8.7
Very Good

From 627 reviews

Provided by travelers on
Cleanliness

8.5

Room Comfort

8.7

Meal

8.3

Location

8.7

Service and Facilites

8.6

People often mention about Oak Tree Emerald Hotel & Conventions Semarang
All
Ambiance (63)
Staff Friendliness (59)
Bedroom (56)
Bathroom (56)
Surroundings (54)
Room Space (50)
Distance to City Center (49)
Family Friendly (46)
Hotel Area (46)
Taste (45)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Oak Tree Emerald Hotel & Conventions Semarang

Number of reviews per page
20
40
Customer reviews
N***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA

6.0

/10

Reviewed 5 day(s) ago

I booked 3 rooms. 2 rooms had problems like they hadn't been cleaned properly, even though I checked in at 7 pm. Like the picture I attached, the bed sheet looked like someone had been lying there, the toilet hadn't been cleaned, and towels and amenities weren't available. The handling took so long that I had to contact the front desk repeatedly. I asked for it to be cleaned again or moved to another room on the same floor because we are a family and will be back after dinner. Never again staying at this hotel. Bad experience for me and my family.
Read More
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
24 Apr 2025
Dear Mr./Mrs. N*s. Warm greetings from Oak Tree Emerald Hotel & Convention Semarang. Thank you for choosing Oak Tree Emerald as your choice of place to stay in Semarang City, and for giving us a score and review. We apologize for the inconvenience you experienced during your stay at our hotel regarding the toilet that had not been cleaned and the long handling. This is really a note for us to immediately follow up and evaluate in the future. We are happy to await your next arrival to be able to welcome you back to our hotel with better service and quality. Regards, Ika Widiya. Marketing Communication
Translated by Google Icon
See original
Aulia Z.
icon-Business
Business
icon-origin-TRAVELOKA

6.6

/10

Reviewed 6 day(s) ago

It is better for every room that has a bathtub to be given an extra mat. It is better for the closet to use a jet bidet only, because for little girls it is not recommended to use a bottom bidet.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
24 Apr 2025
Dear Mrs. Aulia Z. Warm greetings from Oak Tree Emerald Hotel & Convention Semarang. Thank you for choosing Oak Tree Emerald as your choice of accommodation in Semarang City, and for giving us a score and review. We apologize for the inconvenience you experienced during your stay at our hotel regarding the toilet that does not use a bidet jet. This is truly a note for us to immediately follow up and evaluate in the future. We are happy to await your next arrival to be able to welcome you back to our hotel with better service and quality. Regards, Ika Widiya. Marketing Communication
Translated by Google Icon
See original
Profile Picture
Dimas P.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 2 week(s) ago

Good food, location is far from anywhere suitable for rest. Bathroom has a leak in the shower but overall okay.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
15 Apr 2025
Dear Mr. Dimas P. Warm greetings from Oak Tree Emerald Hotel & Convention Semarang, Thank you for choosing Oak Tree Emerald as your choice of place to stay in Semarang City, and for giving us a score and review. We apologize for the inconvenience you experienced during your stay at our hotel regarding the leak in the shower. This is truly a note for us to immediately follow up and evaluate in the future. We are happy to await your next arrival to be able to welcome you back to our hotel with better service and quality. Regards,. Ika Widiya. Marketing Communication
Translated by Google Icon
See original
M***d
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Fantastic hidden gems hotel, visiting this hotel for the fourth time.

Find this review helpful?

Accommodation's Reply
16 Apr 2025
Dear Mr. M*d. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for the best review that you have given us. We are glad to know that you had a pleasant experience during your stay. We are happy to wait for your next arrival to be able to warmly welcome you and your family back with better service and quality. Regards,. Ika Widiya. Marketing Communication
Translated by Google Icon
See original
Decty D.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 2 week(s) ago

very suitable for healing, natural nuances
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
24 Apr 2025
Dear Mr. Decty D. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for the best review that you have given us. We are happy to know that you had a pleasant experience during your stay. We are happy to wait for your next arrival to be able to warmly welcome you and your family back with better service and quality. Regards,. Ika Widiya. Marketing Communication
Translated by Google Icon
See original
f***h
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Very comfortable, green environment with lots of trees.
Translated by Google Icon
See original

3 people find it helpful

Accommodation's Reply
14 Apr 2025
Dear Mrs. f*h. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for the best review that you have given us. We are happy to know that you had a pleasant experience during your stay. We are happy to wait for your next arrival to be able to warmly welcome you and your family back with better service and quality. Regards,. Ika Widiya. Marketing Communication
Translated by Google Icon
See original
Bambang T. W.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 2 week(s) ago

The hotel staff are quite good and friendly
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
15 Apr 2025
Dear Mr. Bambang T. W. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for the best review that you have given us. We are happy to know that you had a pleasant experience during your stay. We are happy to wait for your next arrival to be able to warmly welcome you and your family back with better service and quality. Regards,. Ika Widiya. Marketing Communication
Translated by Google Icon
See original
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Suitable for staycation with kids. Nice atmosphere, green hill vibes with city lights view. Unique because it is like in a residential area.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
14 Apr 2025
Dear Mrs. A*a. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for the best review that you have given us. We are happy to know that you had a pleasant experience during your stay. We are happy to wait for your next arrival to be able to warmly welcome you and your family back with better service and quality. Regards,. Ika Widiya. Marketing Communication
Translated by Google Icon
See original
g***r
icon-origin-TRAVELOKA

9.7

/10

Reviewed 2 week(s) ago

Staff is responsive when there is a problem
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
15 Apr 2025
Dear Mr. g*r. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for the best review that you have given us. We are happy to know that you had a pleasant experience during your stay. We are happy to wait for your next arrival to be able to warmly welcome you and your family back with better service and quality. Regards,. Ika Widiya. Marketing Communication
Translated by Google Icon
See original
A***t
icon-origin-TRAVELOKA

9.4

/10

Reviewed 3 week(s) ago

Bonus spot for sunset. Cool air, comfortable atmosphere, far from the hustle and bustle of the city.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
15 Apr 2025
Dear Mr. A*t. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for the best review that you have given us. We are glad to know that you had a pleasant experience during your stay. We are happy to wait for your next arrival to be able to warmly welcome you and your family back with better service and quality. Regards,. Ika Widiya. Marketing Communication
Translated by Google Icon
See original
h***a
icon-origin-TRAVELOKA

8.1

/10

Reviewed 3 week(s) ago

Old building and room. The facility needs to be renewed. The towel was worn out. There was no hairdryer. I requested it from room service but it was never delivered. The food has limited variety and the taste was standard. The room smelled of dust and looked like it hadn't been occupied for a long time. I got an allergy and sneezed frequently, so I couldn't rest well.
Read More

Find this review helpful?

Accommodation's Reply
10 Apr 2025
Dear Mr./Mrs. h*a. Warm greetings from Oak Tree Emerald Hotel & Convention Semarang. Thank you for choosing Oak Tree Emerald as your choice of place to stay in Semarang City, and for giving us a score and review. We apologize for the inconvenience you experienced during your stay at our hotel related to the old building, inadequate towels, no Hair Drayer in the room and less varied food. This is really a note for us to immediately follow up and evaluate in the future. We are happy to await your next arrival to be able to welcome you back to our hotel with better service and quality. Regards, Ika Widiya. Marketing Communication.
Translated by Google Icon
See original
bambang m.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.7

/10

Reviewed 3 week(s) ago

comfortable room, cold air conditioning, fast wi-fi.. the kids are happy because the pool water is clean, there is a small children's pool, comfortable atmosphere with lots of shady trees. breakfast suits the Indonesian tongue 😊
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
15 Apr 2025
Dear Mr. Bambang M. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for the best review that you have given us. We are happy to know that you had a pleasant experience during your stay. We are happy to wait for your next arrival to be able to warmly welcome you and your family back with better service and quality. Regards,. Ika Widiya. Marketing Communication
Translated by Google Icon
See original
i***n
icon-origin-TRAVELOKA

8.7

/10

Reviewed 3 week(s) ago

Overall, staying at Oak Tree was pleasant, but the food variety was lacking. Maybe because we stayed during the fasting month, the sahur menu was not up to 4-star standards, but my wife said that the breakfast menu was also lacking in variety. My child was stung by a bee while swimming in the pool. Maybe it wasn't the hotel's fault, but there might have been a bee nest around the pool that escaped the attention of the management.
Read More
Translated by Google Icon
See original

2 people find it helpful

Accommodation's Reply
09 Apr 2025
Dear Mr./Mrs. i*n. Warm greetings from Oak Tree Emerald Hotel & Convention Semarang, Thank you for choosing Oak Tree Emerald as your choice of place to stay in Semarang City, and for giving us a score and review. We apologize for the inconvenience you experienced during your stay at our hotel related to the less varied food menu and the lack of maintenance of the area around the hotel. This is truly a note for us to immediately follow up and evaluate in the future. We are happy to await your next arrival to be able to welcome you back to our hotel with better service and quality. Regards,. Ika Widiya. Marketing Communication.
Translated by Google Icon
See original
R***o
icon-Transit
Transit
icon-origin-TRAVELOKA

9.3

/10

Reviewed 3 week(s) ago

The food is all delicious. The facilities are okay and clean. But it's not very kid-friendly because there's no playground and the jet washer closet uses one that's integrated with the closet (not one with a hose that can be pulled out), so it's really a challenge if you bring toddlers. In addition, the road to the hotel is dark at night.
Read More
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
14 Apr 2025
Dear Mr./Mrs. R*o. Warm greetings from Oak Tree Emerald Hotel & Convention Semarang, Thank you for choosing Oak Tree Emerald as your choice of place to stay in Semarang City, and for giving us a score and review. We apologize for the inconvenience you experienced during your stay at our hotel regarding the jetwasher that is integrated with the closet, not kids friendly and the dark road to the hotel. This is really a note for us to immediately follow up and evaluate in the future. We are happy to await your next arrival to be able to welcome you back to our hotel with better service and quality. Regards,. Ika Widiya. Marketing Communication
Translated by Google Icon
See original
A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.1

/10

Reviewed 3 week(s) ago

The hotel's atmosphere is calm and "green"
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
09 Apr 2025
Dear Mr./Mrs. A*i. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for the best review that you have given us. We are happy to know that you had a pleasant experience during your stay. We are happy to wait for your next arrival to be able to warmly welcome you and your family back with better service and quality. Regards,. Ika Widiya. Marketing Communication.
Translated by Google Icon
See original
Profile Picture
Sari R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.5

/10

Reviewed 3 week(s) ago

4 days 3 nights of fun staying here. Will be a choice to come back when I go to Semarang
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
10 Apr 2025
Dear Mrs. Sari R. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for the best review that you have given us. We are happy to know that you had a pleasant experience during your stay. We are happy to wait for your next arrival to be able to warmly welcome you and your family back with better service and quality. Regards, Ika Widiya. Marketing Communication.
Translated by Google Icon
See original
Elis a.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.4

/10

Reviewed 3 week(s) ago

Quite comfortable, location near toll road easy access. Need to pay attention to the cleanliness of the bed sheet.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
07 Apr 2025
Dear Mrs. Elis a. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for the best review that you have given us. We are happy to know that you had a pleasant experience during your stay. We are happy to wait for your next arrival to be able to warmly welcome you and your family back with better service and quality. Regards, Ika Widiya. Marketing Communication.
Translated by Google Icon
See original
M***y
icon-origin-TRAVELOKA

6.3

/10

Reviewed 3 week(s) ago

The hotel is located in a housing complex, not on a main road. The room is not bright, there is no baby cot, no hair dryer (must borrow). During the 3 days of staying, breakfast was almost the same menu and the taste was very lacking. When the room was cleaned, there was always something missing, no drinks, new towels. Borrowing an iron for almost 2 hours was not given on the grounds that another room was being used. Swimming towels are not provided in the swimming pool.
Read More
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
09 Apr 2025
Dear Mr./Mrs. M*y. Warm greetings from Oak Tree Emerald Hotel & Convention Semarang, Thank you for choosing Oak Tree Emerald as your choice of accommodation in Semarang City, and for giving us a score and review. We apologize for the inconvenience you experienced during your stay at our hotel related to poor lighting, a less varied menu, and the absence of towels in the swimming pool. This is truly a note for us to immediately follow up and evaluate in the future. We are happy to await your next arrival to be able to welcome you back to our hotel with better service and quality. Regards,. Ika Widiya. Marketing Communication.
Translated by Google Icon
See original
L***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.6

/10

Reviewed 3 week(s) ago

The staff are friendly, including the room cleaning staff, who work with their hearts, so I am satisfied with my stay here. It's just that I need to open the door often so that the air isn't stuffy after being out of the room all day. Thank you, Oak Tree Emerald Hotel! Success!
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
09 Apr 2025
Dear Mrs. L*i. Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for the best review that you have given us. We are happy to know that you had a pleasant experience during your stay. We are happy to wait for your next arrival to be able to warmly welcome you and your family back with better service and quality. Regards, Ika Widiya. Marketing Communication.
Translated by Google Icon
See original
s***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.0

/10

Reviewed 4 week(s) ago

old hotel. arrived at 15.00 according to the check-in time. until the room was not available. and was not given any clarity on how long. waited for 40 minutes for the 3rd time to ask the receptionist. coincidentally there was a manager. finally the room was upgraded as compensation.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
09 Apr 2025
Dear Mr./Mrs. s*n. Warm greetings from Oak Tree Emerald Hotel & Convention Semarang, Thank you for choosing Oak Tree Emerald as your choice of place to stay in Semarang City, and for giving us a score and review. We apologize for the inconvenience you experienced during your stay at our hotel regarding the room that was not ready. This is really a note for us to immediately follow up and evaluate in the future. We are happy to await your next arrival to be able to welcome you back to our hotel with better service and quality. Regards,. Ika Widiya. Marketing Communication.
Translated by Google Icon
See original
Number of reviews per page
20
40