Overall Ratings & Reviews Herloom Hotel & Residence BSD – Tangerang
Explore Herloom Hotel & Residence BSD – Tangerang
Traveloka (336)
9.1
Exceptional
From 336 reviews
Provided by travelers on
Cleanliness
9.2
Room Comfort
9.2
Meal
8.6
Location
9.2
Service and Facilites
9.1
People often mention about Herloom Hotel & Residence BSD – Tangerang
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Bedroom (32)
Ambiance (31)
Staff Friendliness (29)
Bathroom (29)
Hotel Area (28)
Room Space (26)
Taste (26)
Surroundings (25)
Variety (25)
Family Friendly (24)
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Traveler Reviews Herloom Hotel & Residence BSD – Tangerang
Number of reviews per page
20
40
Customer reviews
f***y
8.5
/10
Reviewed 7 day(s) ago
Great. The staff is friendly.
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Accommodation's Reply
22 Apr 2025
Dear Mr/Mrs. f***y,
Thank you for choosing Herloom Hotel & Residence BSD as your hotel of choice. We are happy that the service we provide meets your expectations. Of course, we will convey the positive review you give to our team to encourage them to always provide the best service for our guests. We are waiting for your next arrival at Herloom Serviced Residence BSD.
Warm regards,
Yunindra Hardino
Residence Manager
MY
Muhammad Y. E.
Staycation
9.7
/10
Reviewed 2 week(s) ago
One of our favorite hotel/service apartments.
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Accommodation's Reply
12 Apr 2025
Dear Mr. Muhammad Y. E.
Thank you for choosing Herloom Hotel & Residence BSD as your hotel of choice. We are happy that the service we provide meets your expectations. Of course, we will convey the positive review you give to our team to encourage them to always provide the best service for our guests. We are waiting for your next arrival at Herloom Serviced Residence BSD.
Warm regards,
Yunindra Hardino
Residence Manager
Y***i
10.0
/10
Reviewed 2 week(s) ago
It was a pleasant experience and the room was very comfortable.
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Accommodation's Reply
12 Apr 2025
Dear Mr./Mrs. Y*i, Thank you for choosing Herloom Hotel & Residence BSD as your hotel of choice. It is a pleasure that the service we provide is in accordance with your expectations. Of course, the positive reviews you provide will be conveyed to our team to be used as encouragement to always provide the best service for our guests. We look forward to your next arrival at Herloom Serviced Residence BSD. Warm regards,. Yunindra Hardino. Residence Manager
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N***o
Leisure
8.8
/10
Reviewed 3 week(s) ago
Easy access because the hotel lobby is next to the mall entrance.
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Accommodation's Reply
12 Apr 2025
Dear Mr./Mrs. N*o, Thank you for choosing Herloom Hotel & Residence BSD as your hotel of choice. It is a pleasure that the service we provide is in accordance with your expectations. Of course, the positive reviews you provide will be conveyed to our team to be used as encouragement to always provide the best service for our guests. We look forward to your next arrival at Herloom Serviced Residence BSD. Warm regards,. Yunindra Hardino. Residence Manager
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S***y
10.0
/10
Reviewed 5 week(s) ago
Heloo,, I just finished my breakfast this morning n one of the employee here named Yan was verry helpfull n so nice ! Can’t wait for the next visit
The room so clean n tidy
Like jw marriot kind a vibe
With the price under 1mil ?come on guys u can’t take any better than this serv aprt!
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Accommodation's Reply
24 Mar 2025
Dear Sir,Thank you for choosing Herloom Hotel & Residence BSD as your hotel of choice. We are happy that the service we provide meets your expectations. Of course, we will convey the positive review you give to our team to encourage them to always provide the best service for our guests. We are waiting for your next arrival at Herloom Serviced Residence BSD. Warm regards, Yunindra Hardino Residence Manager
NL
Nurhaida L. T.
Staycation
10.0
/10
Reviewed 6 week(s) ago
Hotel is near ice bsd, has delicious meals. The room interior is modern & minimalist. Very comfortable to stay with family.
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Accommodation's Reply
24 Mar 2025
Dear Mrs. Nurhaida L.T, Thank you for choosing Herloom Hotel & Residence BSD as your hotel of choice. We are happy that the service we provide meets your expectations. Of course, we will convey the positive review you give to our team to encourage them to always provide the best service for our guests. We are waiting for your next arrival at Herloom Serviced Residence BSD. Warm regards, Yunindra Hardino Residence Manager
D***a
Leisure
9.7
/10
Reviewed 7 week(s) ago
The hotel is very comfortable and clean, the staff service is also good and the location is quite strategic.
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1 people find it helpful
Accommodation's Reply
24 Mar 2025
Dear Guest, Thank you for choosing Herloom Hotel & Residence BSD as your hotel of choice. We are happy that the service we provide meets your expectations. Of course, we will convey the positive review you give to our team to encourage them to always provide the best service for our guests. We are waiting for your next arrival at Herloom Serviced Residence BSD. Warm regards, Yunindra Hardino Residence Manager
a
amanda
Staycation
10.0
/10
Reviewed 7 week(s) ago
very impressive, will come back here again ❤️ friendly staff, comfortable hotel, strategic location, very friendly for children, thank you herloom ❤️
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1 people find it helpful
Accommodation's Reply
24 Mar 2025
Dear Mrs. Amanda, Thank you for choosing Herloom Hotel & Residence BSD as your hotel of choice. We are happy that the service we provide meets your expectations. Of course, we will convey the positive review you give to our team to encourage them to always provide the best service for our guests. We are waiting for your next arrival at Herloom Serviced Residence BSD. Warm regards, Yunindra Hardino Residence Manager
A***a
10.0
/10
Reviewed 12 week(s) ago
Booked on a long weekend, it didn't look that crowded but when it came to breakfast it turned out to be quite a lot of guests. Breakfast choices are quite varied, all staff are friendly. The entire hotel is very clean and comfortable.
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S
Syafril
Leisure
10.0
/10
Reviewed 12 week(s) ago
3 nights stay here gives the impression of being at home (homey), can gather with children, the holiday is very memorable even though it is only for a short time, only yesterday the water dispenser on my floor could not be used because it was said to be broken, so I had to buy drinking water from the beginning to the end. the service is also very fast and friendly, hopefully it will be more successful and will be better in the future ... if I want to go to Gading Serpong, I will stay here again.
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a***a
Staycation
10.0
/10
Reviewed 12 week(s) ago
This hotel is a great choice for a family vacation. The facilities are complete, including a swimming pool, restaurant, and children's playroom. The bedrooms are also very comfortable and clean. The staff are very friendly and helpful, making us feel at home. The location is also strategic. We are very satisfied with our stay at this hotel and will come back again someday.
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HS
Hengky S.
Staycation
10.0
/10
Reviewed 12 week(s) ago
Good hotel and service in bsd serpong
1 people find it helpful
HS
Hengky S.
Leisure
10.0
/10
Reviewed 12 week(s) ago
Good hotel and service in town
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نع
نور ع.
Business
10.0
/10
Reviewed 13 week(s) ago
best hotel clean quiet
delicious food
beautiful view from 30th floor
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+5
1 people find it helpful
S***u
8.2
/10
Reviewed 21 week(s) ago
I recently stayed at Hotel Herloom BSD and had an exceptional experience. The hotel's location is strategic and convenient, providing easy access to key attractions in the BSD area while maintaining a peaceful and luxurious ambiance.
The facilities are modern, well-maintained, and reflect attention to detail. My room was spacious, clean, and equipped with all the amenities necessary for a comfortable stay.
One of the standout aspects was the dining experience. The meals were exquisite, offering a variety of options that catered to different tastes. The quality of the ingredients and the presentation of each dish were remarkable. The service staff at the restaurant were attentive and ensured that every meal was an enjoyable experience.
The overall atmosphere of Hotel Herloom BSD is a perfect blend of elegance and comfort, making it ideal for both business and leisure travelers. I highly recommend this hotel and will definitely return for another visit.
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1 people find it helpful
Accommodation's Reply
14 Dec 2024
Dear Mr/Mrs.S***u,
Thank you for your review! Glad to hear that you enjoyed the pleasant atmosphere when arriving at Herloom Hotel & Residence BSD, despite being located in the city center. We are happy that the natural atmosphere can give you a positive impression.
Glad to hear that you are satisfied with the room which meets your hopes and expectations. We thank you for your appreciation. We hope to welcome you back to Herloom Hotel & Residence BSD another time. If there is anything we can help with or if you have any other questions, please don't hesitate to contact us. Thank you for your visit and see you again.
Warm regards,
Yunindra Hardino
Residence Manager
ad
aditia d. d.
Staycation
9.7
/10
Reviewed 21 week(s) ago
I've had 2 staycations here, it's been fun..only yesterday there was an unpleasant smell from the kitchen area, and there were leftover cutlery from the trash can..but everything was forgiven by the friendly delivery staff...❤️
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3 people find it helpful
Accommodation's Reply
14 Dec 2024
Dear Mr.Aditia d.d,
Thank you for your review! Glad to hear that you enjoyed the pleasant atmosphere when arriving at Herloom Hotel & Residence BSD, despite being located in the city center. We are happy that the natural atmosphere can give you a positive impression.
Glad to hear that you are satisfied with the room which meets your hopes and expectations. We thank you for your appreciation. We hope to welcome you back to Herloom Hotel & Residence BSD another time. If there is anything we can help with or if you have any other questions, please don't hesitate to contact us. Thank you for your visit and see you again.
Warm regards,
Yunindra Hardino
Residence Manager
D***y
Staycation
10.0
/10
Reviewed 21 week(s) ago
This serviced apartment is amazing place to stay for family. The interior is nice, clean and comfy.
2 people find it helpful
Accommodation's Reply
14 Dec 2024
Dear Mr/Mrs.D***y,
Thank you for your review! Glad to hear that you enjoyed the pleasant atmosphere when arriving at Herloom Hotel & Residence BSD, despite being located in the city center. We are happy that the natural atmosphere can give you a positive impression.
Glad to hear that you are satisfied with the room which meets your hopes and expectations. We thank you for your appreciation. We hope to welcome you back to Herloom Hotel & Residence BSD another time. If there is anything we can help with or if you have any other questions, please don't hesitate to contact us. Thank you for your visit and see you again.
Warm regards,
Yunindra Hardino
Residence Manager
S***i
9.4
/10
Reviewed 23 week(s) ago
For a comfortable and clean place
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1 people find it helpful
Accommodation's Reply
23 Nov 2024
Dear Mr./Mrs. S*i, Thank you for choosing Herloom Serviced Residence BSD as your hotel of choice. We are glad that the service we provide is in accordance with your expectations. Of course, the positive reviews you provide will be conveyed to our team to be used as encouragement to always provide the best service for our guests. We look forward to your next arrival at Herloom Serviced Residence BSD. Warm regards,. Yunindra Hardino. Residence Manager.
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WB
Wilyam B.
Leisure
8.5
/10
Reviewed 24 week(s) ago
The place is a good recommendation, the only drawback is that it is still hot in the corridor. With a long corridor, there is only 1 1PK AC for the room corridor.
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1 people find it helpful
Accommodation's Reply
23 Nov 2024
Dear Mr. Wilyam B, Warmest Greetings From Herloom Serviced Residence BSD, a jhl collections……. Thank you for choosing Herloom Serviced Residence BSD as your hotel of choice. It is a pleasure that the services we provide are in accordance with your expectations. We greatly appreciate the time you have taken to provide feedback. We apologize for any inconvenience you have experienced regarding our facilities. We are always committed to providing the best experience for every guest, and we deeply regret that we have not been able to meet your expectations. Therefore, we would be very grateful if you could provide further information regarding our facilities. Your feedback is very valuable to us in our efforts to continuously improve the quality of service and comfort for our guests. We hope to have the opportunity to welcome you back with a better experience in the future. Thank you for your attention and understanding. Warm regards, Yunindra Hardino. Residence Manager.
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Geraldy A.
Leisure
9.4
/10
Reviewed 25 week(s) ago
the pace so far its good, good response, good handel, and the importance is comfort for family, and you can play game with your family on the mall
2 people find it helpful
Accommodation's Reply
23 Nov 2024
Dear Mr.Geraldy A,
Thank you for your review! Glad to hear that you enjoyed the pleasant atmosphere when arriving at Herloom Serviced Residence BSD, despite being located in the city center. We are happy that the natural atmosphere can give you a positive impression.
Glad to hear that you are satisfied with the room which meets your hopes and expectations. We thank you for your appreciation. We hope to welcome you back to Herloom Serviced Residence BSD another time. If there is anything we can help with or if you have any other questions, please don't hesitate to contact us. Thank you for your visit and see you again.
Warm regards,
Yunindra Hardino
Residence Manager
Number of reviews per page
20
40
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