Overall Ratings & Reviews Vignette Collection MOIRE HOI AN, an IHG Hotel

Good location with nice river view and few steps to Old town

Staff are very friendly. I received a free upgrade to a river view room, beautiful view. Room is a bit small but clean and comfortable

I had two booking during my stay in this hotel, and same with the other booking their lack area is receptionist. I did book under two different name since I can't choose two different room type in one booking. So when I asked if they can arrange the room to be close to each other they refuse at first and blame us about not giving the info in andvance instead of trying to look for other option. In reality they have three room available across of our other booking. And the free upgrade room promo that they launched in traveloka did happened after I asked several time and fight for it. (You get what you asked for 🤣) other than that the hotel was amazing.

I think one of the best hotel in hoi an. We booked trough traveloka since there was promotion for free room upgrade. During our check in, the receptionist attitude was annoying and she said that there is available upgrade room available, and when we asked if we want to pay for upgrade she mention several rooms available. And the price that she gave was way more expensive compare to traveloka price. I did review their hotel with one star in google on the day we checked in and the next day their relationship ambassador (mindy) apologized and want to give some perks for our family. Really appreciate her effort. But my opinion about the hotel still the same. Their front liner specially the receptionist was lack in certain area. Aside from the check in incident, my travel experience was amazing. Their room was very good, cleanliness was amazing, food was better than local restaurant.

Excellent. Friendly staff. Proactively ask about customer needs to support customers. No discrimination between foreign and domestic customers.

I recently had the pleasure of staying at Bay Resort Hotel, and I must say it exceeded all my expectations. From its luxurious ambiance to the delectable buffet spread, this resort truly offers an unforgettable experience. Upon arrival, I was immediately impressed by the grandeur of the hotel. The elegant decoration, coupled with breathtaking views of the surrounding landscape, set the stage for a truly indulgent getaway. The attention to detail in the interior design showcased the hotel's commitment to providing a luxurious stay for its guests. One of the highlights of my stay was the delightful buffet. The variety of dishes offered was simply outstanding. From international cuisine to local delicacies, every meal was a culinary adventure. However, what truly stood out was the Specialty salted coffee. It was a unique blend that perfectly complemented the array of flavors on offer. Trust me, it's an absolute must-try when you stay at Bay Resort Hotel. But what truly made my experience exceptional was the excellent service provided by the staff, particularly Ms. Hà (Restaurant Manager. Her warm and welcoming demeanor made me feel like a valued guest throughout my stay. Ms. Hà consistently displayed a genuine care for her guests, always anticipating their needs and offering the best possible service. Her attention to detail and personalized approach truly set her apart as a special member. The entire team at Bay Resort Hotel deserves recognition for their dedication to providing top-notch service. From the friendly concierge to the efficient housekeeping staff, everyone contributed to making my stay memorable. I highly recommend Bay Resort Hotel to anyone seeking a luxurious and unforgettable vacation. The blend of luxury, delicious buffet, and the Specialty salted coffee make for an extraordinary experience. I will cherish my memories of Bay Resort Hotel and eagerly look forward to my next visit.