.5

/10

Reviewed 10 week(s) ago

Strategic location, close to the mall and many culinary choices available
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
27 Feb 2025
Dear Sir/Madam, Warm greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your place to stay and giving us a positive review about our hotel. Your positive review about our service and facilities is highly appreciated. Your positive review has been shared with all members of the hotel team. This will further motivate us to consistently provide exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to thank you for your positive review and we look forward to welcoming you back soon. Best Regards, Rizky Suberlin
Translated by Google Icon
See original
Profile Picture
Intan M.
icon-origin-TRAVELOKA

7.0

/10

Reviewed 11 week(s) ago

The wifi can't be helped either, when I was about to go home I was given a proper one
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
13 Feb 2025
Dear Mrs. Intan, Thank you for staying at Maia Hotel Jakarta and taking the time to share your valuable feedback. We are very sorry to hear about your unpleasant experience during your stay with us especially regarding the wifi connection. We have raised this issue & made efforts to the relevant department heads to ensure that we are consistent with the standards we strive for and we hope you can give us a chance to prove that we can do better on your future visits. Rest assured that we will always strive to improve our services, so that you can experience our hotel and services. We hope this unpleasant experience will not deter you from returning to Maia Hotel Jakarta. We look forward to welcoming you back to Maia Hotel Jakarta. Best regards, Rizky Suberlin
Translated by Google Icon
See original
J***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.4

/10

Reviewed 11 week(s) ago

I stayed for one night at Hotel Maia Jakarta and overall had a good experience. I got a room without breakfast included, but I decided to try the additional breakfast for 150k/person. Unfortunately, the food selection was quite limited, and some dishes like pasta and porridge were a bit bland. The breakfast area itself felt cramped because there were too many tables and chairs, making it hard to move around comfortably. On the bright side, the room was very nice—the color scheme was cute and created a cozy atmosphere. The lobby was also beautiful, and the security staff were very friendly, which gave a great first impression. Another big plus is the location—the hotel is right in front of Thamrin City Mall (Thamcit), which is super convenient for shopping or grabbing a quick meal. However, there were a few minor issues. The TV remote was difficult to use, and when I arrived, the bottled water in the room was empty, likely forgotten to be replaced. I called the front desk to request new bottles, but they didn’t deliver right away. It wasn’t until I called again later that evening that they finally brought the water to my room. Overall, it’s a comfortable hotel with a great location and friendly staff. A few small improvements could make the stay even better, but it’s definitely a solid choice if you’re planning to explore the area.
Read More

Find this review helpful?

Accommodation's Reply
13 Feb 2025
Dear Mr/Mrs, Warm greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as a place to stay and giving a positive review about our hotel. We really appreciate your positive reviews regarding services and facilities. Your positive review has been shared with all hotel team members. This will further motivate us to consistently provide exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to thank you for your positive review and we very much look forward to welcoming you back soon. Greetings, Rizky Suberlin
Profile Picture
Fahresi E. S.
icon-origin-TRAVELOKA

8.4

/10

Reviewed 12 week(s) ago

The room is not clean, like the sheets and blankets.
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
05 Feb 2025
Dear Mr. Fahrei, Thank you for staying at Maia Hotel Jakarta and taking the time to share your valuable feedback. We are very sorry to hear about your unpleasant experience during your stay with us especially regarding the Cleanliness in the room. We have raised this issue & made efforts to the relevant department heads to ensure that we are consistent with the standards we strive for and we hope you can give us a chance to prove that we can do better on your future visits. Rest assured that we will always strive to improve our services, so that you can experience our hotel and services. We hope this unpleasant experience will not deter you from returning to Maia Hotel Jakarta. We look forward to welcoming you back to Maia Hotel Jakarta. Best regards, Rizky Suberlin
Translated by Google Icon
See original
Profile Picture
Fitri S.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 12 week(s) ago

Hotel comfort. Strategic location. Bad wifi and very little water in the bathroom
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
05 Feb 2025
Dear Ms. Fitri, Thank you for staying at Maia Hotel Jakarta and taking the time to share your valuable feedback. We are very sorry to hear about the unpleasant experience during your stay with us especially regarding the wifi issue and the weak water in the bathroom. We have raised this issue & made efforts to the relevant department heads to ensure that we are consistent with the standards we strive for and we hope you will give us a chance to prove that we can do better on your future visits. Rest assured that we will always strive to improve our services, so that you can experience our hotel and services. We hope this unpleasant experience will not deter you from returning to Maia Hotel Jakarta. We look forward to welcoming you back to Maia Hotel Jakarta. Best regards, Rizky Suberlin
Translated by Google Icon
See original
F***i
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 12 week(s) ago

Comfortable hotel. But there are only a few obstacles. The shower water is very small. But overall it is comfortable.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
05 Feb 2025
Dear Sir/Madam, Thank you for staying at Maia Hotel Jakarta and taking the time to share your valuable feedback. We are very sorry to hear about the unpleasant experience during your stay with us especially regarding the weak shower water. We have raised this issue & tried to reach out to the relevant department heads to ensure that we are consistent with the standards we strive for and we hope you will give us a chance to prove that we can do better on your future visits. Rest assured that we will always strive to improve our services, so that you can experience our hotel and services. We hope this unpleasant experience will not deter you from returning to Maia Hotel Jakarta. We look forward to welcoming you back to Maia Hotel Jakarta. Best regards, Rizky Suberlin
Translated by Google Icon
See original
F***d
icon-origin-TRAVELOKA

10.0

/10

Reviewed 13 week(s) ago

cool and very good staff and clean
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
05 Feb 2025
Dear Sir/Madam, Warm greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your place to stay and giving us a positive review about our hotel. Your positive review about our service and facilities is highly appreciated. Your positive review has been shared with all members of the hotel team. This will further motivate us to consistently provide exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to thank you for your positive review and we look forward to welcoming you back soon. Best Regards, Rizky Suberlin
Translated by Google Icon
See original
Wilda E.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 15 week(s) ago

Good. Good… good. The location is perfect, close to everything in the city center.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
21 Jan 2025
Warm greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your place to stay and giving us a positive review about our hotel. Your positive review about our service and facilities is highly appreciated. Your positive review has been shared with all members of the hotel team. This will further motivate us to consistently provide exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to thank you for your positive review and we look forward to welcoming you back soon. Best Regards, Rizky Suberlin
Translated by Google Icon
See original
l***i
icon-origin-TRAVELOKA

8.6

/10

Reviewed 16 week(s) ago

The staff is friendly and helpful with check in.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
21 Jan 2025
Warm greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your place to stay and giving us a positive review about our hotel. Your positive review about our service and facilities is highly appreciated. Your positive review has been shared with all members of the hotel team. This will further motivate us to consistently provide exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to thank you for your positive review and we look forward to welcoming you back soon. Best Regards, Rizky Suberlin
Translated by Google Icon
See original
S***a
icon-origin-TRAVELOKA

9.4

/10

Reviewed 17 week(s) ago

Absolutely loved my stay here! The room was spacious and clean. The staff went above and beyond to make my stay comfortable. The breakfast was delicious with lots of variety. The location is perfect, close to everything. I highly recommend this hotel.

2 people find it helpful

Accommodation's Reply
21 Jan 2025
Warm greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your place to stay and giving us a positive review about our hotel. Your positive review about our service and facilities is highly appreciated. Your positive review has been shared with all members of the hotel team. This will further motivate us to consistently provide exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to thank you for your positive review and we look forward to welcoming you back soon. Best Regards, Rizky Suberlin
Translated by Google Icon
See original
f***h
icon-origin-TRAVELOKA

8.8

/10

Reviewed 24 week(s) ago

Room 817 bathroom floor has puddles of water, floor level needs to be repaired, towels are no longer suitable and need to be replaced
Translated by Google Icon
See original

3 people find it helpful

f***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.8

/10

Reviewed 24 week(s) ago

Room 823 bathroom floor there is water puddle, floor level needs to be repaired, towels are no longer suitable and need to be replaced
Translated by Google Icon
See original

1 people find it helpful

Number of reviews per page
20
40