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Explore Florence Hotel

Traveloka (43)

8.8

Very Good

From 43 reviews

Provided by travelers on

Cleanliness

9.2

Room Comfort

9.0

Meal

8.7

Location

8.8

Service and Facilites

9.0

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Traveler Reviews Florence Hotel

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Customer reviews

My Ngô T. T.

Staycation

8.8

/10

Reviewed 6 week(s) ago

Staff is very friendly. Good service quality, worth trying.

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N***a

Leisure

10.0

/10

Reviewed 15 week(s) ago

Very nice hotel, the staff are nice, food delicious, i also tried spa and it was very enjoyable.

2 people find it helpful

P***t

9.1

/10

Reviewed 34 week(s) ago

Good service, clean rooms, sunworld view

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1 people find it helpful

p***m

Leisure

10.0

/10

Reviewed 52 week(s) ago

Phòng sạch đẹp, dịch vụ tốt, bufet sáng ngon, nhân viên thân thiện, giá cả hợp lý

1 people find it helpful

Budi H.

10.0

/10

Reviewed 80 week(s) ago

Harga yang sangat ramah dikantong dengan fasilitas hotel yang sangat sesuai, bahkan di luar ekspektasi. Staff sangat ramah dan membantu sekali. Kamar selalu harum, perlengkapan di refill dan di ganti setiap hari. Tapi jangan kaget ya kalo tau-tau ada yang ketuk pintu house keeping 😍. Oyah, di hotel ada tempat untuk menukar uang (saya bawa dollar). Hotel dekat sekali dengan Lotte Mart, jalan kaki bentar sampai, di Lotte sedia banyak oleh-oleh juga, harga beberapa oleh oleh dengan Han Market ga jauh beda. Menginap di sini worth it banget buat saya. Thanks all staff Florence Hotel, see you next time 😁🤗.

2 people find it helpful

Accommodation's Reply

16 Oct 2023

Dear Mr./ Ms. Budi Handoko, Thank you very much for your wonderful review of our hotel. We are very delighted that you had a great time at our hotel. At Florence Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards,

Trang M. N. N.

9.7

/10

Reviewed 87 week(s) ago

The hotel is new so the rooms and appliances are all new. clean room. cheerful staff. The location is quite good if anyone just wants to go to Asia Park, the night out to the food court is also quite close. Breakfast buffet also has many options, all cooked slightly salty

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5 people find it helpful

Accommodation's Reply

12 Sep 2023

Dear Guest Mai Tram, Thank you very much for your excellent review of our hotel. We are delighted to hear that you enjoyed all aspects of your stay. We will pay attention to upgrading the quality of breakfast and hope to welcome you back to stay with us in the future. Wishing you health and happiness in life. Best regards,

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Pham T. T. L.

9.7

/10

Reviewed 91 week(s) ago

Dịch vụ ok, phòng như hình, đồ ăn khá ổn!!!

2 people find it helpful

Accommodation's Reply

07 Aug 2023

Dear Valued Guest Pham Thanh Truc Loan, Good afternoon from Hotel Florence Thanks very much for your comment. We are very pleased that you had a great time at our hotel. At Hotel Florence, we aim to provide a "Cosy at Home" experience to our guests with personalized services to a great extent. Your review will be the motivation for our staff to try harder to provide the best service to our customers. Thank you again for visiting us and we look forward to welcoming you back soon. Best wishes to you,

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Nguyen T. T. P.

6.5

/10

Reviewed 91 week(s) ago

Going to rest but next to the construction from early in the morning it was very noisy, I called the front desk and the receptionist told me it was still noisier than that. Stressed but more stressed

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3 people find it helpful

Nguyen T. T. P.

6.7

/10

Reviewed 91 week(s) ago

Đi nghỉ ngơi mà ngủ ồn thấy mẹ, bên cạnh đang xây cái gì sáng sớm đã đập phá. Stress r còn stress thêm

2 people find it helpful

nguyen t.

9.7

/10

Reviewed 91 week(s) ago

Staff are enthusiastic, friendly. Breakfast ok. Toilet is clean but smelly. Good experience, will be back

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2 people find it helpful

Accommodation's Reply

07 Aug 2023

Hello Miss Tien, Thank you for sharing your experience of your recent stay in Florence. We always take the customer's experience as the core for the dedicated service of our staff and the guideline to improve service quality every day. Based on your contributions, we will always strive to improve the services provided to meet the requirements of our customers. We also regret that the room service experience at the hotel was not expected. Once again, thank you very much and we look forward to welcoming your family back to Florence in the near future. Best regards,

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NGUYEN

9.7

/10

Reviewed 93 week(s) ago

New hotel, facilities to service attitude are all good. The hotel is located in a quiet area, more suitable for business travelers than tourists.

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1 people find it helpful

Hải P. Q.

8.5

/10

Reviewed 94 week(s) ago

Phòng sạch sẽ, nhân viên chu đáo.

2 people find it helpful

Le Kim T.

9.4

/10

Reviewed 96 week(s) ago

There is a TOTO washlet in toilet room, it makes cool under people, service is good, breakfast buffet OK.

2 people find it helpful

Nguyen T.

5.7

/10

Reviewed 98 week(s) ago

Room with bad smell and soundproof very noisy

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3 people find it helpful

Ngô N. M. T.

9.7

/10

Reviewed 98 week(s) ago

Nhân viên dễ thương, nhiệt tình. Nội thất đẹp hiện đại sạch sẽ. Buffet sáng rất ngon

4 people find it helpful

Edy K.

9.7

/10

Reviewed 99 week(s) ago

Room clean, like in picture. Service is good. Breakfast good.

2 people find it helpful

Phạm T. M.

9.7

/10

Reviewed 102 week(s) ago

Phòng mới sạch sẽ, thơm tho, các dịch vụ đầy đủ, giao thông thuận tiện, 1000000 điểmm

11 people find it helpful

Map D.

9.4

/10

Reviewed 106 week(s) ago

New, clean room, lovely staff, 10 points

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8 people find it helpful

Phuong A.

9.4

/10

Reviewed 107 week(s) ago

The new room is beautiful, the new smell is not over yet! Friendly staff, reasonable prices!

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9 people find it helpful

You’ve read all the top reviews.

Number of reviews per page

Overall Ratings & Reviews Florence Hotel

Explore Florence Hotel

Traveloka (43)

From 43 reviews

9.2

9.0

8.7

8.8

9.0

Traveler Reviews Florence Hotel

8.8

Reviewed 6 week(s) ago

Find this review helpful?

10.0

Reviewed 15 week(s) ago

2 people find it helpful

9.1

Reviewed 34 week(s) ago

1 people find it helpful

10.0

Reviewed 52 week(s) ago

1 people find it helpful

10.0

Reviewed 80 week(s) ago

2 people find it helpful

9.7

Reviewed 87 week(s) ago

5 people find it helpful

9.7

Reviewed 91 week(s) ago

2 people find it helpful

6.5

Reviewed 91 week(s) ago

3 people find it helpful

6.7

Reviewed 91 week(s) ago

2 people find it helpful

9.7

Reviewed 91 week(s) ago

2 people find it helpful

9.7

Reviewed 93 week(s) ago

1 people find it helpful

8.5

Reviewed 94 week(s) ago

2 people find it helpful

9.4

Reviewed 96 week(s) ago

2 people find it helpful

5.7

Reviewed 98 week(s) ago

3 people find it helpful

9.7

Reviewed 98 week(s) ago

4 people find it helpful

9.7

Reviewed 99 week(s) ago

2 people find it helpful

9.7

Reviewed 102 week(s) ago

11 people find it helpful

9.4

Reviewed 106 week(s) ago

8 people find it helpful

9.4

Reviewed 107 week(s) ago

9 people find it helpful

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