8.9
Very Good

From 236 reviews

Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.8

Location

8.9

Service and Facilites

8.9

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Staff Friendliness (16)
Room Space (15)
Bathroom (14)
Taste (14)
Distance to City Center (13)
Bedroom (13)
Accessibility (12)
Ambiance (12)
Soundproof (12)
Surroundings (11)
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Traveler Reviews Goodrich Suites Jakarta

Number of reviews per page
20
40
Customer reviews
V***s
icon-Staycation
Staycation
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9.0

/10

Reviewed 2 week(s) ago

Overall good experience. Some things we liked: - Spacious bedroom and bathroom, also with baby crib. - Plenty of options on breakfast buffet. Some things we found uncomfortable: - Dripping aircon water from the ceiling. - Bathroom flooring not well tilted, causing puddle. - Parking space is limited.

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y***a
icon-origin-TRAVELOKA

8.5

/10

Reviewed 2 week(s) ago

For the city, it's not too noisy It's just a shame that yesterday the poll was not clean when we stayed. And the gym room's AC wasn't on either, it should be a public facility without anyone visiting, the room should still be cool, especially since the dominant window faces the sun directly. It's okay to stay here, the room is big and quite clean.
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2 people find it helpful

G***e
icon-origin-TRAVELOKA

9.1

/10

Reviewed 3 week(s) ago

Greats Hotel and comfort stay, but there are part area was not working properly, like bathtub was leaking, bed sheet and pillow stain like blood. the food was nice

2 people find it helpful

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Rusjdi M.
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Leisure
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10.0

/10

Reviewed 3 week(s) ago

friendly and very helpful staff. cleanliness and complete hotel facilities.
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1 people find it helpful

A***o
icon-Staycation
Staycation
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9.4

/10

Reviewed 6 week(s) ago

Comfortable rooms with good service too
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1 people find it helpful

fenny b.
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10.0

/10

Reviewed 7 week(s) ago

the food is delicious..the place is comfortable.
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3 people find it helpful

Yacobus
icon-Business
Business
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10.0

/10

Reviewed 7 week(s) ago

The room was excellent! I love the bath tub very much.

2 people find it helpful

S***i
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Staycation
icon-origin-TRAVELOKA

8.4

/10

Reviewed 8 week(s) ago

from entering the hotel, the parking lot is not friendly, too narrow, small and dark, parking in front is only for paid VIPs. Check in is quite simple, but next to the receptionist there is a club, so it smells of cigarettes and music can still be heard during check-in. Arriving at the hotel, the royal suites room is quite spacious, bathroom with bathtub, but the bathtub is not very kids friendly because there is no mirror to the room, so it makes you a little afraid to leave your child playing alone in the bathtub. The hot water doesn't work, you have to wait a few minutes after turning it on, in the morning there is no hot water at all. Breakfast is just okay, not many choices of food menus, the swimming pool is not kids friendly. When checking out, no assistance from the hotel staff
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6 people find it helpful

D***i
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Staycation
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9.1

/10

Reviewed 9 week(s) ago

If only there was a smart TV it would be much better. The rest is already very good
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2 people find it helpful

Vito y.
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Staycation
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10.0

/10

Reviewed 10 week(s) ago

The hotel is quite good for its facilities and cleanliness and the breakfast menu has many choices.
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2 people find it helpful

Tossy I. S.
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Transit
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8.5

/10

Reviewed 14 week(s) ago

The room is quite spacious, clean, strategic location
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4 people find it helpful

A***a
icon-origin-TRAVELOKA

10.0

/10

Reviewed 16 week(s) ago

Cozy place to take a time from buzyy day on weekday. Comfort and spacious room, love bathtub in the room🫶🏻

3 people find it helpful

Accommodation's Reply
08 Jan 2025
Dear Mrs. A***a, Thank you for staying at Goodrich Suites Jakarta, it is uplifting to hear that the outstanding hospitality extended by colleagues had contributed to making your recent stay with us a memorable one. It is wonderful to learn that the personalized touches left by our team have left a pleasant impression. We look forward to welcoming you back to our hotel Mrs. A***a, hopefully everybody are well and healthy, Sincerely yours, Goodrich Suites, Jakarta.
Andreas
icon-origin-TRAVELOKA

8.5

/10

Reviewed 16 week(s) ago

Overall was okay, only a bit disappointed when I asked for a new towel, they didn't send one

1 people find it helpful

Accommodation's Reply
08 Jan 2025
Dear Mr. Andreas W, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We already forwarded this issue to the related Department, and we will take action to prevent this inconvenience from happening in the future. See you on your next journey Mr. Andreas, and hopefully, everybody are well and healthy, Sincerely yours, Goodrich Suites, Jakarta.
G***o
icon-origin-TRAVELOKA

10.0

/10

Reviewed 18 week(s) ago

The staff very friendly. Room clean. Bathroom is awesome. Kids friendly

1 people find it helpful

Accommodation's Reply
25 Dec 2024
Dear Mr. G***o, Thank you for staying at Goodrich Suites Jakarta, it is uplifting to hear that the outstanding hospitality extended by colleagues had contributed to making your recent stay with us a memorable one. It is wonderful to learn that the personalized touches left by our team have left a pleasant impression. We look forward to welcoming you back to our hotel Mr. G***o, hopefully everybody are well and healthy, Sincerely yours, Goodrich Suites, Jakarta.
r***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA

6.1

/10

Reviewed 18 week(s) ago

The security guard is skinny with long hair (tied up I think), not friendly at all to guests. People who come are shouted at, yelled at, and so on. Really uncomfortable with the service
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5 people find it helpful

Accommodation's Reply
25 Dec 2024
Dear Ms. R*i, Warmest Greetings from Goodrich Suites, Jakarta. Thank you for choosing Goodrich Suites, Jakarta as your accommodation and taking the time to provide your review. Your review has been shared with the Department meeting for further improvements that we will need. Once again, thank you very much for staying at Goodrich Suites, Jakarta. We look forward to welcoming you back in the future. Best regards, Goodrich Suites, Jakarta.
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R***u
icon-Staycation
Staycation
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10.0

/10

Reviewed 20 week(s) ago

I recently stayed at Goodrich Suite, and I had an amazing experience! The hotel is located in a great area, close to many attractions and restaurants. The check-in process was quick and the staff were very welcoming and helpful. The room was absolutely wonderful—very comfortable and clean. The bed was so cozy, and I appreciated the modern amenities, including free Wi-Fi and a flat-screen TV. The bathroom was spacious and spotless, with high-quality toiletries provided. The breakfast buffet was delicious, with a wide variety of options to choose from. I especially enjoyed the fresh fruit and pastries. Overall, I had a fantastic stay at Goodrich Suite💜💜 and would definitely recommend it to anyone visiting the area. I will definitely be back!
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3 people find it helpful

Accommodation's Reply
12 Dec 2024
Dear Mrs. R***u, Thank you for staying at Goodrich Suites Jakarta, it is uplifting to hear that the outstanding hospitality extended by colleagues had contributed to making your recent stay with us a memorable one. It is wonderful to learn that the personalized touches left by our team have left a pleasant impression. We look forward to welcoming you back to our hotel Mrs. R***u, hopefully everybody are well and healthy, Sincerely yours, Goodrich Suites, Jakarta.
Satupah
icon-origin-TRAVELOKA

10.0

/10

Reviewed 20 week(s) ago

Overall is good. Thanks also to Mas Tores who is very humble.
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1 people find it helpful

Accommodation's Reply
13 Dec 2024
Dear Mrs. Satupah, Thank you for staying at Goodrich Suites Jakarta, it is uplifting to hear that the outstanding hospitality extended by colleagues had contributed to making your recent stay with us a memorable one. It is wonderful to learn that the personalized touches left by our team have left a pleasant impression. We look forward to welcoming you back to our hotel Mrs. Satupah, hopefully everybody are well and healthy, Sincerely yours, Goodrich Suites, Jakarta.
n***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 21 week(s) ago

underrated hotel in South Jakarta.

1 people find it helpful

Accommodation's Reply
06 Dec 2024
Dear Mrs. n***e, Thank you for staying at Goodrich Suites Jakarta, it is uplifting to hear that the outstanding hospitality extended by colleagues had contributed to making your recent stay with us a memorable one. It is wonderful to learn that the personalized touches left by our team have left a pleasant impression. We look forward to welcoming you back to our hotel Mrs. n***e, hopefully everybody are well and healthy, Sincerely yours, Goodrich Suites, Jakarta.
R***i
icon-origin-TRAVELOKA

10.0

/10

Reviewed 22 week(s) ago

Staff is very friendly, rooms are very clean
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Accommodation's Reply
29 Nov 2024
Dear Mrs. R*i. Warm greetings from Goodrich Suites, Jakarta. Thank you for choosing Goodrich Suites Jakarta as your accommodation and taking the time to give us your positive review. It is an honor for us to know that you are satisfied with our facilities and services. We look forward to welcoming you back in the future. Sincerely, Goodrich Suites Jakarta
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B***i
icon-origin-TRAVELOKA

7.0

/10

Reviewed 22 week(s) ago

Hotel with very minimal parking, only basement parking, and paid VIP parking. TV broadcasts do not have HBO, the room atmosphere is dark, even brighter in the bathroom lights. Toilet, the shower water drainage flow is higher, so the water does not flow all, a lot of it is stagnant. Hotel with elevator without access card, free to go up and down to any floor. Access card is only for room door. For breakfast, please taste the taste first before being served. Very disappointed, because I like to travel around hotels in Jakarta on weekends, and this is the first time I have been disappointed with the facilities of a star hotel.
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7 people find it helpful

Accommodation's Reply
26 Nov 2024
Dear Mr. B*i, Warmest Greetings from Goodrich Suites, Jakarta. Thank you for choosing Goodrich Suites, Jakarta as your accommodation and taking the time to provide your review. Your review has been shared with the Department meeting for further improvements that we will need. Once again, thank you very much for staying at Goodrich Suites, Jakarta. We look forward to welcoming you back in the future. Best regards, Goodrich Suites, Jakarta.
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Number of reviews per page
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